NHTSA owner reports · September 18, 2026 snapshot.
Visibility/wiper complaints
100 reportsClear category filter65,000 miles · Aug 31, 2015
Exterior LightingVisibility/wiper
STARTED TO NOTICE STICKY RESIDUE ON THE INSIDE OF THE WINDSHIELD. HARD TO CLEAN OFF MAKING FOR A VISIBILITY ISSUE. DAYS LATER AFTER THE VEHICLE HAD BEEN PARKED NOTICED THE DASHBOARD WAS VERY STICKY AND APPEARS TO BE MELTING. AFTER SOME INVESTIGATION ONLINE REALIZE THIS IS AN GOING ISSUE WITH THESE CARS AND OTHERS. I.E. TOYOTA/LE…
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STARTED TO NOTICE STICKY RESIDUE ON THE INSIDE OF THE WINDSHIELD. HARD TO CLEAN OFF MAKING FOR A VISIBILITY ISSUE. DAYS LATER AFTER THE VEHICLE HAD BEEN PARKED NOTICED THE DASHBOARD WAS VERY STICKY AND APPEARS TO BE MELTING. AFTER SOME INVESTIGATION ONLINE REALIZE THIS IS AN GOING ISSUE WITH THESE CARS AND OTHERS. I.E. TOYOTA/LEXUS .
NHTSA ODI #10760422
60,125 miles · Aug 31, 2015
Unknown Or OtherVisibility/wiper
OVER TIME THE DASHBOARD HAS GONE FROM A MATT BLACK RUBBER MATERIAL TO A VERY SHINY, STICKY, MELTING SURFACE, WHICH IS QUITE VISIBLE WHEN LOOKING FORWARD THROUGH THE WINDSHIELD. IT ADVERSELY EFFECTS THE VISIBILITY, ESPECIALLY WHEN DRIVING INTO THE SUN.
NHTSA ODI #10760232
94,000 miles · Aug 12, 2015
Unknown Or OtherVisibility/wiper
I PURCHASED A 2010 MAZDA 3 IN 2009. THIS YEAR (2015), AROUND APRIL/MAY, BEFORE THE SUMMER HEAT EVEN GOT BAD, I NOTICED THE DASHBOARD WAS STICKY. SINCE THEN, IT HAS PRETTY MUCH COMPLETELY MELTED. THE DASHBOARD IS EXTREMELY STICKY AND SOFT WHEN YOU TOUCH IT, ALMOST HAS A PUTTY CONSISTENCY, BUT THAT IS NOT THE MAIN ISSUE. THE SAFET…
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I PURCHASED A 2010 MAZDA 3 IN 2009. THIS YEAR (2015), AROUND APRIL/MAY, BEFORE THE SUMMER HEAT EVEN GOT BAD, I NOTICED THE DASHBOARD WAS STICKY. SINCE THEN, IT HAS PRETTY MUCH COMPLETELY MELTED. THE DASHBOARD IS EXTREMELY STICKY AND SOFT WHEN YOU TOUCH IT, ALMOST HAS A PUTTY CONSISTENCY, BUT THAT IS NOT THE MAIN ISSUE. THE SAFETY ISSUE IS MY MAIN CONCERN. THERE IS A HORRIBLE GLARE THE SHINE FROM THE DASHBOARD CREATES ON THE FRONT WINDSHIELD. IT IS ALMOST IMPOSSIBLE TO SEE OUT OF THE FRONT WINDSHIELD WHEN THE SUN IS OUT BECAUSE OF THIS GLARE. A DASHBOARD COVER IS NOT AN OPTION BECAUSE OF HOW STICKY THE DASHBOARD IS; A COVER WILL DEFINITELY GET STUCK TO THE DASH AND DESTROY IT. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE HUNDREDS OF CLAIMS FOR MELTING DASHBOARDS FOR MODELS BETWEEN 2009 AND 2011. THIS IS SUCH A SERIOUS SAFETY HAZARD, IT IS DIFFICULT TO UNDERSTAND WHY THE MANUFACTURER HAS NOT BEEN FORCED TO RECALL THESE FAULTY PARTS.
NHTSA ODI #10748187
Mileage unknown · Aug 12, 2015
Unknown Or OtherVisibility/wiper
THE DASHBOARD ON MY 2010 MAZDA 3 HAS BECOME STICKY, THERE IS A SLIGHT SHINE TO IT WHICH GLARES OFF THE WINDSHIELD. I HAVE CONTACTED THE DEALERSHIP AND AM TAKING IT IN TOMORROW TO SEE ABOUT REPAIR/REPLACEMENT. I USE A SUNSHADE THOUGH I DO NOT HAVE A DASHBOARD COVER. THE AFFECTED AREA IS CLEARLY WHERE THE DASH GETS THE HOTTEST.
NHTSA ODI #10748126
Mileage unknown · Aug 2, 2015
Unknown Or OtherVisibility/wiper
THE DASHBOARD ON MY 2010 MAZDA 3 STARTED MELTING ABOUT TWO YEARS AGO BECOMING MORE STICKY AND REFLECTIVE OVER TIME TO POINT WHERE IT HAS A PLASTIC, CHEMICAL SMELL EMITTING FROM IT. MOREOVER, IT HAS BECOME ALMOST IMPOSSIBLE TO SEE OUT OF THE DRIVER SIDE WINDOW DUE TO THE SEVERE REFLECTION. THIS HAS PROGRESSIVELY WORSENED OVER TH…
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THE DASHBOARD ON MY 2010 MAZDA 3 STARTED MELTING ABOUT TWO YEARS AGO BECOMING MORE STICKY AND REFLECTIVE OVER TIME TO POINT WHERE IT HAS A PLASTIC, CHEMICAL SMELL EMITTING FROM IT. MOREOVER, IT HAS BECOME ALMOST IMPOSSIBLE TO SEE OUT OF THE DRIVER SIDE WINDOW DUE TO THE SEVERE REFLECTION. THIS HAS PROGRESSIVELY WORSENED OVER THE PAST YEAR. I AM IN DISBELIEF THAT THE MANUFACTURER WOULD USE MATERIAL FOR A DASHBOARD THAT MELTS AND EMITS CHEMICALS. CLEARLY, MAZDA CHOSE TO USE INFERIOR MATERIALS FOR THE DASHBOARD. CONSIDERING THE PLETHORA OF COMPLAINTS AND STATEMENTS REGARDING THE SAFETY ISSUE OF LIMITED VISIBILITY DUE TO REFLECTION, IT IS VASTLY IRRESPONSIBLE THAT MAZDA HAS NOT ISSUED A RECALL TO CORRECT THIS PROBLEM. VEHICLE OWNERS SHOULD NOT BE LEFT TO SEEKING CLASS ACTION LAW SUITS TO MAKE MAZDA CORRECT THEIR MISTAKE.
NHTSA ODI #10745623
Mileage unknown · Jul 27, 2015
Unknown Or OtherVisibility/wiper
THE PLASTIC DASHBOARD PANEL HAS MELTED AND NOW HAS A STICKY TEXTURE. IT IS ALSO HIGHLY REFLECTIVE, CAUSING DANGEROUS GLARE ON THE WINDSHIELD WHEN DRIVING.
NHTSA ODI #10743774
120,000 miles · Jul 21, 2015
Unknown Or OtherVisibility/wiper
THE DASH BOARD IS MELTING WHICH IS CAUSING A REFLECTION INTO THE WINDSHIELD MAKING IT DIFFICULT TO SEE WHILE DRIVING.
NHTSA ODI #10735386
90,522 miles · Jul 19, 2015
StructureVisibility/wiper
DASHBOARD IS MELTING CREATING HORRIBLE GLARE IN LINE OF VISION OCCLUDING ONCOMING CARS. I HAVE PICTURES OF HOW TERRIBLE THE GLARE OF THE DASHBOARD REFLECTION IS CREATING WHILE DRIVING. I FEEL LIKE THIS IS A SAFETY HAZARD AND SOMEONE WILL FAIL TO SEE AN ONCOMING CAR OR CHILD CROSSING THE STREET DUE TO THIS DEFECT. *TR
NHTSA ODI #10735026
Mileage unknown · Jul 15, 2015
StructureVisibility/wiper
DASHBOARD IS MELTING CREATING HORRIBLE GLARE IN LINE OF VISION OCCLUDING ONCOMING CARS. SPOKE TO MAZDA HQ WITH NO HELP SIMPLY STATING THAT THEY HAD HEARD OF THIS HAPPENING TO OTHER CARS OF THE SAME MAKE AND YEAR BUT SINCE IT ISN'T CAUSING A "SAFETY HAZARD" THEY WILL NOT COVER IT UNDER WARRANTY OR RECALL IT. I HAVE PICTURES OF HO…
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DASHBOARD IS MELTING CREATING HORRIBLE GLARE IN LINE OF VISION OCCLUDING ONCOMING CARS. SPOKE TO MAZDA HQ WITH NO HELP SIMPLY STATING THAT THEY HAD HEARD OF THIS HAPPENING TO OTHER CARS OF THE SAME MAKE AND YEAR BUT SINCE IT ISN'T CAUSING A "SAFETY HAZARD" THEY WILL NOT COVER IT UNDER WARRANTY OR RECALL IT. I HAVE PICTURES OF HOW TERRIBLE THE GLARE OF THE DASHBOARD REFLECTION IS CREATING WHILE DRIVING. I FEEL LIKE THIS IS A SAFETY HAZARD AND SOMEONE WILL FAIL TO SEE AN ONCOMING CAR OR CHILD CROSSING THE STREET DUE TO THIS DEFECT. FEEL FREE TO CONTACT ME. THANK YOU FOR YOUR CONSIDERATION! *TR
NHTSA ODI #10734406
30,000 miles · Jun 21, 2015
Unknown Or OtherVisibility/wiper
DASH HAS GLARE FROM ON THE TOP THAT CAUSES SAFETY ISSUES. DASH HAS AREAS THAT ARE MELTING AND CAUSE GLARE FROM THE SUN THAT PREVENTS SAFE DRIVING. MAZDA NEEDS TO REPLACE DASH JUST LIKE TOYOTA IS DOING ON EVEN OLDER CARS. MAZDA CHOOSE INFERIORS PARTS AND NOT OWNERS HAVE A SAFETY ISSUE; MAZDA STEP-UP AND REPLACE THE DASH ON MAZ…
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DASH HAS GLARE FROM ON THE TOP THAT CAUSES SAFETY ISSUES. DASH HAS AREAS THAT ARE MELTING AND CAUSE GLARE FROM THE SUN THAT PREVENTS SAFE DRIVING. MAZDA NEEDS TO REPLACE DASH JUST LIKE TOYOTA IS DOING ON EVEN OLDER CARS. MAZDA CHOOSE INFERIORS PARTS AND NOT OWNERS HAVE A SAFETY ISSUE; MAZDA STEP-UP AND REPLACE THE DASH ON MAZDA 3.
NHTSA ODI #10726431
Official recalls
3Feb 9, 2017
Mazda North American Operations (Mazda) is recalling certain 2011 Mazda2 and 2010-2011 Mazda3 and Mazdaspeed3 vehicles equipped with a manual seat lifter. In the affected vehicles, the seat height adjustment lifter links may break or detach from the seat frame and the seat angle may incline causing the driver to not be able to maintain an appropriate driving position.
Consequence & remedy
Consequence: If the driver cannot maintain an appropriate driving position, there is an increased risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the seat lifter links and install a reinforcement bracket to the lifter links, or replace the entire seat adjuster unit, free of charge. The recall began April 7, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 0917B.
Sep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Consequence & remedy
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Apr 16, 2009
MAZDA IS RECALLING 25,400 MY 2010 MAZDA3 VEHICLES. A CLEARANCE BETWEEN THE ENGINE HARNESS AND THE HOUSING OF STARTER MOTOR MAY BE INSUFFICIENT. DUE TO THIS, THE COVERING OF THE HARNESS MAY BE DAMAGED THROUGH VIBRATION DURING OPERATION POSSIBLY CAUSING A SHORT-CIRCUIT BETWEEN CERTAIN HARNESS WIRES AND THE STARTER HOUSING. A SHORT-CIRCUIT CAN RESULT IN ENGINE CONTROL MALFUNCTION AND/OR POOR SHIFT QUALITY.
Consequence & remedy
Consequence: THE MAIN FUSE MAY BLOW OUT CAUSING THE ENGINE TO STALL AND INABILITY OF RESTART, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL HAVE THE ENGINE HARNESS INSPECT AND ADD A PROTECTOR CLIP ON THE AFFECTED SECTION OF THE HARNESS. IF NECESSARY, THE HARNESS WILL BE REPAIRED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON MAY 6, 2009. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.