2008 Mercedes Benz GL320

The contact owns a 2008 Mercedes-Benz GL320. The contact received recall notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The local dealer was contacted and informed the contact that they could only repair the vehicle after a month. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Mercedes-Benz GL 320. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) which stated that the tow was free of charge. The contact stated that he has contacted Mercedes-Benz roadside assistance to arrange for the tow and was redirected to call the Mercedes-Benz recall hotline. The contact stated that he was told to contact several other numbers to arrange for tow the dealer. The contact stated the was unable to arrange the tow to the dealer. The contact was upset that he was given a no-drive recall, and has contacted the manufacturer and the dealer with no results. The contact stated he has not experienced a failure.

THE TRAILER HITCH HAS BEEN RECALLED NHTSA CAMPAIGN NUMBER 08V242000 : MB RECALL # 2008-050004 MB TECHNICAL SERVICE BULLETIN # 2008050004C. MERCEDES BENZ (CHRISTIAN TREIBER VP CUSTOMER SERVICE THRU ERICK [LAST NAME REFUSED] EXECUTIVE REFERRAL MANAGER) HAVE IN WRITING DENIED MY REQUEST TO RECOGNIZE THE NEED TO REPAIR MY TRAILER HITCH ACCORDING TO THEIR RECALL AND TSB DENYING THAT THERE IS A RECALL.

MERSEDES BENZ CUSTOMER SUPPORT AND BONITA SPRINGS DEALERSHIP FL REFUSED TO DEAL WITH RECALL NHTSA CAMPAIGN ID 08V242000 MB CAMPAIGN 2008050004 BECAUSE RECALL WAS NOT LOGGED AGAINST VIN # AND REFUSED TO LOG AGAINST VIN DESPITE SEEING RECALL LETTER WHICH DESCRIBES PROCESS AND SEEING ENTIRE MB SERVICE BULLETIN. TRAILER HITCH HAD BEEN INSPECTED BY MB MECHANIC AND DETERMINED TO BE AFFECTED TRAILER HITCH AND THAT RECALL HAD NOT BEEN COMPLETED. THE RECALL WARNS THAT TRAILER HITCH SHOULD NOT BE USED FOR ANYTHING WHICH DESTROYS MY PURPOSE FOR PURCHASING THE VEHICLE. I WOULD LIKE SOME COMPENSATION FOR THIS AND THE RECALL COMPLETED AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2008 MERCEDES BENZ GL320. THE CONTACT NOTICED OIL LEAKING FROM THE VEHICLE WHILE IT WAS PARKED. WHILE DRIVING 60 MPH AND MAKING A TURN, AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V682000 (STEERING) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.

I WAS MAKING LEFT HAND TURN, SUDDENLY THE POWER STEERING ASSIST FAILED AND IT WAS IMPOSSIBLE TO STEER THE VEHICLE TO BRING IT TO SAFETY. THIS HAPPENED JUST PRIOR TO US ENTERING THE FREEWAY. IF WE WERE TO ENTER THE FREEWAY AND THIS FAILURE WOULD OCCUR ON THE FREEWAY, WE WOULD END UP IN A CRASH. WE CONTACTED MERCEDES. THEY SENT A TOW TRUCK AND THE VEHICLE WAS TOWED TO BEVERLY HILLS MERCEDES. WE CONTACTED MERCEDES USA TO INFORM THEM OF THE INCIDENT. THEIR CUSTOMER SERVICE CALLED US BACK AND STATED THAT EVEN THOUGH THE POWER STEERING FAILED WE SHOULD HAD BEEN ABLE TO MANEUVER THE CAR TO SAFETY ( WHICH WE WERE NOT ABLE TO DO). MB REPRESENTATIVE DID NOT GIVE US ANY ASSURANCES THAT THE UNDERLYING PROBLEM OF THE VEHICLE BEING UNSAFE IN CASE OF POWER STEERING FAILURE WILL OR CAN BE ADDRESSED SINCE THIS WAS THE WAY THE VEHICLE WAS DESIGNED. WE HAVE 4 LITTLE KIDS AND WE FEEL IT IS EXTREMELY DANGEROUS TO DRIVE THIS TYPE OF THE VEHICLE WITH THIS STEERING DESIGN DEFECT. THERE ARE THOUSANDS OF MERCEDES GLS ON A ROAD. *TR

I WAS PARKED IN A PARKING LOT GETTING INTO THE CAR AND THE PASSENGER SIDE ADAPTIVE HEAD REST RELEASED. THIS IS DESIGNED TO PREVENT WHIPLASH BUT DEPENDING ON THE FORCE IT RELEASED AT (IT'S MECHANICAL NOT AN AIRBAG) IT COULD CAUSE INJURY. THE VEHICLE SMELLED AS IF AN ELECTRICAL COMPONENT HAD MELTED. I TOOK IT TO THE DEALER WHERE I WAS TOLD THERE WAS A SHORT IN THE WIRING IN THE FRONT SEAT THAT TRIGGERED THE MALFUNCTION. THE SEAT HAS TO BE REMOVED AND THE HEAD REST HAS TO BE REPLACED AT A COST OF $1980. THE SEAT IS A 10 WAY POWER SEAT BUT IT SHOULD BE DESIGNED TO MOVE WITHOUT SHORTING THE ELECTRONICS. HAD THIS GONE OFF WHILE UNDERWAY WITH A PASSENGER RESTING THEIR HEAD AGAINST THE SEAT IT COULD HAVE CAUSED INJURY. *TR