Counts are not failure probabilities and are not adjusted for sales, age, mileage exposure or reporting. One report may name several categories. Comparison method and limitations.
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
40–25K
625–50K
950–75K
375–100K
6100–150K
1150K+
29 reports with mileage · 6 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Fuel/propulsion System. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel System, Gasoline. Review the 8 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports1 fire reports0 injury reports
What owners actually said
35 reports
Mileage unknown · Apr 14, 2010
Air Bags
I HAD A BRAND NEW MERCEDES BENZ 2007 CLCS 550 EXPENSIVE CAR CLOSE TO 80K. WELL I TOOK A RIDE TO MAINE WITH MY FRIEND. GOT STUCK IN TO A SNOW STORM. CAR LOST CONTROL AND GOT TO ACCIDENT CAR WAS FOUND TOTALED, NONE OF THE AIR BAGS WAS DEPLOYED, FRONT,BACK,SIDE NONE OF IT. I WAS BADLY HURT 2-3 MONTHS LATER I HAD TO HAVE SURGERY O…
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I HAD A BRAND NEW MERCEDES BENZ 2007 CLCS 550 EXPENSIVE CAR CLOSE TO 80K. WELL I TOOK A RIDE TO MAINE WITH MY FRIEND. GOT STUCK IN TO A SNOW STORM. CAR LOST CONTROL AND GOT TO ACCIDENT CAR WAS FOUND TOTALED, NONE OF THE AIR BAGS WAS DEPLOYED, FRONT,BACK,SIDE NONE OF IT. I WAS BADLY HURT 2-3 MONTHS LATER I HAD TO HAVE SURGERY ON MY SHOULDER I WAS OUT OF WORK FOR A 11/2YRS. MY FRIEND WAS HURT IN HIS GROIN AREA. UNTIL TODAY I HAVE PAIN IN MY WHOLE RIGHT HARM . I HAVE NERVES PROBLEM. AND TAKE PAIN MEDICINES. MERCEDES THINK NOTHING WAS WRONG WITH THE CAR. THAT THE CAR WAS PERFORMING PERFECTLY. THE AIR BAG DIDN'T HAVE TO DEPLOY AFTER THE CAR HIT HEADS ON AND THEN THE PASSENGER DOOR ON THE SIDE OF THE HIGHWAY SO HARD THE WINDOW WAS BROKEN STILL NO AIR BAGS. I'VE BEEN ASKING MERCEDES BENZ FOR THE PAST 3YRS FOR SOME EXPLANATIONS BUT HAVEN'T. I AFTER MY SURGERY COULDN'T WORK FOR A YEAR. I AM SELF EMPLOYED. I END UP LOOSING EVERYTHING CAUSE I COULDN'T WORK SPEND ALL MY SAVINGS LOST MY CONDO, BROKE UP WITH MY GIRLFRIEND . AND WAS ON PAIN MEDICINE I WAS SUICIDAL AT TIMES. I'VE GOT A LAWYER BUT HE COULDN'T HELPED COULD FIND A GOOD TECHNICIAN FOR MY CASE. SO IT WAS DISMISSED. SO I RE APPEAL IT. IT'S AT THE BOSTON SUPERIOR COURT. BRENOHAIRE CESAR VS MERCEDEZ BENZ #[XXX] PLEASE SOMEONE HELP ME MY EMAIL [XXX] OR CALL ME AT [XXX] . I AM BROKE NOW I'VE TRY TO FILLED FOR BANKRUPTCY. I JUST WISH THE CAR COMPANY WILL ADMIT WHEN THEIR PRODUCT IS NOT SAFE AND GET A RECALL. I JUST WANT A FIGHTING CHANCE I THOUGHT I BOUGHT ONE THE BEST EXPENSIVE AND SAFE CAR BUT I WAS WRONG. I JUST NEED THE NHTSA TO HELP ME . I KNOW YOU GUYS HAVE THE RIGHT TECHNICIANS OR LAWYERS TO TEST ANY CARS TO SEE IF ITS SAFE IF IT WAS MY FAULT OR WHY WAS A CAR GOT TOTALED BUT NONE OF THE AIRBAGS DEPLOYED. WHEN MERCEDES CLAIM THEIR CARS ARE SO SAFE. IT COULD'VE BEEN ME AND MY DAUGHTER IN THAT CAR THAT DAY WE COULD OF DIE, PROBABLY THEN THEY WOULD OF REALIZED SOMETHING WAS WRONG. *TR
NHTSA ODI #10325591
42,000 miles · Jan 11, 2010
Engine And Engine CoolingPower Train
BOUGHT THIS CERTIFIED CLS550 FROM KEYES EUROPEAN MERCEDES IN VAN NUYS,CA ON 11/23/2009 WITH 42000 MILES AS SOON AS I GOT THE CAR HOME I NOTICED THE FAN WAS OVERLY LOUD AND MY TEMPERATURE GAUGE WAS READING 110. CALLED DEALERSHIP THEY SAID FAN MOTOR ON THESE CARS ARE ALL EXTREMELY LOUD AND TEMP. SOUNDED OKAY. TWO WEEKS LATER I WAS…
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BOUGHT THIS CERTIFIED CLS550 FROM KEYES EUROPEAN MERCEDES IN VAN NUYS,CA ON 11/23/2009 WITH 42000 MILES AS SOON AS I GOT THE CAR HOME I NOTICED THE FAN WAS OVERLY LOUD AND MY TEMPERATURE GAUGE WAS READING 110. CALLED DEALERSHIP THEY SAID FAN MOTOR ON THESE CARS ARE ALL EXTREMELY LOUD AND TEMP. SOUNDED OKAY. TWO WEEKS LATER I WAS DRIVING WHEN I WAS ALERTED TO TURN OFF ENGINE IMMEDIATELY DUE TO CAR SERIOUSLY OVERHEATING. DEALER SAID IT WAS THE THERMOSTAT BAD ON CAR. ALSO BEEN HAVING TROUBLE WITH THE TRANSMISSION SINCE I BOUGHT CAR. KEEP IN MIND I HAVE ONLY HAD IT FOR ABOUT 47 DAYS NOW. THE SAME TIME THERMOSTAT WAS REPLACED THEY SAID A COMPONENT IN THE TRANSMISSION WAS BAD AND REPLACED IT. HAVE HAD MY CAR BACK FOR 4 DAYS NOW AND THE TRANSMISSION NO LONGER SLIPS, BUT IS JERKING HARD INTO BEGINNING GEARS. WILL BE TAKING CAR BACK TO BE CHECKED AGAIN! *TR
NHTSA ODI #10299073
5,000 miles · Oct 22, 2008
Engine And Engine CoolingPower Train
CATASTROPHIC FAILURE WITH SUDDEN LOSS OF POWER AND INABILITY TO PROCEED AT MORE THAN 20 MPH. IT HAS NOW RECURRED TWICE AND VEHICLE FLATBEDDED TO AGENCY. HAS BEEN IN SHOP FOR SIX DAYS WITH NO REPAIR. SERVICE MANAGER DENIES THAT THIS IS THE SECOND FAILURE BECAUSE HIS DIAGNOSTICS WERE UNABLE TO DETERMINE THE PROBLEM THE FIRST TIME.…
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CATASTROPHIC FAILURE WITH SUDDEN LOSS OF POWER AND INABILITY TO PROCEED AT MORE THAN 20 MPH. IT HAS NOW RECURRED TWICE AND VEHICLE FLATBEDDED TO AGENCY. HAS BEEN IN SHOP FOR SIX DAYS WITH NO REPAIR. SERVICE MANAGER DENIES THAT THIS IS THE SECOND FAILURE BECAUSE HIS DIAGNOSTICS WERE UNABLE TO DETERMINE THE PROBLEM THE FIRST TIME. *TR
NHTSA ODI #10246439
18,800 miles · Jun 2, 2008
Electronic Stability Control (esc)TiresUnknown Or Other
MY 2007 MERCEDES CLS 550 ENGINE SUDDENLY WENT OFF FOR A FRACTION OF SECOND DURING DRIVING,EVERYTHING WAS LOCKED UP,BRAKE AND STEERING AND I ENDED UP IN A DITCH. ODOMETER OF THE CAR 18,800MILES. LAST MAINTENANCE AT 11,000 MILE AT AMERICAN SERVICE CENTER IN ARLINGTON,VA. FEW DAYS AGO THE CAR SUDDENLY LOST POWER WHILE I MANEUVER…
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MY 2007 MERCEDES CLS 550 ENGINE SUDDENLY WENT OFF FOR A FRACTION OF SECOND DURING DRIVING,EVERYTHING WAS LOCKED UP,BRAKE AND STEERING AND I ENDED UP IN A DITCH. ODOMETER OF THE CAR 18,800MILES. LAST MAINTENANCE AT 11,000 MILE AT AMERICAN SERVICE CENTER IN ARLINGTON,VA. FEW DAYS AGO THE CAR SUDDENLY LOST POWER WHILE I MANEUVERED TO PASS A CAR ON A HIGHWAY, THE DASHBOARD LIGHTS WENT ON AND OFF IN A FRACTION OF A SECOND. JUST BEFORE THAT I COULDN'T STAR THE CAR WITH THE KEYLESS AT A GAS STATION, THE CAR THEN STARTED FEW MINUTES LATER. MERDECDES ASSIST TECH TOLD ME PROBABLY THE HEAT COIL SENSOR IS DEFECTED SO II COULDN'T STATED WHEN THE ENGINE IS HOT. THE CAR HAD BEEN TOWED TO AM SERVICE CENTER FOR TO BE CHECKED OF THE SUDDEN LOSS OF POWER OF THE ENGINE. *TR
NHTSA ODI #10229593
Mileage unknown · Apr 30, 2007
Visibility
THE CAR WAS INTERNALLY EMITTING A FOUL ODOR WHICH WAS DETERMINED TO BE FROM MOLD BUILDING UP IN THE VENTILATION SYSTEM.*AK
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Consequence & remedy
Consequence: A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Consequence & remedy
Consequence: A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.
Consequence & remedy
Consequence: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Consequence & remedy
Consequence: A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Defect investigations
0
No exact-year investigations in this snapshot.
An investigation is not a finding of a defect, and closure does not prove a vehicle is problem-free.
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