2008 Mercedes Benz GL450

TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ GL450. THE CONTACT BOUGHT THE VEHICLE TWO MONTHS AGO. WHILE DRIVING, THE VEHICLE SHUT OFF SUDDENLY. THE VEHICLE HAD TO BE TRAVELING AT A HIGH RATE OF SPEED IN ORDER TO BE COASTED SAFELY TO THE SIDE OF THE ROAD. THE CONTACT CALLED FERGUSON SUPERSTORE (1601 N ELM PL, BROKEN ARROW, OK 74012, (918) 258-1800) AND WAS INFORMED THAT THEY DID NOT HAVE THE TOOLS TO CHECK A MERCEDES-BENZ AND ADVISED THE CONTACT TO CONSULT WITH A MERCEDES DEALER. THE CONTACT WAS CURRENTLY SCHEDULING AN APPOINTMENT WITH A MERCEDES DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE KEEPS LOSING AIR, STEERING WHEEL HARD TO TURN, CAR LEANING TO RIGHT SIDE, AIRBAG LIGHTS KEEPS COMING ON, THE CAR LOOSES POWER WHEN TURNING. DURING THE NIGHT CAR WILL LOWER IT SELF. ABS WILL COME ONE, SMELL SMOKE. WAS TOLD BY DEALER I HAVE LEAKS IN THE ENGINE, HAD TO REPAIR SUSPENSION, AND DIFFERENT STRUTS AND PARTS WHILE DURING WARRANTY AND AFTER SPENDING THOUSANDS OF DOLLARS. I NOTIFIED MBUSA, AND APPARENTLY THIS CAR HAS BEEN HAVING AIRBAGS AND SUSPENSION ISSUES REPAIRED BEFORE I BOUGHT IT, THE PREVIOUS OWNER HAS BEEN DOING THE SAME REPAIRS. WITHIN A MONTH OF REPAIRING ON THING, THE CAR STARTS TO LEAN TO RIGHT, MAKE NOISE, LEAK FLUIDS FROM WHO KNOWS WHERE.

SINCE DEC 2017 THE CAR PRESENTED STEERING PROBLEMS AT SLOW SPEEDS, LOSS OF POWER AND HARD TO TURN. TOOK IT TO THE DEALERSHIP THAT INFORMED ME THAT THERE WERE NO ISSUES. I DID FIND IN THE GLOVE COMPARTMENT A RECEIPT FROM A PREVIOUS OWNER IN WHICH THEY REPLACED THE POWER STEERING COMPONENTS IN LATE 2016. IT SEEMS THAT THIS IS A RECURRING ISSUE WITH THE CAR BASED ON THE MANY REPORTED INSTANCES ON THIS WEBSITE.

ME AND MY WIFE OWN A 2008 MERCEDES-BENZ GL-450. IT STARTED GENERATED POWER STEERING PROBLEM ON US SINCE JULY 2017. DURING ANY DRIVING TIME, WHEN WE STEP THE BRAKE TO SLOW DOWN SPEED, THE POWER STEER BECOMES VERY HARD TO TURN REGARDLESS ITS ON FREEWAY OR LOCAL STREET. THE STEER TAKES TREMENDOUS EFFORT TO CONTROL ON LOWER SPEED AND MAKES IT SPECIALLY HARD TO PARK. WE TOOK THE CAR TO A LOCAL MECHANIC FOR A CHECK UP SINCE THE WARRANTY HAS EXPIRED. THE POWER STEERING FLUID LEVEL WAS FINE AND IT MIGHT ENCOUNTER A POWER STEERING PUMP FAILURE ACCORDING TO THE MECHANIC. DUE TO THE MECHANIC'S RESEARCH LATER ON, HE DISCOVERED THAT THERE WERE A HUGE NUMBERS OF RECALL FOR THE SAME POWER STEERING PROBLEMS ON THE SAME MODEL, SAME YEAR OF OUR CAR. WITH THE SUGGESTION OF THE MECHANIC, WE CHECKED THE RECALL INFORMATION ON MERCEDES-BENZ OFFICIAL WEBSITE WITH THE VIN. IT CAME OUT OUR CAR IS NOT ON THE RECALL LIST. THEN ON FEB 6, 2018, I CALLED MERCEDES-BENZ RECALL HOT LINE. THE PERSON WHO I SPOKE TO REFUSED TO GIVE ME ANY INFORMATION BUT A "NO" ANSWER. THE SAME DAY WHEN I SPOKE TO MERCEDES-BENZ CUSTOMER SERVICE, THE GENTLEMAN NAMED "WILL"(IF I REMEMBERED RIGHT) WAS VERY NICE. HE TOLD ME THAT HE WILL WRITE A REPORT OF MY COMPLAINT BUT HE WAS NOT ABLE TO GUARANTEE ME ANYTHING. WE ARE WRITING TO YOUR DEPARTMENT TO FIND OUT IF WE STILL HAVE ANY JUSTIFIABLE LEGAL RIGHT WITH OUR VEHICLE.

SUBJECT THE PASSENGER SIDE AIRBAG EXPLODE OR INFLATED INSIDE: ON AUGUST 30TH I PICKED UP MY CAR FROM MERCHEDISBENZ DEALER AFTER SERVICED. I STARTED THE CAR AND I AM ABOUT TO LEAVE DRIVING 5MPH AND I HEARED A BIG LOUD POP I DIDN'T EVEN LEAVE THE PREMISES YET. THE TECHNICIANS EVEN HEARD IT. I INFORM THE TECHNICIAN RIGHT AWAY AND TOOK IT FOR TEST DRIVE AND HE SAID EVERYTHING IS FINE. I TOOK IT HOME, BUT I COULDN'T SLEEP WITH OUT FINDING WHAT THAT NOISE IS? I TOOK IT BACK TO BE CHECKED AND HAVE BEEN TOLD THE PASSENGER SIDE AIRBAG INFLATED INSIDE NEEDS TO BE CHANGED. THE SAFETY ISSUE IS HERE IF I DIDN'T TAKE IT BACK THERE IS NO WAY TO KNOW THE AIRBAG IS NOT FUNCTIONING OR BLOWUP INSIDE UNTIL ACCIDENT HAPPENS. THEREFORE, IT'S A SAFETY ISSUE. NEEDS TO BE CORRECTED, HOW THE DRIVER WILL FIND OUT? IT DOESN'T SHOW ANYTHING ANY WARNING ⚠️ ON THE SCREEN. IT'S DEFINETLY A SAFETY ISSUE.