2014 Mazda MAZDA3

I WAS DRIVING DOWN THE FREEWAY IN THE SNOW/RAIN MIX WHEN I HEARD A LOUD BANG! I THOUGH I WAS HIT BY ANOTHER CAR BUT WHEN I LOOKED AROUND I NOTICED THE GLASS OF MY SUNROOF HAD SHATTERED AND SOME GLASS FELL ON ME. UPON FURTHER INVESTIGATION, THE SUNROOF HAD ACTUALLY BLEW OUT AND UPWARDS FROM THE INSIDE OUT. I CONTACTED THE DEALERSHIP WHO THEN SUBMITTED A CLAIM TO MAZDA. ALTHOUGH THEY ARE AWARE OF LATENT DEFECTS IN SUNROOFS, THEY REFUSE TO REPAIR/REPLACE MINE. IT'S COLD AND RAINING HERE AND I HAVE PART OF MY CAR ROOF MISSING DUE TO A MANUFACTURERS DEFECT THAT I KEEP READING ABOUT ALL OVER THE INTERNET. THIS IS DANGEROUS TO HAVE HAPPEN AND THESE SUNROOFS SHOULD BE REPLACED. I COULD HAVE BEEN KILLED DRIVING DOWN THE FREEWAY THINKING I WAS EITHER HIT OR SHOT AT! I HAVE IMAGES UPON REQUEST AS THEY ARE NOT LOADED ON THIS COMPUTER.

TL* THE CONTACT OWNS A 2014 MAZDA MAZDA3. THE CONTACT STATED THAT THE REAR BRAKES SEIZED WHILE DRIVING DOWN A HILL. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR BRAKES EMITTED EXTREME HEAT. THE VEHICLE WAS TAKEN TO AN INSPECTION STATION WHERE IT WAS DETERMINED THAT THE REAR BRAKES WERE WORN AND NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. *TT *TR

TL* THE CONTACT OWNS A 2014 MAZDA 3. WHILE DRIVING VARIOUS SPEEDS, THE EMERGENCY BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WYOMING VALLEY PORSCHE, AUDI, MAZDA, VOLKSWAGEN AND KIA (126 NARROWS RD LARKSVILLE, PA 18651 (570) 288-7411), BUT NO FAILURE WAS FOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER WAS STICKING TO THE BRAKE ROTOR, AND THE CALIPER AND HOUSING NEEDED REPLACEMENT DUE TO EXCESSIVE RUSTING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT NOTIFIED THE MANUFACTURER OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,00.

ON OR ABOUT AUGUST 18TH, I WAS DRIVING THROUGH SLOW-DOWN TRAFFIC PASSING THE SCENE OF A MULTI-CAR ACCIDENT ON HIGHWAY 101 IN SAN MATEO COUNTY, CA AT 35-40 MPH. WITHOUT WARNING, THE MOONROOF GLASS EXPLODED. (IT WAS CLOSED AT THE TIME.) THERE WAS NO LOUD NOISE PRECEDING THE EVENT, AND NO SIGN OF ANY FOREIGN OBJECT STRIKING THE CAR, NOR AMONG THE DEBRIS. A WEEK LATER, I HAD THE GLASS REPLACED AT PUTNAM MAZDA IN BURLINGAME, CA. I PAID FOR THE REPAIR OUT OF POCKET (US$790.61). BUT IN TALKING TO THE SERVICE REP, HE CONFIRMED THAT NO OUTWARD CAUSE FOR THE FAILURE WAS APPARENT. ALL GASKETS AND SEALS WERE INTACT AND INSTALLED CORRECTLY, ALL MOUNTING POINTS WERE WITHIN TOLERANCES, AND THE SUNROOF OPERATED NORMALLY. THE ONLY SIGN OF AN ISSUE WAS THE ACTUAL BROKEN GLASS. AT THIS TIME I WAS TOLD I WAS THE THIRD MAZDA3 OWNER THAT WEEK TO COME IN FOR A MOONROOF REPAIR (THE SECOND ONE THAT VERY DAY). THIS POINTS MORE TO A LATENT DEFECT IN THE MATERIAL/PART, RATHER THAN A FORCE MAJEURE SITUATION. AND SEEING AS THE CAR WAS REPAIRED AT A MAZDA DEALERSHIP WITH MAZDA-APPROVED PARTS, THAT LEAVES ME CONCERNED THAT THIS EXACT SAME FAILURE MIGHT HAPPEN AGAIN IN THE FUTURE. I REACHED OUT TO MAZDA USA, AND MY REQUEST TO HAVE MY EXPENSES REIMBURSED WAS DENIED BECAUSE WITHOUT "INSPECTION OR DIAGNOSIS FROM THE DEALER WE WOULD NOT BE ABLE TO REVIEW FOR REIMBURSEMENT". IT SHOULD BE NOTED THAT THE MAZDA DEALERSHIP THAT PERFORMED THE REPAIR RECOMMENDED THAT I SEEK OUT A GOODWILL REIMBURSEMENT FROM MAZDA USA.

ON NUMEROUS OCCASIONS WHEN I ATTEMPT TO ACCELERATE, THE VEHICLE DOES NOT MOVE FORWARD AND FEELS LIKE IT MIGHT BE JAMMED. THE CAR WILL THEN PROPEL INTO GEAR CAUSING MY VEHICLE TO SKID OUT. THE PROBLEM IS INTERMITTENT. IT APPEARS TO BE HAPPENING THE WORST WHEN MAKING RIGHT HAND TURNS. THIS HAS RESULTED IN ONE ACCIDENT, AND TWO NEAR FATAL ACCIDENTS.

TL* THE CONTACT OWNS A 2014 MAZDA 3. WHILE OPERATING THE VEHICLE, A RUBBING SOUND WAS HEARD COMING FROM THE REAR BRAKES. THE CONTACT INDICATED THAT THE RUBBING SOUND BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MALL OF GEORGIA MAZDA LOCATED IN BUFORD, GA) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE BRAKE CALIPER WAS DAMAGED DUE TO EXPOSURE TO WATER AND HAD MADE CONTACT WITH THE BRAKE ROTOR. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V393000 (SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2014 MAZDA 3. THE CONTACT STATED THAT THE VEHICLE EXHIBITED ABNORMAL GRINDING NOISES FROM THE REAR BRAKES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COOLEY MOTOR (401 NORTH N GREENBUSH RD, RENSSELAER, NY) WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE CALIPER MOUNTING SUPPORT WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE DID NOT QUALIFY UNDER MAZDA TSB 04-001-16 DUE TO IT NOT FALLING UNDER THE 36 MONTH WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.