2015 Mazda MAZDA3

1. Automatic transmission suffered a catastrophic failure during operation. Transmission was discarded by Bountiful Mazda, Utah. 2. Both other and I were at risk as the vehicle could not be controlled. 3. I read similar findings on Social Media posts. 4. Bountiful Mazda confirmed metal shavings in the drain trans fluid. 5. No prior warning on car instrumentation, or while driving, or on prior inspection by Cardinaleway Mazda, Gilbert, AZ 6. Neither Mazda USA (Mfr) nor Protective Asset Protection have taken responsibility for the initial equipment failure nor reimbursement through the extended service contract even with extenuating circumstances for late notification. I can provide copies of additional relevant material.

Since the middle of 2023 I have noticed a gas fume smell both inside and outside of my 2015 Mazda Mazda3 after I fill my gas tank to full. This smell persists up until I use about a half tank of gas or slightly less. I do not top my gas tank off and stop filling when the automatic gas pump stops. There are no visible leaks on or around the gas tank or below the vehicle, and there are no noticeable cracks around the gas tank, valves, lines, etc. Additionally, there are no warning lights present on my dashboard or any codes.

The Mazda Connect touch screen in the center display may not accept touch commands properly or may operate by itself (ghost touch). The ITO (Indium Tin Oxide) film of the touch screen may be corroded due to moisture, which may adhere on the lens of the touch screen during the cleaning process at the plant. The corrosion may allow the electrostatic capacity to vary without any input, causing the malfunction of the touch screen.

On Thursday October 9th I drove to work at 11pm and parked my car. I backed up into my space using my back-up camera as I had always did since I had purchased my car in 2019. The next morning when I got home and put my car in reverse to back into my space, I noticed that the back-up camera did not come on. The radio continued to play on the screen, but in never switched over to the camera so that I could use this component to park. After trying several times to try to figure out what the issue was I gave up. I had an appointment that same morning, so I parked my car and came back about an hour later to leave and started my car, pulled out of my space, then put my car in reverse and the camera was back up and running again. I found this to be strange. Most likely this will happen again. I googled/researched this to see if there was a recall for this issue in this make and model and came across a few articles where others had the same or similar complaints. So it all lead me here. It seems as if there is a malfunction in these cameras, if it is happening to others, and happened to me, then it's happening. So what's happening...is my question? Why are these camera not recalled? Do we wait until it shuts down in the middle of us backing up or what? What's next? Can I get someone at Mazda to look at my camera, and replace it? Or is this something I have to live with? I should not have to, neither should I have to pay some outrageous price to get it replace on my own dime. There is definitely an issue with this camera in this make and model. So is anyone going to be fair and do something about this, or wait until there is an accident behind it? If it's a defect in the product, just simply replace it.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-up camera screen image was flickering and became distorted while reversing. The cause of the failure was not determined. The failure mileage was 60,000. VIN tool confirms parts not available.

I am filing this complaint regarding existing Manufacturer Recall Number 6023G (NHTSA Recall Number 23V-487). This recall has been posted since Jul 14, 2023 and the manufacturer has failed to remedy the recall in a timely manner. The remedy is noted on the recall page: "If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." However, the manufacturer continues to state that the remedy is not yet available.

The contact owns a 2015 Mazda Mazda3. The contact stated that occasionally while the vehicle was shifted into reverse, the review camera image would not display on the digital screen. In addition, the contact stated that the image looked distorted. The contact received a notification of 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The problem I have is with my rearview camera, as described in Manufacturer Recall Number 6023G / NHTSA Recall Number 23V-487. This problem has existed since I purchased the car in November 2022. The recall was announced on 7/14/23. Mazda has failed to provide a remedy. Dealers report that they don't have the parts needed to make the repair and that no remedy has been provided by Mazda. It is meaningless to have a recall if the manufacturer doesn't fix the problem. This is a serious safety issue as when the problem occurs, it is not possible to see behind the car via the camera/screen.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image failed to display. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 82,000. VIN tool confirms parts not available.