2017 Mazda MAZDA3

2017 MAZDA 3 GRAND TOURING HATCHBACK DRIVING ON A ROAD GOING 30 MPH AND HEAR WHAT SOUNDED LIKE A MUFFLED GUNSHOT RIGHT ABOVE ME. I SAW THAT I HAD GLASS RAINING DOWN THE BACK OF MY CAR, EMPTYING ONTO THE STREET AND CAUSING CARS TO SWERVE TO AVOID THE GLASS. THAT WAS WHEN I REALIZED THAT MY SUNROOF JUST EXPLODED. I PULLED OVER AND SAW THAT THE SUNROOF WAS SHATTERED WITH SPLINTERS OF GLASS EVERYWHERE. I NOTICED THAT THE SUNROOF BURSTED OUTWARD, AS IF NOTHING FELL ON IT. THERE WAS NOTHING ABOVE ME OR BESIDE ME AT THE TIME OF THE EXPLOSION. THE F-150 IN FRONT OF ME WAS GOING THE SAME SPEED 5 CAR-LENGTHS IN FRONT OF ME. THE PIECES OF GLASS THAT FELL BEHIND MY CAR LEFT MANY SCRATCHES ON THE ROOF AND SPOILER OF MY CAR. THE ROAD I WAS DRIVING ON HAD ROLLING DIPS AT AN INCLINE, BUT NOTHING LIKE A JOLTING BUMP OR POTHOLE-LIKE BUMP. NOTE HOW MY SUNROOF EXPLODED OUTWARD, MEANING THAT THE SUNROOF MIGHT HAVE BEEN FITTED IMPROPERLY, SQUEEZING THE GLASS INWARD. I THINK THAT WHEN I WENT OVER THE ROLLING GRADUAL BUMPS THAT THE CHASSIS FLEXED AND CAUSED THE SUNROOF TO BEND IN A DIFFERENT WAY AND EXPLODE.

TL* THE CONTACT OWNS A 2017 MAZDA MAZDA3. THE CONTACT STATE THAT WHILE DRIVING AT VARIOUS SPEEDS THE ENTERTAINMENT SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ROYAL MOORE MAZDA 1380 SE RIVER RD, HILLSBORO, OR 97123 (503) 648-1153, HOWEVER THE DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

I HAVE ONLY 38K MILES ON MY VEHICLE I WENT TO GET EMISSIONS DONE I FAILED DUE TO GAS CAP WENT TO DEALERSHIP AND FOUND OUT A LOT OF PEOPLE HAVE BEEN REPLACING THERE GAS CAPS AND THIS IS MY FIRST YEAR TO HAVE TO DO EMISSIONS TEST AND THIS IS MAKING ME WONDER WILL MY GAS CAP FAIL AGAIN NEXT YEAR OR EVERY 3 YEARS AND MY GAS CAP HAS A STRING ATTACHED TO IT SO IT HAVE NEVER HIT THE GROUND OR ANY THING OF THAT NATURE IF I HAVE TO REPLACE THE GAS CAP DUE TO INEFFICIENT SEALING OF GAS CAP TO GAS TANK I FEEL THERE SHOULD B A RECALL TO FIX THE ISSUE I HAVE FAITH IN MAZDA TO DO THE RIGHT THING I JUST WANT THEM TO RECTIFY THE SITUATION SO I DON'T HAVE TO BUY A GAS CAP EVERY YEAR OR HOW EVER LONG IT TAKES TO FAIL BUT 3 YEARS WITH A GAS CAP THAT LOOKS BRAND NEW IS UNACCEPTABLE

I HAD MY 3RD FLAT TIRE IN A PARKING LOT, MY HUSBAND CAME TO CHANGE MY TIRE, HE USED THE BREAKER BAR HE USED BEFORE (ONLY WAY TO GET TIRE OFF) AND 4 BEARINGS BROKE, THIS LED TO ME NEEDING A WHOLE NEW HUB ASSEMBLY AND TIRE, I DON'T FEEL THAT A 2 YEAR OLD CAR SHOULD NEED A NEW HUB ASSEMBLY ESPECIALLY BECAUSE THE TIRE REPLACEMENT TOOLS THAT COME WITH THE CAR DO NOT WORK WHEN TRYING TO TAKE THE TIRE OFF MY BILL WAS OVER $600 AND THE CAR IS ONLY 2 YEARS OLD

I LEASED THIS CAR BRAND NEW IN 2016 , SINCE THEN, I HAVE HAD TWO INCIDENTS WHICH WHILE PARKED AND IN GEAR WITH THE MECHANICAL E-BRAKE SET I HAVE WALKED OUTSIDE TO FIND MY CAR NOT WHERE I LEFT IT. THE FIRST TIME THIS HAPPENED WAS IN SEPTEMBER OF 2017 RESULTING IN SUBSTANTIAL DAMAGE TO THE PASSENGER SIDE AS WELL AS THE REAR END. I WAS LIVING ON BLOCK ISLAND AND THE CAR LET LOOSE OUT OF THE PARKING SPOT AND ROLLED BACKWARDS INTO A TREE DOING SIGNIFICANT DAMAGE TO THE PASSENGER SIDE AND COMPLETELY TAKING THE MIRROR OFF. AFTER HITTING THE TREE THE CAR THE REDIRECTED TOWARDS ANOTHER GROUP OF SMALL TRESS CAUSING DAMAGE TO THE DRIVERS SIDE WHERE IT THEN STOPPED IN A STONE WALL DAMAGING THE REAR BUMPER. AFTER A BATTLE WITH BOTH MAZDA AND THE INSURANCE COMPANY I WAS LEFT REPAIRING THE CAR MYSELF. ON OCTOBER 10TH OF THIS YEAR I WENT OUTSIDE TO START MY CAR TO FIND IT HAD YET AGAIN RELEASED ITSELF AND WAS IN A DITCH AT THE END OF MY DRIVEWAY. CAUSING DAMAGE TO BOTH SIDES OF THE VEHICLE, THE REAR LIGHTS AND BUMPER COVER. THIS TIME THE CAR WENT DOWN INTO A DITCH SO THERE IS ALSO DAMAGE TO THE UNDERCARRIAGE AS WELL. I HAVE SPOKEN WITH MAZDA AND THEY CLAIM THERE IS NOTHING WRONG WITH THE CAR. LUCKILY IN BOTH INCIDENTS THE CAR WAS IN RURAL AREA SO IT DIDN'T INJURE ANYONE AND IT ONLY TOOK OUT VEGETATION AND A STONE WALL. I PAY A SUBSTANTIAL AMOUNT MONTHLY TO LEASE THIS CAR AND I NO LONGER FEEL SAFE DRIVING IT, I FEAR WHAT WILL BE BEHIND IT NEXT TIME THE E-BRAKE LETS LOOSE. I HAVE BEEN FORCED TO BRING A WHEEL CHOCK WITH ME WHENEVER I GO INTO THE CITY SINCE THE INCIDENT IN 2017. DUE TO THE INSURANCE COMPANY DELAYING ANY PROGRESS ON FIXING THE CAR I HAVE BEEN FORCED TO RENT A CAR PAYING OUT OF POCKET THE EXPENSE SO THAT I AM SAFE ON THE ROADS. ANY HELP OR DIRECTION IN THIS MATTER WOULD BE GREATLY APPRECIATED. I HAVE PHOTOS AND QUOTES I CAN OBTAIN FROM THE GARAGE IF NECESSARY.

I AM NOTICING EXCESSIVE PAINT CHIPS ON THE HOOD AND FRONT FENDERS OF MY 2017 MAZDA 3. THE PAINT IS: SOUL RED CRYSTAL PAINT. I HAVE NOT NOTICED OR HEARD ROAD DEBRIS HIT THE CAR. THE CAR HAS ABOUT 23000 MILES. THE PAINT SEEMS VERY THIN. I HAVE NOTICED OTHER MAZDA OWNERS WITH THIS PAINT HAVING SIMILAR ISSUES. PERHAPS THESE CARS SHOULD BE RECALLED AND BE REPAINTED. I HAVE SUBMITTED A PHOTO - THERE IS ONE DENT RIGHT FRONT FENDER FROM A ROCK THAT DID HIT THE CAR OVER A YEAR AGO, BUT THE CHIPS WERE NOT THERE.

REAR BRAKES SEVERLY CORRODED AND NEAR FAILURE BETWEEN 13000 AND 17000 MILES DESPITE ROUTINE WASHING. REAR BRAKE NOISES BEGAN EARLY IN THIS MILEAGE RANGE THEN ESCALATED ALONG WITH REDUCED STOPPING POWER. DEALER REPLACED BRAKES AT 17000 MILES (COST NOT COVERED) AND STATED REAR PADS WORN TO 3/32 AND 4/32 AND FROZEN IN THE CALIPERS ALONG WITH DEEP SCORING ON ROTOR SURFACES. CO WORKER WITH THE EXACT SAME CAR HAD THE EXACT SAME ISSUE/DIAGNOSIS/FIX/MILEAGE, YET SOMEHOW THEY COVERED HIS REPALCEMENT...

DEALERSHIP UNABLE TO PERFORM SAFETY RECALL. THE FOLLOWING IS A COPY I HAVE SENT TO THE DEALERSHIP AND MAZDA USA. I HAVE BEEN ATTEMPTING TO HAVE SAFETY RECALL REPAIR ON MY VEHICLE SINCE 05/12/19. I RECEIVED A SAFETY RECALL 3219D LETTER FOR MY 2017 MAZDA3. I SCHEDULED AN APPOINTMENT AT BILL HOOD MAZDA ON 05/29/19 @8:00AM. UPON ARRIVAL AT THE DEALERSHIP, I WAS TOLD THEIR COMPUTER TO RECALIBRATE THE RELAY FOR THIS RECALL WAS BROKEN AND I WOULD NEED TO RESCHEDULE. LES IN THE SERVICE DEPARTMENT TOLD ME THAT IT WAS ORDERED AND WOULD BE IN BY THE NEXT TUESDAY, 06/05/19. I WENT HOME AND ON 06/09/19 I RESCHEDULED FOR 06/12/19 @8:15AM, WITH A REQUEST THAT IF THEY WERE UNABLE TO PERFORM THE RECALL REPAIR TO PLEASE CONTACT ME AND I PROVIDED MY PHONE NUMBER AND EMAIL ADDRESS. I ONCE AGAIN ARRIVED AT THE DEALERSHIP ON 06/12/19 @8:15AM AND WAS TOLD BY LES IN THE SERVICE DEPARTMENT THAT THEY COULD NOT PERFORM THE RECALL REPAIR BECAUSE OF THEIR COMPUTER WAS OBSOLETE. I ASKED WHY I WAS NOT CALLED TO RESCHEDULE, HE TOLD ME HE DID NOT SEE THE APPOINTMENT. HE TOLD ME THAT HE HAD NO IDEA AS TO WHEN THE NEW COMPUTER WOULD BE IN SO I COULD NOT RESCHEDULE. ON 06/13/19, I EMAILED THE DEALERSHIP WITH THE SAME INFORMATION LISTED ABOVE, ASKING ABOUT THIS RECALL REPAIR COMPUTER, BUT HAVE NOT RECEIVED A RESPONSE. I AM FRUSTRATED WITH THE LACK OF CUSTOMER CONCERN FOR THIS WINDSHIELD WIPER SAFETY RECALL. I LIVE IN SOUTH LOUISIANA, WHERE AFTERNOON THUNDERSTORMS ARE DAILY ON MY COMMUTE HOME. WE CURRENTLY OWN TWO VEHICLES, BOTH ARE MAZDA3 AND PURCHASED NEW, IN 2010 AND 2017. I CANNOT UNDERSTAND WHY YOUR SITE MAZDARECALLINFO.COM IS REDIRECTING ME TO BILL HOOD MAZDA TO SCHEDULE APPOINTMENTS IF THEY DO NOT HAVE THE CORRECT EQUIPMENT TO PERFORM THE SERVICE. CAN YOU PLEASE LET ME KNOW WHEN MAZDA CAN REPAIR MY VEHICLE?