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2004 Mercedes Benz E500

Owner reports · Recalls · Investigations

More warning signs than most E500 years

Owner complaints for the 2004 Mercedes Benz E500 are substantially higher than the model-year median of 50.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

127 reports with mileage · 15 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel System, Gasoline. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

3 crash reports2 fire reports2 injury reports

What owners actually said

142 reports
97,000 miles · Mar 2, 2015
Service BrakesCrash

THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WA…

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THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

NHTSA ODI #10691666

130,000 miles · Feb 13, 2015
Suspension

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHEN THE VEHICLE WAS STARTED, THE "SUSPENSION IS TOO LOW DO NOT DRIVE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. TH…

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TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHEN THE VEHICLE WAS STARTED, THE "SUSPENSION IS TOO LOW DO NOT DRIVE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI #10683191

54,000 miles · Feb 10, 2015
Fuel/propulsion SystemService Brakes

BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN …

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BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN ITSELF IS AN OFFENSE AND A CRIME. ON THE SECOND ISSUE, SBC PUMP MERCEDES BENZ REFUSED TO GIVE ME IN DETAIL THE EFFECT OF FAILING SBC PUMP ON OTHER PARTS OF THE CAR OR THE EFFECT OF FAILED SBC PUMP. MORE IMPORTANTLY, SERVICE MANAGERS ARE TELLING CUSTOMERS THAT THEY ARE EXPECTING ALL MODELS EQUIPPED WITH SBC PUMP TO COME TO THE SHOP. NOW THAT THE 10 YEARS IS UP IN MOST CARS AND OUT OF WARRANTY.THAT IS A SCAM WHEN THE DEALER KNOWS ALL THESE CUSTOMERS WILL COME TO THE SHOP (BECAUSE IT CANNOT BE FIXED IN ANY AUTO SHOP) THEREBY TAKING ADVANTAGE OF A SAFETY ISSUE. HOW DO CAR MANUFACTURERS GET AWAY WITH THINGS LIKE THIS AND HOW DEALERS GET AWAY WITH THINGS LIKE THIS. THE RIGHT THING TO DO IS EXTEND THE WARRANTY ON SBC PUMP TO 15 YEARS JUST LIKE THEY DID IN FUEL TANK, THAT WAY DEALER WON'T TAKE ADVANTAGE AND CUSTOMERS HAVE PEACE OF MIND AND WON'T COMPROMISE ON SAFETY. EVEN THAT IS A SLAP ON THE WRIST COMPARED TO THE OFFENSE AND CRIME.

NHTSA ODI #10682523

91,600 miles · Jan 28, 2015
Engine

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKES IN ORDER TO STOP THE VEHICLE. ADDITIONALLY, THE NO BREAKAGE POWER AND THE SHUT DOWN ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE…

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TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT HAD TO ENGAGE THE EMERGENCY BRAKES IN ORDER TO STOP THE VEHICLE. ADDITIONALLY, THE NO BREAKAGE POWER AND THE SHUT DOWN ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SBC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,600.

NHTSA ODI #10679582

36,003 miles · Jan 19, 2015
Electrical SystemEnginePower Train

BENZ E500 2004 (54K MILES) SAFETY ISSUE1: NOV 2008(36K MILES), THE CAR USED TO LOSE POWER AND SHUT DOWN WHILE DRIVING WITH ALL THE LIGHTS BLINKING ON THE DASH BOARD. BUT I WAS ABLE TO BREAK ANSDSTOP . SOMETIMES IT STARTED BACK ON AND SOMETIMES IT DID NOT.DEALER REPLACED THE CRANKSHAFT SENSOR AND THE SENDER UNIT. HAD TO PAY THE B…

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BENZ E500 2004 (54K MILES) SAFETY ISSUE1: NOV 2008(36K MILES), THE CAR USED TO LOSE POWER AND SHUT DOWN WHILE DRIVING WITH ALL THE LIGHTS BLINKING ON THE DASH BOARD. BUT I WAS ABLE TO BREAK ANSDSTOP . SOMETIMES IT STARTED BACK ON AND SOMETIMES IT DID NOT.DEALER REPLACED THE CRANKSHAFT SENSOR AND THE SENDER UNIT. HAD TO PAY THE BILL OF $600 PLUS TOWING. THEY DID NOT INSPECT OTHER SAFETY ISSUES LIKE THE SBC PUMP OR LET ME KNOW ABOUT THE 10 YEAR WARRANTY. NEITHER DID THEY TELL ME IF SBC PUMP FAILURE OR ITS MALFUNCTION HAS ANY IMPACT ON OTHER PARTS OF THE CAR. SAFETY ISSUE 2: JAN 6TH 2015.(REFER TO COMPLAINT #10676289)SBC PUMP FAILED DURING A LONG ROAD TRIP AND THINKING IT WAS JUST BRAKE PADS, COULD HAVE BEEN FATAL. DEALER/MB REFUSED ANY ASSISTANCE IN REPAIRS. COST US $2200. WHEN THE DEALER REFUSED TO LOOK AT THE SBC PUMP BEFORE THE WARRANTY EXPIRED AND THEY KNOW IT IS GOING TO FAIL, CUSTOMER IS IN A VERY UNCOMFORTABLE POSITION WITH SAFETY ASPECT, HUGE REPAIR COSTS INVOLVED AND POSSIBLE IMPACT ON OTHER PARTS AND SITUATIONS. THEY DESIGNED A WARRANTY ON THIS PROGRAMMABLE UNIT THAT IS PROGRAMMED TO LEND CERTAIN CYCLES OR SERVICE. MERCEDES BENZ HAS TURNED THIS MAJOR DEFECT INTO A MONEY MAKING OPPORTUNITY LATELY. THEY ARE INSTALLING REMAN UNITS WITH A HIGH REPAIR COST OF $2000-3000. SOMETIMES, MORE THAN THE WORTH OF THE CAR. REGULATORS SHOULD REVISIT THE CASE AND HAVE THEM PROVIDE LIFE TIME WARRANTY ON THIS MAJOR FLAW AND MAYBE MORE. WHEN THERE WERE TWO RECALLS JUST A YEAR AFTER IT WAS BOUGHT, HOW CAN THEY GET AWAY WITH A 10 YEAR WARRANTY AND A HUGE REPAIR COST. SINCE THEY HAVE MORE LAWYERS THAN ANY COMMON MAN, ONLY REGULATORS CAN HELP THE CITIZENS AND PROTECT THEIR INTERESTS AND SAFETY. *TR

NHTSA ODI #10676537

54,000 miles · Jan 18, 2015
Service Brakes

BENZ2004 E500.ORIGINAL OWNER/55K MILES.DRIVING BACK FROM A LONG ROAD TRIP, THE "SERVICE BRAKE" MESSAGE CAME ON.THINKING IT WAS JUST THE PADS, THOUGHT WE COULD REACH HOME.LATER, WE REALIZED WHAT A DANGEROUS THING WE HAD DONE, BY DRIVING A CAR WITH SBC PUMP FAILURE.WE COULD HAVE TAKEN OFF A BRIDGE OR THROWN INTO A SWAMP OR PUT SOM…

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BENZ2004 E500.ORIGINAL OWNER/55K MILES.DRIVING BACK FROM A LONG ROAD TRIP, THE "SERVICE BRAKE" MESSAGE CAME ON.THINKING IT WAS JUST THE PADS, THOUGHT WE COULD REACH HOME.LATER, WE REALIZED WHAT A DANGEROUS THING WE HAD DONE, BY DRIVING A CAR WITH SBC PUMP FAILURE.WE COULD HAVE TAKEN OFF A BRIDGE OR THROWN INTO A SWAMP OR PUT SOMEONE ELSE IN DANGER.THIS PROBLEM CANNOT BE FIXED AT ANY AUTO SHOP, IT HAS TO BE TOWED TO THE DEALER, FROM WHEREVER YOU ARE STUCK AND ONLY DEALER CAN FIX IT.DEALER SAID MFR, WILL NOT ASSIST IN REPAIR BECAUSE IT IS PAST 10 YEARS.AND WE HAVE TO PAY $2350. THERE WERE TWO RECALLS IN 2004/05 REGARDING SBC PUMP,BUT MERCEDES BENZ HAS CONVENIENTLY DESIGNED A 10 YEAR WARRANTY TO THEIR ADVANTAGE AND DEALERS ADVANTAGE.WHEN THEY KNOW ALL CARS EQUIPPED WITH IT, IS GUARANTEED TO FAIL IN 10 -15 YEARS AND IN SOME CASES, EVEN BEFORE THAT.IT WAS NOT COURT ORDERED OR GOVT. ORDERED, BUT SET UP BY THEM FOR THEM.ONCE THERE WAS A RECALL, THERE SHOULD HAVE BEEN LIFETIME WARRANTY ON THESE.IT IS A SAFETY ISSUE.TRIED NEGOTIATING WITH MBUSA TO REIMBURSE, BUT THEY REFUSED. AND THEY REFUSED TO GIVE ME IN WRITING ABOUT THE REFUSAL OR ANYTHING RELATED.AFTER PAYING TO FIX IT, THEY DON'T EVEN INSTALL A NEW UNIT, THEY INSTALL A RE MANUFACTURED UNIT.THEY THREATEN YOU WITH CORE CHARGES FOR THE OLD PART AND RECYCLE AGAIN FOR THE NEXT CUSTOMER.WHEN I LEFT THE DEALER SHIP, I HAD THIS FEELING LIKE I WAS SET UP AND MUGGED BY BENZ/DEALER, SINCE THEY WERE EXPECTING IT.SINCE THEY HAVE DISCONTINUED SBC PUMP,THEY KNOW IT HAS A PROBLEM, BUT THEY NEVER ADMIT IT.WHEN THEY CALL BACK THEY DON'T EVEN LEAVE MESSAGE WITH ANY SUBSTANCE. THEY EXPECT YOU CALL BACK AND THEY WILL DENY IT OVER THE PHONE OR DO SOME TAP DANCING. THEY WILL STONE WALL YOU, PLAY DUMP OR TALK TO YOU LIKE A 5TH GRADER.THEY ARE SO GUILTY THAT THEY TRY TO COVER EVERY TRACK AND WATCH WHAT THEY SAY, WHAT THEY DO AND WHAT THEY WRITE. *TR

NHTSA ODI #10676289

129,390 miles · Jan 14, 2015
Service Brakes

WHILE TRAVELING ALONG A 2 LANE HIGHWAY IN A SNOW STORM, THE SBC PUMP FAILED AND CAUSED THE ABS TO FAIL AS WELL AS THE BRAKES TO BARELY WORK. THE SUBSEQUENT SKID FORCED A VERY CLOSE CALL WITH A FULLY LADEN LOGGING TRUCK, AND COULD HAVE EASILY BEEN A FATAL ACCIDENT WERE IT NOT FOR GOOD LUCK. UNDER NHTSA RECALL 2004 050014, AND REC…

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WHILE TRAVELING ALONG A 2 LANE HIGHWAY IN A SNOW STORM, THE SBC PUMP FAILED AND CAUSED THE ABS TO FAIL AS WELL AS THE BRAKES TO BARELY WORK. THE SUBSEQUENT SKID FORCED A VERY CLOSE CALL WITH A FULLY LADEN LOGGING TRUCK, AND COULD HAVE EASILY BEEN A FATAL ACCIDENT WERE IT NOT FOR GOOD LUCK. UNDER NHTSA RECALL 2004 050014, AND RECALL CAMPAIGN 2005070007 APR06 BY MERCEDES, THE SBC PUMP FAILURE IS A KNOWN SAFETY ISSUE. THE LOCAL MERCEDES BENZ HAS OFFERED TO SELL ME A NEW ONE FOR $1700 AS MERCEDES BENZ USA IS NOT WILLING TO REPLACE THIS FAILED PART UNDER THE RECALL AS THEY ONLY OFFER A 10 YEAR WINDOW. ISN'T A SAFETY RECALL A RECALL? BRAKES ARE A VITAL ASPECT OF SAFETY... *TR

NHTSA ODI #10672385

1,328,000 miles · Dec 23, 2014
Fuel System, GasolineFireInjury

WHILE DRIVING HOME I SMELT SMOKE. I STOPPED THE CAR TO INVESTIGATE THE SMELL OF SMOKE THAT WAS OVERPOWERING THE NOW NORMAL SCENT OF GAS WHICH FILLED MY VEHICLE CABIN DUE TO A FUEL PUMP LEAK. WHEN I EXITED MY VEHICLE I OPENED UP THE DRIVERS SIDE REAR PASSENGER DOOR TO FIND SMOKE EMITTING FROM THAT AREA. I QUICKLY LEFT THE IMMEDIA…

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WHILE DRIVING HOME I SMELT SMOKE. I STOPPED THE CAR TO INVESTIGATE THE SMELL OF SMOKE THAT WAS OVERPOWERING THE NOW NORMAL SCENT OF GAS WHICH FILLED MY VEHICLE CABIN DUE TO A FUEL PUMP LEAK. WHEN I EXITED MY VEHICLE I OPENED UP THE DRIVERS SIDE REAR PASSENGER DOOR TO FIND SMOKE EMITTING FROM THAT AREA. I QUICKLY LEFT THE IMMEDIATE VICINITY OF THE SMOLDERING CAR AND WHEN I TURNED TO LOOK BACK, I SAW FLAMES UNDER MY CAR. I PROCEEDED TOWARDS THE OVERPASS WHILE MOVING AWAY FROM THE VEHICLE ATTEMPTING TO FIND CELLULAR PHONE SIGNAL, I SAW MY CAR NOW BEING ENGULFED IN FLAMES. RE: (ODI NUMBER) IS: 10628900. *TR

NHTSA ODI #10668072

54,000 miles · Dec 23, 2014
Fuel System, Gasoline

I STARTING SMELLING A GASSY SMELL SEEPING INTO MY HOUSE AT NIGHT AND AFTER A FEW DAYS CONCLUDED IN HAD TO BE COMING FROM THE ATTACHED GARAGE AND SUBSEQUENTLY AFTER ELIMINATING ALL OTHER VARIABLES I NARROWED IT DOWN TO THE CAR. I PARKED IT OUTSIDE FOR A COUPLE OF NIGHTS AND THE SMELL CEASED IN THE HOUSE AND GARAGE. I THEN T…

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I STARTING SMELLING A GASSY SMELL SEEPING INTO MY HOUSE AT NIGHT AND AFTER A FEW DAYS CONCLUDED IN HAD TO BE COMING FROM THE ATTACHED GARAGE AND SUBSEQUENTLY AFTER ELIMINATING ALL OTHER VARIABLES I NARROWED IT DOWN TO THE CAR. I PARKED IT OUTSIDE FOR A COUPLE OF NIGHTS AND THE SMELL CEASED IN THE HOUSE AND GARAGE. I THEN TOOK THE VEHICLE TO POMPANO MERCEDES TO HAVE THEM CHECK IT OUT AND WAS INFORMED MY SEALS WERE BAD/LEAKING AT THE FUEL LINE CONNECTIONS, SO WITHOUT A CHOICE I HAD THEM REPAIRED AT A COST OF $968.21 ON 9/13/2010. THIS RESOLVED THE PROBLEM FOR ABOUT 2 MONTHS, THEN THE GASSY SMELL RETURNED. I TOOK THE CAR BACK TO POMPANO MERCEDES AGAIN AND EXPLAINED THAT I HAD THE CAR HAD THE SAME SYMPTOMS OF A GASSY SMELL. THEY CHECKED OUT THE VEHICLE AND INFORMED ME AT THIS TIME I HAD A DIFFERENT FUEL LEAK AND THAT WOULD REQUIRE THEM TO REPLACE THE ENTIRE GAS TANK AND INTERNAL FUEL PUMPS AND SEALS AT A COST OF $3000 THIS TIME. QUITE UNHAPPY WITH THIS DIAGNOSIS CONSIDERING I WAS JUST THERE 2 MONTHS PRIOR AND THOUGHT THEY HAD REPAIRED THE PROBLEM ONLY TO FIND OUT NOW IT WAS MORE ENCOMPASSING THAN THEIR FIRST ATTEMPT AT A FIX AND IT WAS GOING TO COST A BOATLOAD OF MONEY TO RE-REPAIR THE PROBLEM AS I WAS JUST OVER THE 50K WARRANTY TO BOOT. WITH THE NEWS OF THE EXTENDED WARRANTY SETTLEMENT AT THIS TIME I STRONGLY FEEL MY VEHICLE ISSUES ARE AS DESCRIBED IN THE CLASS ACTION SUIT AND I SHOULD BE ENTITLED TO REIMBURSEMENT FOR THE $968.21 I SPENT AT MERCEDES DISCRETION. *TR

NHTSA ODI #10667881

103,000 miles · Dec 19, 2014
Fuel System, Gasoline

THE INTERIOR AND TRUNK OF MY 2004 MERCEDES-BENZ E500 CONTINUE TO FILL WITH GASOLINE VAPORS. *TR

NHTSA ODI #10667362

Official recalls

3

24V874000 · Visibility:sun/moon Roof Assembly

Nov 19, 2024

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.

Consequence & remedy

Consequence: A detached sunroof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.

22V954000 · Visibility:sun/moon Roof Assembly

Dec 23, 2022

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.

Consequence & remedy

Consequence: A detached sunroof panel may become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.

19V918000 · Visibility:sun/moon Roof Assembly

Dec 20, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf

Consequence & remedy

Consequence: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA13003 · Fuel Leakage From The Fuel Tank

Opened Mar 15, 2013 · Closed Dec 19, 2014

Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:delivery; Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings; Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Additional source detail variants (6)

Fuel System, Gasoline:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un