2015 Mazda MAZDA3

I had purchased a car through Facebook Marketplace after talking to the seller and seeing a CarFax report on the car we decided to purchase it. After coming home the following day I look closer at the documents and realized the CarFax did not match the VIN of the car I purchased. After looking up the CarFax with the VIN on the car I purchased I saw that the person who sold me the car had rolled back the odometer.

The vehicle automator mileage was changed. The original mileage reading is over 200,000 mi. While the dashboard mileage only reads 90,780 mi. I was unaware of this until I went to the DMV to do a title transfer. The private seller is now nowhere to be found from Facebook marketplace and has blocked me but I do have receipts of everything

I am filing this complaint regarding existing Manufacturer Recall Number 6023G (NHTSA Recall Number 23V-487). This recall has been posted since Jul 14, 2023 and the manufacturer has failed to remedy the recall in a timely manner. The remedy is noted on the recall page: "If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." However, the manufacturer continues to state that the remedy is not yet available.

The problem I have is with my rearview camera, as described in Manufacturer Recall Number 6023G / NHTSA Recall Number 23V-487. This problem has existed since I purchased the car in November 2022. The recall was announced on 7/14/23. Mazda has failed to provide a remedy. Dealers report that they don't have the parts needed to make the repair and that no remedy has been provided by Mazda. It is meaningless to have a recall if the manufacturer doesn't fix the problem. This is a serious safety issue as when the problem occurs, it is not possible to see behind the car via the camera/screen.

The infotainment system sometimes has "ghost touches" where random buttons on the screen are pressed without a physical press. This is dangerous because it is extremely distracting to the driver. It often changes songs or calls a random person on my phone contact list. This requires me to quickly and constantly press the "back" button for the infotainment system to prevent it from placing a call. This forces my attention and hands away from the core task of driving while the car is in motion.

My 2015 Mazda is equipped with a touch screen infotainment system. The touch screen has started to randomly change settings when the car is stopped (and running). Since correcting these changes can't be done while the car is stopped (more random changes occur), changes must be made while the car is in motion. This creates a dangerous situation by needlessly distracting the driver.

The infotainment center is "ghosting". This is a problem already recalled by Mazda but my car was not included. This started about 10 months ago. The result is that the gps system will shut down, the car, if linked to my phone will automatically dial random numbers, the radio stations will randomly change or be deleted. The GPS system has now become completely non functional. Having this random activity while driving or stopped creates a hazard as it requires frequent adjustments using my hands to correct the problems. The lack of a functioning gps is also problematic. This problem was brought to the attention of a Mazda dealer about 6 months ago and I was told no warranty repair was available. I also contacted Mazda USA by phone and was told no service would be provided. I have also sent a certified letter to Mazda USA with no response.

The multifunction / infotainment display in my Mazda went haywire last weekend--it loops through bootup sequence over and over but never loads. Backup camera still works, sort of, but the image jumps and it goes blank sometimes. I can't unplug the display or pull the fuse, or would lose backup camera altogether. So I have no Nav system, can't change radio station, etc.--and am stuck with the 7" screen flashing in my face as I drive. Local Mazda dealer advises that this is caused by cell phone transition to 5G. They took my contact info but did not offer any solution. There have been a couple of local news stories this week about other Mazda owners experiencing this issue. Interestingly, those all seem to report that owners' radios are stuck on a local NPR station. Mine is also stuck on one station, but not the NPR affiliate. https://www.geekwire.com/2022/youre-listening-to-kuow-like-it-or-not-mysterious-glitch-has-mazda-drivers-stuck-on-public-radio/

GOOD AFTERNOON, MY CAR IS EXPERIENCING THE GHOSTING ISSUE WITH MY INFOTAINMENT SCREEN. THIS IS HAPPENING IN MANY MAZDA 3'S THROUGHOUT THE COUNTRY AND IS A BIG SAFETY HAZARD AS IT IS DISTRACTING WHILE WE ARE DRIVING. CURRENTLY IT IS A WARRANTY ISSUE BUT THIS SHOULD BE A RECALL INSTEAD AND I SHOULDNT HAVE TO PAY TO HAVE THIS FIXED. MY REASONING FOR THIS IS WHEN I AM DRIVING THE SCREEN WILL GO CRAZY AND SELECT WHAT IT WANTS TO AND PLACE CALLS AND GO INTO A BUNCH OF DIFFERENT AREAS. THIS CAUSE ME AND OTHER DRIVERS TO TAKE OUR EYES OF THE ROAD AND ALSO OUR HANDS OFF THE STEERING WHEEL TO CANCEL CALLS OR TO EXIT WHERE THE SCREEN DECIDES TO GO.THIS IN TURN CAN CAUSE ACCIDENTS NOT ONLY FOR MYSELF BUT OTHERS ON THE ROAD AS WELL. THERE IS NO WAY TO DISABLE THE TOUCH FEATURE IN THE SETTINGS ITSELF SO I CANT DISABLE THIS FUNCTION IF I WANTED TO WITHOUT TAKEN APART THE DASH AND VOIDING MY WARRANTY. THIS HAPPENS WHEN STATIONARY, IN MOTION, IN THE CITY AND ON THE HIGHWAY. THIS ISSUE HAPPENS OFF AND ON THROUGH THE WEEK.