2006 Mazda MAZDA3

MAZDA CONTINUES TO IGNORE MY COMPLAINT AND ADMITS MY CAR IS A SAFETY ISSUE. THEY WILL NOT REPLACE MY MAT AFTER THE BRACKET BROKE OFF DUE TO A WARRANTY ISSUE. THEY FIXED THE BRACKET BUT DID NOT FIX THE MAT. EVER SINCE THEN, IT GETS CRUMPLED AND STICKS TO THE BREAK AND PEDAL. ITS GETTING WORSE OVER TIME. LAST NIGHT I WAS WITH MY WIFE AT A DRIVE THROUGH. ALL OF THE SUDDEN THE CAR ACCELERATED. I IMMEDIATELY PULLED THE PARKING BRAKE, THREW IT IN PARK, AND TURNED OFF THE CAR. WE ALMOST HIT THE CAR IN FRONT OF US. I THEN TRIED TO FIGURE OUT WHAT HAPPENED. WHAT HAPPENED IS THE MAT GOT STUCK AND WHEN MY WIFE PUSHED THE BRAKE, SHE TAPPED THE GAS. I HAVE TOLD MAZDA ABOUT THIS FOR YEARS, THEY DENIED MY REQUEST TO FIX THE ISSUE, NOW THEY JUST IGNORE ME. NEXT TIME THIS HAPPENS IT COULD HAVE A WORSE ENDING. JUST BECAUSE THEY RATHER SAVE MONEY THEN FIX THE ISSUE FOR A LOYAL CUSTOMER. THEY ATTEMPTED TO FIX THE ISSUE PREVIOUSLY BUT FAILED. NOW THEY WONT EVEN RETURN MY CALLS AND IGNORE ME. THE DEALER EVEN TRIED BUT WAS DENIED THE WARRANTY. THE FACT REMAINS, MAZDA ADMITS MY CAR IS A SAFETY HAZARD AND TOLD ME THEY WONT FIX IT, FOR AN ISSUE THAT HAPPENED UNDER WARRANTY AND NOTHING TO DO WITH ME. THEY ATTEMPTED TO ADDRESS THE ISSUE BUT FAILED, IN FACT, I COULD ARGUE IT MADE THE ISSUE WORSE BECAUSE OF THE WAY THE DEALER TRIED TO FIX THE MAT THEY BENT IT EVEN MORE, AND NOW JUST IGNORE ME WHEN I ASK THEM TO ADDRESS THE ISSUE AGAIN. *TR

THE MAT BRACKET CAME LOOSE WHILE DRIVING IN 2008. THE MAT CRUMBLED UP IN THE MIDDLE. IT COULD HAVE GOTTEN STUCK UNDER THE GAS PEDAL OR BREAK PEDAL. MAZDA AGREED TO FIX THE BRACKET. HOWEVER, THEY DID NOT REPLACE THE MAT. TO THIS DAY THE MAT STILL CRUMBLES. I ASKED MAZDA TO REPLACE THE MAT, BUT THEY SAID ITS NORMAL WEAR AND TEAR. THEY AGREED IT WAS A SAFETY ISSUE AND SAID I SHOULD REPLACE IT IMMEDIATELY. THEY WILL NOT REPLACE THIS UNDER WARRANTY AND INSIST ITS MY FAULT THAT THE MAT WOULD CRUMBLE. *TR