2004 Mazda MAZDA3

THERE IS BRAKE NOISE IN MY 2004 MODEL YEAR MAZDA 3. I HAVE JUST BOUGHT MY CAR 3 DAYS AGO. I NOTICED THE NOISE IN THE FIRST DAY, I CALLED THE DEALER AND I WAS TOLD THAT IT IS NORMAL BECAUSE THE CAR IS NEW AND IT WILL DISAPPEAR IN A FEW DAYS. BUT IT IS NOT DISAPPEARING ON THE CONTRARY IT IS NOW MORE NOTICEABLE. IT DOES NOT MATTER WHETHER THE BRAKES ARE COLD OR HOT. IT ALWAYS MAKES THAT NOISE. VIN NUMBER OF MY CAR IS: [XXX] THANKS, [XXX]. *AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AFTER 200 MILES I NOTICED AN EXCESSIVE AMOUNT OF BRAKE DUST ACCUMULATING ON THE REAR WHEELS. THE REAR BRAKE ROTOR SURFACES ARE WORN EXTREMELY UNEVEN WITH MULTIPLE GROOVES. THIS TYPE AND AMOUNT OF WEAR IS WHAT I WOULD EXPECT AFTER 10,000 MILES NOT 200. THE FRONT BRAKE ROTORS ARE HARDLY WORN AT ALL AND STILL EXHIBIT THE ORIGINAL MACHINED SURFACE. I FOUND THAT MAZDA HAS A NEW BRAKE PAD FOR THE REAR BRAKES (P/N: BPYK-26-48Z) BUT NO TECHNICAL SERVICE BULLETIN HAS BEEN ISSUED.

1)4 DAYS AFTER BUYING THE CAR MY FRONT BRAKE ROTORS HAD 3 LARGE (1M WIDE MORE THAN .5MM DEEP) GROOVES AND THE REAR BRAKE ROTORS WERE STARTING TO DEVELOP THE SAME PROBLEM. THE PADS MUST HAVE SOME TYPE OF HARD METALIC PIECES IN THEM THAT GRADUALLY DESTROYS THE BRAKE ROTORS. 2)IT'S ONLY A MATTER OF TIME BEFORE THE PADS WEAR THE ROTORS TO AN UNSAVE LIMIT. SO, I RETURNED TO MY MAZDA DEALER FOR SERVICE. JIM ELLIS MAZDA OF MARIETTA 3)THE SERVICE STAFF THERE WAS HORRIBLE AND IN THE END DID NOTHING TO FIX THE CAUSE OF THE GROOVES. THE SHAVED AN UNSPECIFIED AMOUNT OF MATERIAL OFF MY FRONT ROTORS AND INSISTED THAT IT WAS WITHIN "SPEC". THE VEHICLE WAS ONLY 3 WEEKS OLD BUT NOW MY FRONT ROTORS ARE ALMOST OUT OF USEABLE ROTOR WIDTH. THEY DID NOT REPLACE THE BREAK PADS DESPITE THEIR OBVIOUS LINK TO THE PROBLEM. MY BACK PADS AND ROTORS WERE NOT CHANGED AT ALL! WHEN MY BRAKE SYSTEM GOES OUT DUE TO THEIR FAULTY PARTS THERE WILL BE HUMAN COSTS AND THAT'S WHY I'M FILING THIS COMPLAINT.*AK