Hybrid battery recall was replaced and failed a month later for a second time burning other systems and causing a compete failure in the car. It failed in a deserted portion of [XXX] while traveling from [XXX] to [XXX] for important business. This left me stranded in the middle of the [XXX] desert late at night in a dangerou…
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Hybrid battery recall was replaced and failed a month later for a second time burning other systems and causing a compete failure in the car. It failed in a deserted portion of [XXX] while traveling from [XXX] to [XXX] for important business. This left me stranded in the middle of the [XXX] desert late at night in a dangerous area. It failed on the highway loosing complete power with multiple failures reported on dashboard. I was left stranded in the middle of nowhere with no nearby services or immediate assistance and was forced to remain in the vehicle overnight in unsafe conditions. The vehicle required towing, and I was later informed the issue was again the hybrid battery the same component that had already been replaced under recall less than one month prior. This repeated failure creates a serious safety concern because the vehicle can unexpectedly lose power and leave occupants stranded without warning, even in remote or unsafe locations. In addition it lost power on the highway and that posses a significant safety concern. The vehicle is unreliable given its age and repeated failures, and I am requesting investigation into a potential safety defect involving the hybrid battery system and sudden loss of propulsion/power and damages to other parts. I had 8 different warnings on my dashboard before the car completely died and I couldn’t even open or close windows or lock and unlock doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11737974
Mileage unknown · Apr 7, 2026
Forward Collision AvoidanceLane Departure
There is an intermittent issue where the dashboard will indicate that the rear side radar is obscured and turn off all the safety features of the car. This happens typically on a clear day when there should be no issues. Turning off the car resets this. Its unsettling because as there are quite a few blind spots in this vehic…
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There is an intermittent issue where the dashboard will indicate that the rear side radar is obscured and turn off all the safety features of the car. This happens typically on a clear day when there should be no issues. Turning off the car resets this. Its unsettling because as there are quite a few blind spots in this vehicle you are dependent on the blind spot warning, especially in heavy traffic. Reported it to dealer but they indicated since its intermittent there isn't much they can do. Ridiculous for a new $45k vehicle
NHTSA ODI #11729657
Mileage unknown · Mar 16, 2026
Forward Collision AvoidanceUnknown Or OtherCrash
On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a cemented planter border, and coming to…
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On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a cemented planter border, and coming to rest in the adjacent parking stall. Fortunately, the other vehicle was unoccupied, and both my passenger and I were uninjured. Local law enforcement was contacted; however, they indicated the policy officers will not be sent to the seen to file a report as there were no injuries. They did assist in identifying the owner of the other vehicle. I have initiated a claim with my insurance carrier, American National Property and Casualty Co (Claim #10401408), and have opened a case with Mazda Corporate (Case #00428640). Mazda has indicated that they require a report from my insurance provider to proceed with a technical investigation. Please advise what other steps I need to take.
NHTSA ODI #11724641
Mileage unknown · Nov 10, 2025
Forward Collision AvoidanceService BrakesUnknown Or Other
I was stopped by a railroad crossing and when I started driving, my automatic emergency braking activated and jerked to a stop. This happened two consecutive days in a row. Gratefully no one was behind me, or they would have rear ended my vehicle.
NHTSA ODI #11698538
Mileage unknown · Sep 21, 2025
Forward Collision AvoidanceService Brakes
The car automatically brakes at lower speeds. This happens about 3x week and typically on a specific freeway entrances but in other locations as well. I believe this is a known phantom braking issue but for some reason my car is not included in the recall.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence & remedy
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Additional source detail variants (2)
Electrical System:instrument Panel:fuel Gauge:fuel Level Float/sensor/sending Unit
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Electrical System:body Control Module:software
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 mild hybrid electric vehicles (MHEV). The fuel gauge in the instrument cluster may display an inaccurate fuel reading.
Consequence: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 24, 2025. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. The manufacturer's number for this recall is 78251. The information in your report suggests that Mazda may have been aware of this issue more than five business days before filing a report with NHTSA. Please be reminded that under Federal law, this agency is to be notified of all safety defect and/or noncompliance decisions within five business days. 49 CFR 573.6 Significant civil penalties can be assessed for this violation.
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence & remedy
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Additional source detail variants (2)
Structure:interior Panels:dashboard
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Electrical System:software
Mazda North American Operations (Mazda) is recalling certain 2024-2025 CX-90 and 2025 CX-70 vehicles equipped with a Dash Electrical Supply Unit (ESU). During vehicle startup, the defroster, seat belt warning, 360° view monitor functions, and the PHEV high-voltage battery cooling system may not function properly.
Consequence: An ESU that does not function properly, increases the risk of a crash.
Remedy: Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
RQ26002 · Momentary Increase In Steering Effort After Recall Remedy
Opened Jan 26, 2026 · No close date supplied
Status: open (inferred from source dates) · Steering; Steering:rack And Pinion
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion
The Office of Defects Investigation (ODI) has received 26 complaints and several Early Warning Reporting (EWR) Field Reports alleging intermittent and brief increases in steering effort (described as “sticky steering”) during the drive cycle in model year (MY) 2024 CX-90 vehicles manufactured by Mazda North American Operations (Mazda) subject to Recall 24V2022. In each complaint, the vehicle had the recall remedy completed prior to the reported incident. Recall 24V022 addresses a sudden and unexpected change of steering effort while driving caused by excessive worm gear friction force. After receiving the recall 24V022 remedy, consumers report sudden increases of steering effort while driving. Sudden and unexpected change of steering effort while driving may increase the risk of a crash. ODI is opening this Recall Query (RQ) to assess the adequacy of the remedy for Recall 24V022 and to identify the cause(s) of the conditions leading to the post-remedy reports. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
2025 Mazda CX-90 Problems, Complaints & Recalls | Skip That Year
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