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2004 Mercedes Benz E500

Owner reports · Recalls · Investigations

More warning signs than most E500 years

Owner complaints for the 2004 Mercedes Benz E500 are substantially higher than the model-year median of 50.

About this comparison →

How this year compares

Owner complaints by model year

Other model years Selected year
Compare all E500 years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

127 reports with mileage · 15 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel System, Gasoline. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

3 crash reports2 fire reports2 injury reports

What owners actually said

142 reports
88,000 miles · Jul 15, 2008
Power Train

DRIVING AT ABOUT 60 MPH AND START DECELERATING TO TURN AND THE TRANSMISSION SHIFTED OUT OF GEAR OR TO FIRST GEAR THE INITIAL TIME. I HAD TO PULL OVER, CUT THE CAR OFF COMPLETELY AND THEN RE-START THE VEHICLE FOR IT TO SHIFT CORRECTLY. WENT ABOUT A MONTH AND IT HAPPENED AGAIN. AT FIRST I THOUGHT THAT I HAD DONE SOMETHING, BUT IT …

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DRIVING AT ABOUT 60 MPH AND START DECELERATING TO TURN AND THE TRANSMISSION SHIFTED OUT OF GEAR OR TO FIRST GEAR THE INITIAL TIME. I HAD TO PULL OVER, CUT THE CAR OFF COMPLETELY AND THEN RE-START THE VEHICLE FOR IT TO SHIFT CORRECTLY. WENT ABOUT A MONTH AND IT HAPPENED AGAIN. AT FIRST I THOUGHT THAT I HAD DONE SOMETHING, BUT IT STARTED HAPPENING MORE OFTEN LIKE ONCE A WEEK AND THEN DAILY. I WAS TRAVELING AT ONE TIME ON I-64 AND DECELERATED A BIT TO GO THROUGH THE HAMPTON TUNNEL AND REALIZED THAT IT HAPPENED AGAIN AS I WAS ACCELERATING AT THE END OF THE TUNNEL. ONCE AGAIN, I HAD TO PULL OVER, SHUT THE VEHICLE OFF AND RESTART IT FOR THE TRANSMISSION TO RESET. IT ALSO HAPPENED AT TRAFFIC LIGHTS. ONE TIME WHILE MY SON AND I WERE RIDING WE ACTUALLY FELT THE CAR JOLT AS IT SHIFTED OUT OF THE PROPER GEAR. THE LAST TIME IT HAPPENED I WAS ON BUSY RT. 29 RIGHT AT RUSH HOUR. I STOPPED AT A LIGHT AND WHEN THE LIGHT CHANGED GREEN I STEPPED ON THE GAS TO ACCELERATE AND ALL I COULD HEAR WAS THE ENGINE REVVING. I TRIED THE USUAL, CUTTING THE VEHICLE OFF AND RESTARTING IT, BUT THIS TIME THE TRANSMISSION DIDN'T RESET ITSELF AT ALL AND I ENDED UP GETTING TOWED TO A SHOP. MY CAR IS IN THE SHOP NOW AND THE TRANSMISSION IS BEING REPLACED. THE CAR WILL GO WHEN IT HAPPENS, BUT IT WILL NOT SHIFT FROM FIRST GEAR AT ALL. I JUST LOOKED AT A COUPLE SITES ONLINE AND SEE WHERE AT LEAST THREE OTHER PEOPLE HAD THIS SAME ISSUE. I ALSO FOUND A TSB (TECHNICAL SERVICE BULLETIN) ON THE ALLWORLDAUTO.COM WEBSITE, FOR TRANSMISSIONS DOWNSHIFTING FOR THE MERCEDES BENZ E CLASS. *TR

NHTSA ODI #10234409

40,000 miles · Jun 27, 2008
Electrical SystemEngine And Engine Cooling

I OWN A MERCEDES-BENZ E500 BOUGHT NEW IN 2004. 3 DAYS AGO I WAS DRIVING THE VEHICLE AT ABOUT 35 MILES AN HOUR AND CAR STALLED AND CAME TO AN ABRUPT STOP IN THE MIDDLE OF THE ROAD WITH NO WARNING. I COULD NOT START THE ENGINE BACK FOR ABOUT 5 MINUTES. LUCKILY THERE WERE NO OTHER VEHICLES BEHIND ME, WHICH WOULD HAVE HIT ME FROM BE…

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I OWN A MERCEDES-BENZ E500 BOUGHT NEW IN 2004. 3 DAYS AGO I WAS DRIVING THE VEHICLE AT ABOUT 35 MILES AN HOUR AND CAR STALLED AND CAME TO AN ABRUPT STOP IN THE MIDDLE OF THE ROAD WITH NO WARNING. I COULD NOT START THE ENGINE BACK FOR ABOUT 5 MINUTES. LUCKILY THERE WERE NO OTHER VEHICLES BEHIND ME, WHICH WOULD HAVE HIT ME FROM BEHIND. I LATER TOWED THE CAR TO THE MERCEDES SERVICE STATION. THEY REPORTED IT AS AN ELECTIRCAL FAILURE DUE TO FAILING OF THE CRANKSHAFT POSITION SENSOR. THEY HAVE REPLACED THE FAULTY SENSOR AND THE CAR IS RUNNING OK NOW. I AM STILL WONDERING WHY DID THE CAR COME TO AN ABRUPT STOP AND DID NOT ALLOW ME TO COAST THE CAR TO THE SIDE OF THE ROAD, WHICH SHOULD HAVE BEEN THE BACKUP SAFETY MECHANISM IN A FAILURE LIKE THIS TO AVOID A MAJOR ACCIDENT. I AM WORRIED WHETHER THERE IS A DESIGN FAULT IN THIS VEHICLE THAT DID NOT ALLOW THAT BACK UP MECHANISM TO KICK-IN. MY SERVICE ADVISOR SAYS THIS FAULT IS UNLIKELY TO RECUR. I FEEL THAT THE SENSORS CAN FAIL AT ANY TIME AND THE VEHICLE SHOULD HAVE A SAFETY MECHANISM TO AVOID ABRRUPT STOPS LIKE THIS. IF I WAS ON A FREE WAY THIS WOULD HAVE CREATED A MAJOR ACCIDENT WITH SO MANY VEHICLES PILED UP ON TOP OF ME! MY CAR HAS DONE ONLY 40,000 MILES WITHIN THE LAST 4 YEARS. IT HAS NEW TIRES, A NEW BATTERY AND NEW BRAKES -ALL TAKEN CARE OF BY THE MERCEDES DEALER AT MY LAST SERVICE ABOUT 2 WEEKS AGO.

NHTSA ODI #10232543

49,500 miles · May 22, 2008
EquipmentFuel System, Gasoline

6 DISC CHANGER DOOR WILL NOT OPEN. RIGHT AFTER BUMPER TO BUMPER WARRANTY WAS OVER, DEALER SAID THEY HAD REPLACED MANY OF THEM THAT WEEK, BUT REFUSED TO FIX IT AND IT WAS ONLY 1,000 MILES PAST WARRANTY. BEFORE WARRANTY WAS UP, THE DEALER SAID THE FIXED GAS HOSE RECALL BUT STILL SMELL GAS AFTER FILLING THE VEHICLE. THEY WILL NOT…

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6 DISC CHANGER DOOR WILL NOT OPEN. RIGHT AFTER BUMPER TO BUMPER WARRANTY WAS OVER, DEALER SAID THEY HAD REPLACED MANY OF THEM THAT WEEK, BUT REFUSED TO FIX IT AND IT WAS ONLY 1,000 MILES PAST WARRANTY. BEFORE WARRANTY WAS UP, THE DEALER SAID THE FIXED GAS HOSE RECALL BUT STILL SMELL GAS AFTER FILLING THE VEHICLE. THEY WILL NOT LOOK AT IT ANYMORE. *TR

NHTSA ODI #10228665

45,000 miles · Dec 26, 2007
Air BagsCrashInjury

ON 12/6/07 MY FAMILY WAS INVOLVED IN A HEAD ON COLLISION THAT CAUSED BOTH FRONT AIRBAGS TO DEPLOY. MY CONCERN IS REGARDING THE PASSENGER AIRBAG THAT SHOULD NOT HAVE DEPLOYED ACCORDING TO THE DASHBOARD CONSOLE. WHEN MY 7 YEAR OLD DAUGHTER IS IN THE PASSENGER SEAT THE ?PASSENGER AIR BAG OFF? LIGHT STAYED ON AND THIS WAS THE ONLY R…

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ON 12/6/07 MY FAMILY WAS INVOLVED IN A HEAD ON COLLISION THAT CAUSED BOTH FRONT AIRBAGS TO DEPLOY. MY CONCERN IS REGARDING THE PASSENGER AIRBAG THAT SHOULD NOT HAVE DEPLOYED ACCORDING TO THE DASHBOARD CONSOLE. WHEN MY 7 YEAR OLD DAUGHTER IS IN THE PASSENGER SEAT THE ?PASSENGER AIR BAG OFF? LIGHT STAYED ON AND THIS WAS THE ONLY REASON WE LET HER RIDE IN THE FRONT PASSENGER SEAT. UNFORTUNATELY IN THIS ACCIDENT THE AIRBAG DEPLOYED WHICH CAUSED MINOR HEAD INJURIES. I CONTACTED MERCEDES BENZ OF SACRAMENTO TO LOOK INTO THIS AND THEY INDICATED THAT IF THE LIGHT INDICATED THE AIRBAG WAS OFF, THE AIRBAG SHOULD NOT HAVE DEPLOYED. THEY ALSO INDICATED THAT THE AIRBAG SHOULD NOT HAVE DEPLOYED IF THE PASSENGER WEIGHED LESS THAN 60 LBS. IN THIS SITUATION THE PASSENGER WEIGHED APPROXIMATELY 50 LBS. I ASKED MERCEDES BENZ TO CHECK THE VEHICLE FOR DEFECTS, BUT I WAS TOLD THAT THEY DID NOT HAVE EQUIPMENT TO CHECK THE CAR IN THE FIELD. I WOULD HAVE TO BRING THE CAR INTO THE DEALERSHIP TO BE CHECKED. UNFORTUNATELY THE VEHICLE IS NO LONGER DRIVABLE AND WAS CONSIDERED A TOTAL LOSS BY MY INSURANCE COMPANY SO I AM NO LONGER THE LEGAL OWNER. TO AVOID THIS SITUATION FROM HAPPENING TO ANY OTHER UNSUSPECTING FAMILY, I NEED TO KNOW IF WE WERE DOING SOMETHING WRONG OR IF THERE IS A MANUFACTURER?S DEFECT THAT NEEDS TO BE ADDRESSED. *TR

NHTSA ODI #10212726

80,000 miles · Oct 10, 2007
Suspension

DROVE CAR FINE ALL DAY ON SATURDAY. SUNDAY AM, PUT SON AND WIFE IN CAR, STARTED OUT DRIVE WAY AND CAR GAVE NOTICE THAT CAR WAS TOO LOW. WALKED AROUND EXTERIOR OF CAR AND FOUND THAT RIGHT FRONT SUSPENSION MECHANISM HAD LET AIR OUT ITSELF AND TIRE WAS WELL INSIDE THE WHEEL WELL. APPARENTLY, THIS IS A WELL KNOWN ISSUE. DTB (DAIMLE…

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DROVE CAR FINE ALL DAY ON SATURDAY. SUNDAY AM, PUT SON AND WIFE IN CAR, STARTED OUT DRIVE WAY AND CAR GAVE NOTICE THAT CAR WAS TOO LOW. WALKED AROUND EXTERIOR OF CAR AND FOUND THAT RIGHT FRONT SUSPENSION MECHANISM HAD LET AIR OUT ITSELF AND TIRE WAS WELL INSIDE THE WHEEL WELL. APPARENTLY, THIS IS A WELL KNOWN ISSUE. DTB (DAIMLER TECHNICAL BULLETIN) P-B-32.22/15A FEB07 VEHICLE LEVEL DECREASES AT FRONT AXLE. IN EXTREME CASES THE AIRMATIC COMPRESSOR WILL NOT ACTIVATE TO RAISE THE VEHICLE. IT IS NOT DEFECTIVE. THE COMPRESSOR IS NOT ACTUATED DUE TO INSUFFICIENT RESIDUAL PRESSURE IN THE SUSPENSION STRUTS. ANY AFFECTED STRUTS WILL BE REPLACED AND THE COMPRESSOR WILL BE ACTUATED WITH STAR DIAGNOSIS. *TR

NHTSA ODI #10205342

Mileage unknown · Nov 10, 2005
Wheels

MY CAR PICKED UP A NAIL ON THE HIGHWAY AND IT BLEW A ROUND HOLE ABOUT THE SIZE OF A QUARTER IN THE TIRE RIM. THESE ARE ALUMINUM ALLOY LOW PROFILE RIMS THAT CAME WITH MY E500 2004 MERCEDES BENZ AS STANDARD EQUIPMENT. TWO MONTHS LATER I HAD A NEW SET OF TIRES PUT ON THE CAR AND THE DEALER TOLD ME THAT TWO MORE RIMS WERE BENT. I AM…

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MY CAR PICKED UP A NAIL ON THE HIGHWAY AND IT BLEW A ROUND HOLE ABOUT THE SIZE OF A QUARTER IN THE TIRE RIM. THESE ARE ALUMINUM ALLOY LOW PROFILE RIMS THAT CAME WITH MY E500 2004 MERCEDES BENZ AS STANDARD EQUIPMENT. TWO MONTHS LATER I HAD A NEW SET OF TIRES PUT ON THE CAR AND THE DEALER TOLD ME THAT TWO MORE RIMS WERE BENT. I AM AN EXPERIENCED DRIVER (OVER 1.5 MILLION MILES OF DRIVING EXPERIENCE) AND I HAVE NEVER HAD A RIM GO BAD. SUDDENLY I HAVE THREE RIMS GO BAD. I DID NOT HIT ANY POT HOLES OR CURBS OR ANY THING OTHER THAN NORMAL BUMPY ROADS. THE DEALER SAID I WOULD HAVE TO PAY FOR NEW RIMS AND MOUNTING. I COMPLAINED TO M B AND THEIR ANSWER HAS BEEN THAT THE PROBLEM WAS CAUSED BY ROAD HAZARD. I SAID THAT I KNOW THAT THE ROAD HAD SOMETHING TO DO WITH IT BUT THAT THIS IS NOT AN EXCUSE FOR USING MATERIALS THAT OBVIOUSLY CANNOT TAKE THE STRAIN OF REASONABLE DRIVING. ANECDOTALLY I CAN TELL YOU THAT A CLOSE FRIEND IS DRIVING AN S500 WITH THE SAME LOW PROFILE TIRE AND HE TOO HAS HAD TO REPLACE THREE WHEELS OVER A PERIOD OF TWO YEARS. I FEEL CERTAIN THAT IT IS THE COMPOSITION OF THE RIM WHICH IS AT FAULT SINCE IT CANNOT STAND UP TO THE ROAD SURFACE PROBLEMS AS WELL AS A RIM OF THE SAME MATERIAL THAT IS NOT OF THE LOW PROFILE DESIGN. *NM

NHTSA ODI #10142387

Mileage unknown · Apr 4, 2005
Service Brakes, Hydraulic

2004 500E ANTI-LOCK BRAKE SYSTEM IS NOT FUNCTIONING PROPERLY. ***NO ANSWER REQUIRED***. *MR THE CONSUMER STATED THE PURPOSE OF AN ANTI-LOCK BRAKING SYSTEM IS THAT WHEN ALL BRAKES ARE LOCKED, IT WILL THEN PULSATE THE BRAKES SO THAT THE DRIVER DOES NOT HAVE TO. THE CONSUMER STATED ON HIS VEHICLE THE BRAKES SYSTEM COULD LOCK WIT…

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2004 500E ANTI-LOCK BRAKE SYSTEM IS NOT FUNCTIONING PROPERLY. ***NO ANSWER REQUIRED***. *MR THE CONSUMER STATED THE PURPOSE OF AN ANTI-LOCK BRAKING SYSTEM IS THAT WHEN ALL BRAKES ARE LOCKED, IT WILL THEN PULSATE THE BRAKES SO THAT THE DRIVER DOES NOT HAVE TO. THE CONSUMER STATED ON HIS VEHICLE THE BRAKES SYSTEM COULD LOCK WITHOUT PULSING. THE CONSUMER BELIEVED THE BRAKES DID NOT LOCK AND THE BAS DID NOT PERFORM AS DESIGNED. *JB

NHTSA ODI #10117540

Mileage unknown · Dec 28, 2004
Service Brakes, Hydraulic

WHILE DRIVING 35 MILES PER HOUR DOWN HILL, THE OWNER HEARD A WARNING LIGHT STATING THAT THE BRAKES HAD FAILED. THE OWNER HAD TO SWERVE TO THE RIGHT TO AVOID AN ACCIDENT BEFORE THE VEHICLE CAME TO A COMPLETE STOP. THE OWNER WILL CONTACT THE MANUFACTURER. *JB

NHTSA ODI #10105378

1,500 miles · Dec 11, 2004
Fuel System, Gasoline

TAPPING NOISE INSIDE THE CAR : THE FUEL CANISTER TOUCHES THE CHASIS AND MAKE LOUD TAPPING NOISE INSIDE THE CAR, REPORTED THIS TO MBUSA AND REPERESETATIVE PUT INSULATION AROUND FUEL CANISTER AND WHICH IS NOT SAFE. *JB

NHTSA ODI #10102689

11,400 miles · Sep 20, 2004
Electrical System

ELECTRONIC INTERFERENCE FROM AIRCRAFT CAUSED LIGHTS TO COME ON WHEN PARKED AT AIRPORT AND DRAINED BATTERY. CAR PARKED MORNING OF 9/4/04. SINGLE INCIDENT OF CAR ALARM REPORTED EVENING OF 9/6/04. RETURNED TO CAR 9/11/04 AND FOUND LIGHTS IN OFF POSITION AND BATTERY DRAINED. *AK

NHTSA ODI #10091345

Official recalls

3

24V874000 · Visibility:sun/moon Roof Assembly

Nov 19, 2024

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.

Consequence & remedy

Consequence: A detached sunroof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.

22V954000 · Visibility:sun/moon Roof Assembly

Dec 23, 2022

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.

Consequence & remedy

Consequence: A detached sunroof panel may become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.

19V918000 · Visibility:sun/moon Roof Assembly

Dec 20, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf

Consequence & remedy

Consequence: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA13003 · Fuel Leakage From The Fuel Tank

Opened Mar 15, 2013 · Closed Dec 19, 2014

Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:delivery; Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings; Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Additional source detail variants (6)

Fuel System, Gasoline:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un