2021 Mazda CX-9

1000 miles before first ever oil change was needed (according to window sticker provided by Mazda) the low engine oil light came on. The oil was low and needed to be toped off and brought directly to dealer for oil change. The same thing happened again 1300 miles before second oil change was required. It became obvious that the brand new vehicle was burning oil for some reason. The dealership tried to tell us that it was because the car was a turbo. We weren’t buying it and told them we wanted it looked at. After brining it into the dealer they mentioned that Mazda had a bulletin for a valve seal fix that might help it stop burning oil. So they admitted that yes it was burning oil. After googling the bulletin I realized that our vehicle is having the same problems that many others with 2021 Mazdas (certain production period) are having. There is currently no recall however there is proof that these problems are damaging our vehicle, putting my wife and children at risk every time they get in the car and Mazda is doing nothing about it. There is also proof that these gases from the burnt oil are damaging other engine systems further increasing the likelihood of an engine failure. Down the road. Chances are this damage is already done, despite this valve seal repair.

REAR PASSENGER HANDLE AND HOOK ABOVE SEAT IN ROOF SPLINTERED INTO SHARP PROJECTILES FLYING THROUGH CABIN WHEN AIR BAG DEPLOPYED I SHOWED THE SHARP PIECES TO MY INSURANCE ADJUSTER THE POWER OF THE RIGHT CURTAIN AIR BAG DEPLOYMENT BROKE THE HANDLE TO PIECES AND IF ANYONE HAD BEEN IN THE BACK SEAT THEY COULD HAVE HAD AN EYE PUT OUT OR BEEN EMPLAILED BY THE SHARP PIECES

I purchased this vehicle June 5 2021. The vehicle has approximately 9150 miles at this time. I changed the oil the first time at 3222 miles just because it was new and I wanted to have a starting point on oil changes. The car has an app you load on your cell phone for messages. The first time I received a massage that the engine was low of oil was around 6700 miles. I checked it and it was low with at the add oil mark with 3500 miles driven. I received a second message from the app stating the oil was low. Again, I checked the oil and it was to the add oil level with 9014 miles or only been driven 2300 miles. I have contacted Mazda and will take it to the dealership in a few days, but I am having to add and check the oil ever day or so. There seems to be an oil consumption issue with this engine.

On 4/30/2022 the rear door lift gate opened unexpectedly and hit the ceiling of a parking garage (The Summit at Las Calinas, Irving Texas) , the glass window shattered, glass fell in and outside the car. An unfamiliar beeping was heard before the accident, but the source could not be located prior to the impact with the ceiling. A lift gate ajar warning indicator light likely flashed on the dash but was not noticed. We surmised that the root cause was likely due to unintentional pressing of the rear lift gate key fob button (driver had put key fob in pants pocket). This unintentional and unexpected opening of the lift gate has happened on at least 4 prior occasions when the key fob lift gate button has been unintentional pressed. One time resulting in being hit in the head with the lift gate! Potential Risks: 1) People near the rear of the car can be struck when the lift gate unexpectedly opens, 2) Young children who are sitting in the third seat are exposed, 3) Trunk contents can spill out if not secured, 4) Valuables are exposed if lift gate opens while parked unbeknownst to the driver, 5) Damage to vehicle if rear lift gate opens in a home garage and hits the garage door, 6) other Mazda owners as reported on Reddit.(https://www.reddit.com/r/MazdaCX9/comments/mf3h5w/back_trunk_opening_by_itself/) Problem was reported to TOWN NORTH MAZDA dealer. Insurance claim not filed because cost of window replacement is below deductible. We were grateful that no one was hurt and that the car could be driven home.