2006 Mazda MAZDA3

2006 MAZDA 3 WAS LEAVING A DRIVEWAY AND GOT STUCK IN THE SNOW. THE CAR WAS ABLE TO GET UNSTUCK AND PROCEEDED DOWN THE STREET. THE CAR STOPPED IN BACK OF ANOTHER CAR THAT WAS STOPPED, AND BRIEFLY GOT STUCK AGAIN. THE CAR STARTED GOING AGAIN, AND SMOKE WAS SEEN COMING OUT FROM UNDER THE HOOD. WHEN THE HOOD WAS OPENED THERE WERE FLAMES, AND THE ENTIRE ENGINE DEPARTMENT ENDED UP GOING UP IN FLAMES. THE CAR IS A TOTAL LOSS. THE CAR ENDED UP (LATER IN JANUARY 2009) AT THE LOCAL MAZDA DEALER, AND ALL THEY CAN SAY IS THEY DON'T KNOW WHY THE CAR CAUGHT ON FIRE. THE CAR IS ALL STOCK. I'M CONCERNED THAT THE CAR CAUGHT ON FIRE, AS IT IS A 2006 MODEL. THIS DOESN'T MAKE A WHOLE LOT OF SENSE TO ME. ALSO, I AM MOST CONCERNED THAT THIS MAY BE A SAFETY PROBLEM, AND I BELIEVE MAZDA SHOULD LOOK INTO THE INCIDENT A LITTLE MORE. OVERHEATING, POSSIBLY, BUT NOT AN OUT AND OUT FIRE THAT BURNED AND MELTED ALMOST THE ENTIRE ENGINE COMPARTMENT. THIS IS BRIEF SYNOPSIS OF WHAT HAPPENED AND WHERE WE ARE AT NOW. *TR

TL*THE CONTACT OWNS A 2006 MAZDA 3. AT 5,000 MILES, THE ENGINE FAILED BECAUSE THE FACTORY FAILED TO PLACE OIL IN THE ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT NEED AN OIL CHANGE UNTIL APPROXIMATELY 5,000 MILES. THE MANUFACTURER REPLACED THE ENGINE UNDER THE WARRANTY. HOWEVER, WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE FAILED AGAIN AND THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WOULD NOT REPLACE THE ENGINE AGAIN UNDER WARRANTY; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE $7,500 REPAIR COST. THE CURRENT MILEAGE WAS APPROXIMATELY 43,600 AND FAILURE MILEAGE WAS APPROXIMATELY 5,000.

I BOUGHT THE CAR NEW FROM TRACY MAZDA IN JUNE OF 2006. IN APRIL OF 2008 I STARTED HEARING A SLIGHT TICKING NOISE COMING FROM THE ENGINE. THIS WAS SHORTLY AFTER THE LAST OIL CHANGE WHICH WAS DONE BY SPEEDEE OIL CHANGERS. THE MILEAGE WAS 25,675, 4/18/08, WHEN SPEEDEE CHANGED THE OIL AND IT WAS 26,402, 4/25/08,WHEN I TOOK THE CAR INTO TRACY MAZDA SO THEY COULD CHECK ON THE TICKING NOISE. THE SERVICE DEPARTMENT FINALLY GOT BACK TO ME SEVERAL DAYS LATER AND SAID IT SOUNDS LIKE A ROD KNOCK FROM CYL #1. THEY ASKED FOR THE MAINTENANCE RECORDS WHICH I THEN PROVIDED, EXCEPT FOR ONE OIL CHANGE WHICH I HAD PERFORMED MYSELF ( MINUS THE FILTER WHICH REQUIRED A SPECIAL TOOL). ON 5/13/08 TRACY MAZDA'S SERVICE DEPARTMENT CALLED AND INFORMED ME THEY WOULD NOT FIX THE VEHICLE UNDER THE WARRANTY. IT WAS GOING TO COST ME APPROXIMATELY $6,000.00 TO FIX A CAR THAT DIDN'T EVEN HAVE 30,000 MILES ON IT. I DECLINED TO HAVE THEM FIX IT RIGHT THEN AND WENT AND GOT THE CAR. I HAD THE FIRST TWO OIL CHANGES PERFORMED AT TRACY MAZDA'S SERVICE DEPARTMENT. THE NEXT WAS PERFORMED BY SPEEDEE OIL CHANGERS. AFTER THAT I CHANGED THE OIL MYSELF. THE FIFTH OIL CHANGE WAS ON 4/18/08, WHEN I TOOK IT BACK TO SPEED. THE MILEAGE BETWEEN THE TWO SPEED CHANGES WAS 14,458. I PERFORMED ONE OIL CHANGE BETWEEN THE TWO DOCUMENTED WHICH WOULD MAKE IT APPROXIMATELY 7,200 MILES BETWEEN THE TWO. THIS IS A LITTLE MORE THAN WHAT IS SUGGESTED BETWEEN OIL CHANGES BUT NOT ENOUGH TO WARRANT MAZDA DECLINING WARRANTY REPAIR. I PLAN ON TAKING THIS UP WITH MAZDA'S UPPER MANAGEMENT IN HOPES THEY MIGHT MAKE THIS RIGHT. *TR

I AM WRITING IN REGARDS TO MY MAZDA3 THAT I HAVE TAKEN TO YOUR CERTIFIED MAZDA REPAIR CENTER 5 (FIVE) TIMES WITH NO SUCCESS OF REPAIR. THE FAILURE OF A SUCCESSFUL REPAIR SUBSTANTIALLY IMPAIRS THE SAFETY AND VALUE OF MY VEHICLE. I WOULD LIKE TO GET THIS SITUATION RESOLVED AT ONCE SO THAT I CAN GO ON WITH MY LIFE WITHOUT THE WORRY OF PAYING FOR A LEMON CAR AND STOP HAVING TO DRIVE AROUND IN A RENTAL CAR THAT IS LESS FUEL EFFICIENT AND LESS COMFORTABLE THAN MY CAR. THERE ARE THREE MAJOR REASONS I REQUESTED SERVICE FOR MY CAR: 1. THE SERVICE ENGINE LIGHT HAS BEEN COMING ON RANDOMLY. 2. ON ONE OCCASION THE VEHICLE HAS STALLED ON AN ONCOMING RAMP OF RT. 202 TRAVELING AT APPROXIMATELY 35 MILES PER HOUR. I COULD HARDLY PULL THE CAR OVER BECAUSE THE STEERING WHEEL WAS TOO HEAVY TO OPERATE. FORTUNATELY THERE WAS NO TRAFFIC ACCIDENT. 3. ANOTHER MAJOR REASON FOR MY SAFETY WORRIES IS THAT THE SIDE AIRBAG OFF LIGHT STARTED TO COME ON CONSTANTLY. AFTER AN EXPERT VISIT, I WAS TOLD THAT I WILL BE GETTING A NEW CAR. 2 WEEKS AFTER THAT THE PAPERWORK PROCESSES WAS COMPLETED A NEW CAR WAS READY FOR ME TO PICK UP, SO I WENT TO THE DEALERSHIP TO PICK UP MY CAR ONLY TO FIND OUT THAT I HAD TO PAY $2,300 IN ORDER TO TAKE THE NEW CAR. THEN THE NEXT DAY I WAS TOLD BY YOU ON THE PHONE THAT THE DEAL WAS CANCELLED BY MAZDA BECAUSE I DIDN'T WANT TO PAY FOR THIS UNFAIR RESOLUTION. THEN THE OWNER OF THE DEALERSHIP PERSONALLY EXPLAINED TO ME THAT THEY NEEDED TO PURCHASE MY CAR, SELL IT TO ANOTHER CONSUMER AND THEN SELL ME A NEW CAR. THERE ARE TWO THINGS UNETHICAL ABOUT THIS: 1. YOU CANNOT SELL A CAR WITH SAFETY DEFECTS TO ANOTHER CONSUMER. 2. YOU CANNOT LEAVE ME WITH NO OPTION BUT TO TRADE IN MY CAR AND PURCHASE A NEW CAR WHEN THIS CAR IS A LEMON. BASED ON THE PENNSYLVANIA ATTORNEY GENERAL DESCRIPTION MY CAR IS A LEMON CAR. I FEEL THAT I HAVE DONE ALL THAT IS HUMANLY POSSIBLE IN THIS MATTER AND HAVE YET TO SEE ANY RESULTS. *JB

IN THE MONTH OF MARCH, I STARTED TO NOTICE THAT IN THE FIRST MORNING THE CAR WOULD HESITATE TO START. CONTACTED MY LOCAL MAZDA DEALER IN RENO AND NOTIFIED THEM OF THE PROBLEM. THEIR RESPONSE WAS THAT THE PROBLEM HAD TO DO WITH NEVADA GAS. ON JUNE 17TH, WHILE VISITING LAS VEGAS, THE CARS ENGINE STALLED WHILE IN GEAR ON THE FREEWAY, IT TOOK TWO ATTEMPTS TO RESTART THE CAR. I RETURNED TO RENO, AND CONTACTED AN ATTORNEY AND FOUND THAT THERE WERE THREE MAJOR COMPONETS, THAT WERE ALL LINKED TO THE FUEL SYSTEM OF THE CAR. I CONTACTED THE MAZDA DEALERSHIP AND STILL HAVE NO ANSWERS OR SOLUTIONS. *JB