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2004 Mercedes Benz E500

Owner reports · Recalls · Investigations

More warning signs than most E500 years

Owner complaints for the 2004 Mercedes Benz E500 are substantially higher than the model-year median of 50.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

127 reports with mileage · 15 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Fuel/propulsion System. Review the 56 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel System, Gasoline. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

3 crash reports2 fire reports2 injury reports

Service Brakes complaints

19 reports
Clear category filter
97,000 miles · Mar 2, 2015
Service BrakesCrash

THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WA…

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THE CARS BRAKES JUST QUIT WITHOUT ANY WARNING WHICH I WAS DRIVING, AS DESCRIBED BELOW. THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE HOW CLOSE TO THE SERVICE THRESHOLD THE SBC UNIT IS AND REPLACE THEM AT THE DEALER'S EXPENSE. THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

NHTSA ODI #10691666

54,000 miles · Feb 10, 2015
Fuel/propulsion SystemService Brakes

BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN …

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BENZ E500/55K MILES. I HAVE HAD TWO MAJOR SAFETY ISSUES WITH THE CAR. ONE BEING FUEL TANK RELATED AND THE SECOND SBC PUMP FAILURE WHILE DRIVING. ON THE FIRST, TOO LITTLE TOO LATE, SO MANY YEARS AFTER THE INCIDENT AND PURCHASE OF THE CAR, MERCEDES BENZ HAS SENT A LETTER COVERING THE REPAIR AND PARTS FOR 15 YEARS. I THINK THAT IN ITSELF IS AN OFFENSE AND A CRIME. ON THE SECOND ISSUE, SBC PUMP MERCEDES BENZ REFUSED TO GIVE ME IN DETAIL THE EFFECT OF FAILING SBC PUMP ON OTHER PARTS OF THE CAR OR THE EFFECT OF FAILED SBC PUMP. MORE IMPORTANTLY, SERVICE MANAGERS ARE TELLING CUSTOMERS THAT THEY ARE EXPECTING ALL MODELS EQUIPPED WITH SBC PUMP TO COME TO THE SHOP. NOW THAT THE 10 YEARS IS UP IN MOST CARS AND OUT OF WARRANTY.THAT IS A SCAM WHEN THE DEALER KNOWS ALL THESE CUSTOMERS WILL COME TO THE SHOP (BECAUSE IT CANNOT BE FIXED IN ANY AUTO SHOP) THEREBY TAKING ADVANTAGE OF A SAFETY ISSUE. HOW DO CAR MANUFACTURERS GET AWAY WITH THINGS LIKE THIS AND HOW DEALERS GET AWAY WITH THINGS LIKE THIS. THE RIGHT THING TO DO IS EXTEND THE WARRANTY ON SBC PUMP TO 15 YEARS JUST LIKE THEY DID IN FUEL TANK, THAT WAY DEALER WON'T TAKE ADVANTAGE AND CUSTOMERS HAVE PEACE OF MIND AND WON'T COMPROMISE ON SAFETY. EVEN THAT IS A SLAP ON THE WRIST COMPARED TO THE OFFENSE AND CRIME.

NHTSA ODI #10682523

54,000 miles · Jan 18, 2015
Service Brakes

BENZ2004 E500.ORIGINAL OWNER/55K MILES.DRIVING BACK FROM A LONG ROAD TRIP, THE "SERVICE BRAKE" MESSAGE CAME ON.THINKING IT WAS JUST THE PADS, THOUGHT WE COULD REACH HOME.LATER, WE REALIZED WHAT A DANGEROUS THING WE HAD DONE, BY DRIVING A CAR WITH SBC PUMP FAILURE.WE COULD HAVE TAKEN OFF A BRIDGE OR THROWN INTO A SWAMP OR PUT SOM…

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BENZ2004 E500.ORIGINAL OWNER/55K MILES.DRIVING BACK FROM A LONG ROAD TRIP, THE "SERVICE BRAKE" MESSAGE CAME ON.THINKING IT WAS JUST THE PADS, THOUGHT WE COULD REACH HOME.LATER, WE REALIZED WHAT A DANGEROUS THING WE HAD DONE, BY DRIVING A CAR WITH SBC PUMP FAILURE.WE COULD HAVE TAKEN OFF A BRIDGE OR THROWN INTO A SWAMP OR PUT SOMEONE ELSE IN DANGER.THIS PROBLEM CANNOT BE FIXED AT ANY AUTO SHOP, IT HAS TO BE TOWED TO THE DEALER, FROM WHEREVER YOU ARE STUCK AND ONLY DEALER CAN FIX IT.DEALER SAID MFR, WILL NOT ASSIST IN REPAIR BECAUSE IT IS PAST 10 YEARS.AND WE HAVE TO PAY $2350. THERE WERE TWO RECALLS IN 2004/05 REGARDING SBC PUMP,BUT MERCEDES BENZ HAS CONVENIENTLY DESIGNED A 10 YEAR WARRANTY TO THEIR ADVANTAGE AND DEALERS ADVANTAGE.WHEN THEY KNOW ALL CARS EQUIPPED WITH IT, IS GUARANTEED TO FAIL IN 10 -15 YEARS AND IN SOME CASES, EVEN BEFORE THAT.IT WAS NOT COURT ORDERED OR GOVT. ORDERED, BUT SET UP BY THEM FOR THEM.ONCE THERE WAS A RECALL, THERE SHOULD HAVE BEEN LIFETIME WARRANTY ON THESE.IT IS A SAFETY ISSUE.TRIED NEGOTIATING WITH MBUSA TO REIMBURSE, BUT THEY REFUSED. AND THEY REFUSED TO GIVE ME IN WRITING ABOUT THE REFUSAL OR ANYTHING RELATED.AFTER PAYING TO FIX IT, THEY DON'T EVEN INSTALL A NEW UNIT, THEY INSTALL A RE MANUFACTURED UNIT.THEY THREATEN YOU WITH CORE CHARGES FOR THE OLD PART AND RECYCLE AGAIN FOR THE NEXT CUSTOMER.WHEN I LEFT THE DEALER SHIP, I HAD THIS FEELING LIKE I WAS SET UP AND MUGGED BY BENZ/DEALER, SINCE THEY WERE EXPECTING IT.SINCE THEY HAVE DISCONTINUED SBC PUMP,THEY KNOW IT HAS A PROBLEM, BUT THEY NEVER ADMIT IT.WHEN THEY CALL BACK THEY DON'T EVEN LEAVE MESSAGE WITH ANY SUBSTANCE. THEY EXPECT YOU CALL BACK AND THEY WILL DENY IT OVER THE PHONE OR DO SOME TAP DANCING. THEY WILL STONE WALL YOU, PLAY DUMP OR TALK TO YOU LIKE A 5TH GRADER.THEY ARE SO GUILTY THAT THEY TRY TO COVER EVERY TRACK AND WATCH WHAT THEY SAY, WHAT THEY DO AND WHAT THEY WRITE. *TR

NHTSA ODI #10676289

129,390 miles · Jan 14, 2015
Service Brakes

WHILE TRAVELING ALONG A 2 LANE HIGHWAY IN A SNOW STORM, THE SBC PUMP FAILED AND CAUSED THE ABS TO FAIL AS WELL AS THE BRAKES TO BARELY WORK. THE SUBSEQUENT SKID FORCED A VERY CLOSE CALL WITH A FULLY LADEN LOGGING TRUCK, AND COULD HAVE EASILY BEEN A FATAL ACCIDENT WERE IT NOT FOR GOOD LUCK. UNDER NHTSA RECALL 2004 050014, AND REC…

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WHILE TRAVELING ALONG A 2 LANE HIGHWAY IN A SNOW STORM, THE SBC PUMP FAILED AND CAUSED THE ABS TO FAIL AS WELL AS THE BRAKES TO BARELY WORK. THE SUBSEQUENT SKID FORCED A VERY CLOSE CALL WITH A FULLY LADEN LOGGING TRUCK, AND COULD HAVE EASILY BEEN A FATAL ACCIDENT WERE IT NOT FOR GOOD LUCK. UNDER NHTSA RECALL 2004 050014, AND RECALL CAMPAIGN 2005070007 APR06 BY MERCEDES, THE SBC PUMP FAILURE IS A KNOWN SAFETY ISSUE. THE LOCAL MERCEDES BENZ HAS OFFERED TO SELL ME A NEW ONE FOR $1700 AS MERCEDES BENZ USA IS NOT WILLING TO REPLACE THIS FAILED PART UNDER THE RECALL AS THEY ONLY OFFER A 10 YEAR WINDOW. ISN'T A SAFETY RECALL A RECALL? BRAKES ARE A VITAL ASPECT OF SAFETY... *TR

NHTSA ODI #10672385

124,839 miles · Oct 9, 2014
Service Brakes

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE "YOU HAVE REDUCED CAPACITY" WARNING SENSOR ILLUMINATED. THE CONTACT ATTEMPTED TO MERGE TO THE EMERGENCY LANE, WHEN THE BRAKE PEDAL WAS DEPRESSED AND SANK TO THE FLOOR FAILING TO STOP THE VEHICLE. THE VEHICLE WAS TURN OFF…

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TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE "YOU HAVE REDUCED CAPACITY" WARNING SENSOR ILLUMINATED. THE CONTACT ATTEMPTED TO MERGE TO THE EMERGENCY LANE, WHEN THE BRAKE PEDAL WAS DEPRESSED AND SANK TO THE FLOOR FAILING TO STOP THE VEHICLE. THE VEHICLE WAS TURN OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE SENSOTRONIC BRAKE CONTROL (SBC) UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,839.

NHTSA ODI #10643657

127,000 miles · Sep 30, 2014
Service Brakes

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. AS A RESULT, THE VEHICLE FAILED TO REDUCE IN SPEED AND THE VEHICLE WAS SHIFTED INTO NEUTRAL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE…

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TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. AS A RESULT, THE VEHICLE FAILED TO REDUCE IN SPEED AND THE VEHICLE WAS SHIFTED INTO NEUTRAL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

NHTSA ODI #10640212

Mileage unknown · Sep 29, 2014
Service BrakesSuspension

ABOUT 10 MINUTES AFTER LEAVING MY HOUSE TO WORK THE RED SIGN CAME ON ( BRAKE MALFUNCTION STOP VEHICLES ) I STOPPED THE CAR AND AFTER 5 MINUTE STARTED IT AND IT WAS OK HALF WAY TO WORK RED SIGN CAME ON (BAKES LONGER STOPPING DIST START ENGINE ) AND ITS WAS DOING THAT ALL DAY THE NEXT DAY THE WHEN I STARTED THE CAR RED SIGN CAME …

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ABOUT 10 MINUTES AFTER LEAVING MY HOUSE TO WORK THE RED SIGN CAME ON ( BRAKE MALFUNCTION STOP VEHICLES ) I STOPPED THE CAR AND AFTER 5 MINUTE STARTED IT AND IT WAS OK HALF WAY TO WORK RED SIGN CAME ON (BAKES LONGER STOPPING DIST START ENGINE ) AND ITS WAS DOING THAT ALL DAY THE NEXT DAY THE WHEN I STARTED THE CAR RED SIGN CAME ON (BRAKE MALFUNCTION STOP VEHICLE ) AND NEXT SIGN WAS (ESP MALFUNCTION VISIT WORK SHOP )CALLED MERCEDES DEALER AND TOWED THE CAR I WAS TOLD THE CAR NEEDS( BRAKE PRESSURE PUMP MODULATOR AND AUX BATTERY ) I LOOKED UP ONLINE THERE WAS EXTENDED WARRANTY FOR MODULATOR AND THEY IT WAS EXPIRE A MONTH AGO THE ONLY THING THEY CAN DO 10%DISCOUNT I THINK IT IS NOT FAIR SINCE THE WAS SERVICED AT THE SAME DEALER FOR LAST TEN YEARS IT SHOULD HAVE BEEN FREE AND ITS BRAKE MALFUNCTION AND THE CAR SHIFTS TO SAFETY MOOD IS UN SAFE. *TR

NHTSA ODI #10639700

90,000 miles · Sep 25, 2014
Engine And Engine CoolingFuel/propulsion SystemService Brakes

CAR MAKES AN UNUSUAL, LOUD, HUMMING NOISE FROM THE REAR OF THE CAR, UPON STARTING AND CONSTANTLY, NO MATTER THE SPEED. ON OCCASION, THERE IS NO NOISE, BUT MORE OFTEN THAN NOT, THE HUMMING IS PRESENT. THE NOISE EMANATES FROM THE REAR OF THE CAR, AND CAN BE HEARD ON THE INTERIOR AND FROM THE OUTSIDE. HAVE BROUGHT THE CAR INTO…

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CAR MAKES AN UNUSUAL, LOUD, HUMMING NOISE FROM THE REAR OF THE CAR, UPON STARTING AND CONSTANTLY, NO MATTER THE SPEED. ON OCCASION, THERE IS NO NOISE, BUT MORE OFTEN THAN NOT, THE HUMMING IS PRESENT. THE NOISE EMANATES FROM THE REAR OF THE CAR, AND CAN BE HEARD ON THE INTERIOR AND FROM THE OUTSIDE. HAVE BROUGHT THE CAR INTO DEALERSHIP 3X FOR THE ISSUE, AND THEY CLAIM THEY CANNOT DUPLICATE THE PROBLEM, AND CLAIM THERE IS NOTHING WRONG. IT HAS BEEN HAPPENING FOR THE LAST 10K MILES. HAVE ALSO EXPERIENCED THE GAS SMELL ISSUE SINCE 35K MILES, AND LOST THE BRAKES RANDOMLY; BOTH ISSUES DESCRIBED BY OTHERS. *TR

NHTSA ODI #10639110

140,510 miles · Jul 21, 2014
Service Brakes

WHILE MY WIFE WAS DRIVING THE VEHICLE AT APPROXIMATELY 45 MPH THE DASH WARNING SYSTEM TURNED BRIGHT RED WITH THE FOLLOWING MESSAGE, BRAKE MALFUNCTION, STOP THE VEHICLE. SHE TRIED TO APPLY THE BRAKES BUT THE BRAKE SYSTEM HAD COMPLETELY FAILED, SHE HAD NO BRAKES. SHE LET OFF THE ACCELERATOR TO HELP SLOW THE VEHICLE AS SHE SLOWED D…

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WHILE MY WIFE WAS DRIVING THE VEHICLE AT APPROXIMATELY 45 MPH THE DASH WARNING SYSTEM TURNED BRIGHT RED WITH THE FOLLOWING MESSAGE, BRAKE MALFUNCTION, STOP THE VEHICLE. SHE TRIED TO APPLY THE BRAKES BUT THE BRAKE SYSTEM HAD COMPLETELY FAILED, SHE HAD NO BRAKES. SHE LET OFF THE ACCELERATOR TO HELP SLOW THE VEHICLE AS SHE SLOWED DOWN SHE PULLED ONTO THE SHOULDER OF THE ROAD AND THE SLOWLY APPLIED THE EMERGENCY BRAKE TO BRING THE VEHICLE TO A STOP AND SHIFTED IT INTO PARK. SHE THEN SHUT THE VEHICLE OFF AND CYCLED THE IGNITION KEY. THERE WAS NO LONGER THE RED WARNING LIGHT OR MESSAGE DISPLAYED AND WHEN TESTING THE BRAKES EVERYTHING WAS FUNCTIONING NORMAL AGAIN. SHE THEN SLOWLY DROVE THE VEHICLE HOME. I THEN RESEARCHED THE SYMPTOMS ONLINE AND FOUND MANY COMPLAINTS FOR THIS EXACT COMPLAINT. I FOUND WHERE THE SBC (SENSOTRONIC BRAKE CONTROL) UNIT HAD A SAFETY RECALL (2005070007) ALONG WITH AN EXTENDED WARRANTY OF 10 YEARS WITH UNLIMITED MILEAGE. I THEN CONTACTED MBUSA CUSTOMER SERVICE AND WAS ADVISED TO TAKE THE VEHICLE TO MY LOCAL MB DEALER. THE VEHICLE WAS TAKEN TO THE MB DEALER ON 7/14/14 TO BE CHECKED. THE DEALER SERVICE ADVISER ADVISE THAT THE SBC UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. I WAS GIVEN AN ESTIMATE OF 1851.00 TO COMPLETE THE REPAIRS DUE TO THE FACT THAT MY VEHICLE HAD PASSED THE 10 YEAR WARRANTY EXTENSION. MY VEHICLES IN SERVICE DATE IS 4/20/04, SO IT IS NOW PAST THE 10 YEAR WARRANTY BY 2 1/2 MONTHS. I THEN CONTACTED MBUSA FOR POST WARRANTY REVIEW ON 7/15/14. I WAS CONTACTED BY [XXX] FROM MBUSA ON 7/16/14 BUT WAS NOT ABLE TO MAKE ACTUAL CONTACT UNTIL 7/18.14. SHE INDICATED THAT SHE WOULD TO DISCUSS WITH THE LOCAL MB DEALER SERVICE MANAGER TO REVIEW THE NEEDED REPAIRS. [XXX] CALLED BACK ON MONDAY MORNING 7/21/14 TO ADVISE ME THAT AFTER TALKING TO THE SERVICE MANAGER ALONG WITH THE REGIONAL MANAGER NO FINANCIAL ASSISTANCE WOULD BE EXTENDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10615041

Official recalls

3

24V874000 · Visibility:sun/moon Roof Assembly

Nov 19, 2024

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.

Consequence & remedy

Consequence: A detached sunroof panel can become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.

22V954000 · Visibility:sun/moon Roof Assembly

Dec 23, 2022

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.

Consequence & remedy

Consequence: A detached sunroof panel may become a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.

19V918000 · Visibility:sun/moon Roof Assembly

Dec 20, 2019

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf

Consequence & remedy

Consequence: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA13003 · Fuel Leakage From The Fuel Tank

Opened Mar 15, 2013 · Closed Dec 19, 2014

Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:delivery; Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings; Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Additional source detail variants (6)

Fuel System, Gasoline:delivery:fuel Pump

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:delivery

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un

Fuel System, Gasoline:storage:tank Assembly

The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un