2008 Mercedes Benz GL450

TL* THE CONTACT OWNS A 2008 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE REAR SEAT POWER CONTROL BUTTON FAILED TO LOCK THE SEAT IN PLACE. THE CONTACT MENTIONED THAT THE CONTROL STILL HAD THE ABILITY TO MOVE THE SEAT FORWARD AND BACKWARDS. THE DEALER STATED THAT THE SEAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

PURCHASED 2008 CPO GL-450. UNFORTUNATELY FOR ME I HAVE HAD NUMEROUS INCIDENTAL/CONSEQUENTIAL REPAIRS WHICH DOES NOT COINCIDE WITH THE MARKETING SPECIFIC PERFORMANCE. THE FOLLOWING ARE THE CURRENT REPAIRS: CRACK IN REAR BUMPER 10/22/12, FAULTY REAR HATCH 11/01/12, FAULTY DOOR 2/4/13, ENGINE PISTON LEAK 3/5-19/13, , SYSTEM STEREO/NAVIGATION FAILURE 5/13, FUEL SMELLS 7/6/13, STEERING WHEEL REPLACEMENT 3/14, GARNISH MOLDING REPLACEMENT, AIR PRESSURE SHOCKS MALFUNCTION 3/14, AND SEAT BELT FAILURE 6/14. AND I AM TO BELIEVE MY VEHICLE PASSED A CPO INSPECTION WITH ALL THESE NOTICEABLE FAILURES. AS A CONSUMER, I WAS WILLING TO SACRIFICE EXTRA COSTS FOR QUALITY AND REASSURANCE; INSTEAD I EXPERIENCED A DEFECT IN ??TRUTH-IN-ADVERTISEMENT. I HAVE 4 MONTHS LEFT ON MY EXTENDED WARRANTY(YOU CAN ONLY PURCHASE MERCEDES BENZ WARRANTY IF YOU BUY A CPO MERCEDES BENZ VEHICLE ;WHICH ARE EXTRA ADDED FEES TO THE COST/PRICE OF THE VEHICLE.), IF NOT PROPERLY ADDRESSED, I BELIEVE THIS TYPE OF EXCEPTIONAL CIRCUMSTANCE OF AUTO SALES/PERFORMANCE AND BUSINESS PRACTICE WILL GROW AND TRANSFER SEVERE FINANCIAL HARDSHIP ON ANY/ AND ALL CONSUMERS. *TR

POWER STEERING FAILURE. DEALER RESEALED RACK HEAD ASSEMBLY AND REPLACED POWER STEERING PUMP. IT'S UNCLEAR TO ME HOW A SEALED RESERVOIR AND RELATED PARTS ARE LEAKING WHEN IT WAS DESIGNED BY THE MANUFACTURER AS PART NOT SUBJECT TO WEAR-AND-TEAR DETERIORATION. MY RESEARCH REVEALED NHTSA CAMPAIGN ID NUMBER: 08V682000 BUT DEALER SAID IT DID NOT APPLY TO MY VIN. *TR

I PURCHASED A VEHICLE FROM AUTO WORLD USA IN BEDFORD, OHIO. I HAVE EXPERIENCED ISSUED WITH THE CAR FROM THE DAY I TOOK THE CAR TO TRY AND GET INSPECTED IN THE STATE OF PENNSYLVANIA. I WAS TOLD THAT THE BRAKES AND TIRES WERE GOOD TO PASS INSPECTION; HOWEVER WHEN I TOOK THE CAR TO GET INSPECTED I HAD TO REPLACE ALL 4 TIRES, BRAKES AND ROTORS. I TOOK THE CAR TO MERCEDES BENZ TO GET LOOKED AT DUE TO THE BURNING SMELL THAT KEEPS COMING THROUGH THE VENTS WHEN THE HEAT IS ON. I WAS TOLD THE MY OIL SEPARATOR WAS LEAKING' THAT MY AIR SPRINGS ARE LEAKING AND THAT MY REAR AIR SUSPENSIONS WERE BAD. WHEN I PURCHASED THE CAR I WAS OFFERED A WARRANTY THAT I WAS TOLD WOULD COVER THOSE TYPES OF REPAIRS. WELL IT TURNS OUT THE SUSPENSION IS NOT COVERED UNDER THE WARRANTY AND I CANNOT GET THE OIL SEPARATOR FIXED BECAUSE THERE IS A DEDUCTIBLE (THAT I WAS NOT MADE AWARE OF.) I HAVE TO TAKE MY CAR TO AUTO WORLD USA IN OHIO TO GET REPAIRS DONE AND I LIVE IN PITTSBURGH, PA. I WAS TOLD BY THE WARRANTY COMPANY THAT THE DEALERSHIP COULD CALL AND THEY WOULD WAIVE THE DEDUCTIBLE. TERRY DOBBINS AT AUTO WORLD, WAS VERY RUDE AND SAID THAT SHE WOULD NOT CALL THE WARRANTY AFTER SHE KEPT EXPRESSING SHE WAS GOING HOME SHE JUST HAPPENED TO ANSWER MY CALL. WHAT TYPE OF COMPANY TREATS A CUSTOMER LIKE THAT? I WAS GIVEN FALSIFIED INFORMATION ON MANY LEVELS AND WAS TREAT LIKE I COMMITTED A CRIME. AUTO WORLD USA SHOULD BE INVESTIGATED THEIR SALES PRACTICES ARE FRAUDULENT. THEY HAVE PUT THE LIFE OF ME AND MY CHILDREN IN JEOPARDY BY SELLING ME A CAR THAT HAD SAFETY ISSUES AND IT IS THEIR DUE DILIGENCE TO MAKE SURE THAT THE CAR DID NOT HAVE SAFETY ISSUES BEFORE IT WAS SOLD TO A CONSUMER WITH AN "AS-IS" WARRANTY OR NOT. ME AND MY KIDS COULD BE SERIOUSLY INJURED BECAUSE I WAS SOLD A CAR WITH A SAFETY HAZARD. SOMEBODY ELSE MAY NOT BE FORTUNATE ENOUGH TO FIND OUT WHAT'S WRONG WITH THEIR CAR BEFORE IT'S TO LATE. *TR

TODAY I WAS SHOPPING IN A STORE WHILE MY TEENAGE SON WAITED IN THE CAR FOR ME. HE CAME RUNNING IN THE STORE ACCOMPANIED BY A WITNESS THAT WAS IN THE PARKING LOT TO TELL ME THAT SOMETHING ON MY CAR EXPLODED OUTSIDE. THE ADULT WITNESS EXPLAINED THAT THE NOISE WAS SO LOUD AND SO ABRASIVE THAT THEY THOUGHT A BOMB WENT OFF. IT SHOOK THE ENTIRE CAR. LUCKILY NOBODY WAS HURT. WHAT WOULD HAVE HAPPENED IF THIS INCIDENT TOOK PLACE WHILE I WAS DRIVING THE CAR? IT HAS TO HAVE SOMETHING TO DO WITH THE AIR SUSPENSION. I'M HAVING IT TOWED TO A MECHANIC TOMORROW. I'VE SPENT LOTS OF MONEY FIXING MANY THINGS ON THIS CAR. I CAN'T WAIT TO SEE HOW MUCH THIS ISSUE COSTS ME (SARCASM). I'VE ALREADY REPLACED ONE OF THE AIRBAGS IN THE AIR SUSPENSION ON THE FRONT DRIVER'S SIDE. WHEN THOSE AIRBAGS GO OUT, THE VEHICLE CAN'T BE SAFE TO DRIVE. IT STARTS SLIPPING, IT HAS DIFFICULTY STOPPING, IT SHAKES AGGRESSIVELY WHEN DRIVEN, YET WHEN ALL THAT HAPPENED IT DIDN'T TELL ME THAT THE CAR NEEDED SERVICE. IT TELLS ME EVERYTHING ELSE CONSTANTLY LIKE TIRE PRESSURE IS OFF, A REAR LAMP IS OUT, ETC. BUT DOESN'T TELL ME THAT THE VEHICLE IS UNSAFE TO DRIVE? MERCEDES IS SUPPOSED TO BE THE SAFEST CAR ON THE ROAD, AND IT SHOULD BE FOR THE PRICE THEY CHARGE. HOWEVER, MY FAMILY CERTAINLY WAS NOT SAFE TODAY WHEN I WAS DRIVING THIS CAR. IT IS HARD TO TELL HOW LONG WE'VE BEEN IN JEOPARDY AS THIS PART WAS WAITING TO EXPLODE. PRINCESS [XXX] IN A MERCEDES. I HAVE TO WONDER IF HER CAR HAD AIR SUSPENSION THAT WENT BAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE HAVE TAKEN THIS VEHICLE TO THE DEALER SERVICE NUMEROUS TIME COMPLAINING SOME WEIRD NOISE COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE AND A BUMPY RIDE. LEFT VEHICLE WITH DEALER SERVICE AT LEAST 8 TIMES FOR THE SAME PROBLEM BUT NEVER FIXED. RIGHT BEFORE MY WARRANTY EXPIRED IN DECEMBER 2012; I TOOK IT BACK TO THE DEALER FOR THE SAME ISSUE AND ASKED THEM TO COMPLETELY INSPECT THE VEHICLE FOR ANY PROBLEMS NEEDING REPAIR BEFORE THE WARRANTY EXPIRES. THE DEALER SERVICE FOUND NO ISSUES AND WERE NOT ABLE TO RESOLVE THE ISSUE OF BUMPY RIDE; ASKED US TO REPLACE TIRES (WE WERE TOLD THE SAME 3 TIMES PREVIOUSLY AND WE REPLACED TIRES EACH TIME BUT NEVER FIXED THE PROBLEM) AND WE REPLACE ALL FOUR TIRES THE FOURTH TIME IN 4 YEARS. PICKED UP THE CAR AND NOTICED NO OF THE ISSUES WERE RESOLVED; AND THE WARRANTY EVENTUALLY EXPIRED. TOOK IT BACK TO THE DEALER FOR MAINTENANCE AND THEY GAVE MEAN AN ESTIMATE OF AROUND $1800 FOR BAD LEFT-FRONT STRUT. THEY ADVISED ME THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE IS STILL AT THE DEALER WORKSHOP. *TR

WE COMPLAINED TO THE DEALER SERVICE NUMEROUS TIMES THAT THE CAR WAS MAKING WEIRD NOISE FROM THE RIGHT SIDE AND THE RIDE WAS VERY BUMPY BUT THEY WERE NOT ABLE TO FIGURE OUT THE PROBLEM. ONE DAY I TOOK IT TO DISCOUNT TIRE FOR TIRE BALANCE/ROTATION AND THE GENERAL MANAGER POINTED OUT THAT THE FROM WHEEL WAS CRACKED BADLY FROM INSIDE ALL THE WAY TO THE FRONT EDGE. HE MENTIONED THAT THE VEHICLE WAS UNSAFE TO DRIVE. WE TOOK THIS VEHICLE TO THE DEALER SERVICE AGAIN AND MENTIONED EXACTLY WHAT WE WERE TOLD BY THE GM OF DISCOUNT TIRE. INITIALLY MERCEDES DEALER SERVICE REFUSED TO REPLACE THE WHEEL THINKING THAT WE MIGHT HAVE HIT THE WHEELS. LUCKILY, THERE WAS NOT A SINGLE SCRATCH ON ANY FOUR OF THE WHEELS PROVING IT WAS A BAD WHEEL AND DEALER HAD TO REPLACE THE WHEEL. *TR

VEHICLE WAS DRIVEN ON A HIGHWAY AT NIGHT WHEN WE SUDDENLY NOTICED NO VISIBILITY ON THE ROAD. INITIALLY WE THOUGHT THAT WE TURNED OFF THE HEADLIGHTS BY MISTAKE BUT IT WAS ON. FOLLOWED ANOTHER VEHICLE'S TAIL LIGHT TO GET OFF THE FREEWAY; PULLED AT A GAS STATION AND NOTICED BOTH HEADLIGHTS WERE POINTING DOWNWARD. WE TOOK IT TO THE DEALER FOR SERVICE NUMEROUS TIME; IT TOOK THEM OVER A YEAR TO FIX THE HEADLIGHTS. *TR

WE WERE DRIVING THE CAR AT 35 MPH WITH A CHILD IN THE LEFT REAR SEAT; THE DOOR SUDDENLY OPENED UP BUT DID NOT HIT ANY OTHER VEHICLE. TOOK IT TO THE DEALER SERVICE FOR REPAIR AND THEY ADJUSTED THE DOOR LATCH. DAYS LATER, THE SAME HAPPENED AND THE DOOR OPENED BY ITSELF. TOOK IT TO THE DEALER SERVICE AGAIN FOR REPAIR AND THEY ADJUSTED THE DOOR LATCH. *TR