2007 Mercedes Benz C280

The contact owns a 2007 Mercedes-Benz C280. The contact stated while driving approximately 70 MPH, there was a loud sound coming from the vehicle. The contact pulled over safely and noticed that the sunroof had shattered. The vehicle was taken to a local dealer but was not repaired. The manufacturer was notified of the failure; however, no assistance was provided. The approximate failure mileage was 85,500.

I was pulling out of my driveway when all of a sudden, the car came to a screeching halt and would not move. I was stuck diagonally in the middle of the road. When I called AAA for a tow they said it looked like the passenger front ball joint failed. Upon inspection, it was found that the ball joint failed and the tie rod, lower control arm, and strut all broke as a result. The axel was also ripped out when the control arm failed. All of these things needed to be replaced. I can only image what would have happened if I had been traveling on a main road or highway at a higher rate of speed. But to have a catastrophic failure like this happen was completely unexpected, especially after having brand new tires and an alignment completed only one week earlier. Ultimately, I am unsure if this was due to an error on the tire shop's part with the alignment they did or a Mercedes general quality issue. Either way, my vehicle is inoperable and I'm faced with a $1,700 bill for what should potentially be a recall. To know that another one could fail at any time at any speed with no warning is deeply unsettling and I will be getting rid of the car as soon as possible, likely never buying a Mercedes again.

The contact owns a 2007 Mercedes-Benz C 280. The contact received notification of NHTSA Campaign Number: 19V918000 (VISIBILITY) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2007 MERCEDES BENZ C280. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. ADDITIONALLY, THE INTERIOR ROOF LINER WAS DAMAGED AND BECAME DETACHED DUE TO EXCESSIVE WATER POURING INTO THE VEHICLE. THE FRONT DRIVER'S SEAT RAIL WAS RUSTED DUE TO THE WATER CAUSING SEAT ADJUSTABILITY ISSUES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT. *JS

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ C280W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ SOUTHAMPTON (575 COUNTY RD 39 S, SOUTHAMPTON, NY 11968) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.