Illustration2021 Mazda CX-9 Frontal collision at a speed between 10-20 mph. Car shut down after collision and was not drivable. Concern is the driver side airbag did not deploy. (Neither did passenger but there was no person in the passenger seat)
2021 Mazda CX-9
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2021 Mazda CX-9 do not stand out strongly from the model-year median of 61.
About this comparison →How this year compares
Owner complaints by model year
Compare all CX-9 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 4 of 39 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Forward Collision Avoidance. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports0 fire reports1 injury reports
Air Bags complaints
2 reportsREAR PASSENGER HANDLE AND HOOK ABOVE SEAT IN ROOF SPLINTERED INTO SHARP PROJECTILES FLYING THROUGH CABIN WHEN AIR BAG DEPLOPYED I SHOWED THE SHARP PIECES TO MY INSURANCE ADJUSTER THE POWER OF THE RIGHT CURTAIN AIR BAG DEPLOYMENT BROKE THE HANDLE TO PIECES AND IF ANYONE HAD BEEN IN THE BACK SEAT THEY COULD HAVE HAD AN EYE PUT OUT…
Read full complaint
REAR PASSENGER HANDLE AND HOOK ABOVE SEAT IN ROOF SPLINTERED INTO SHARP PROJECTILES FLYING THROUGH CABIN WHEN AIR BAG DEPLOPYED I SHOWED THE SHARP PIECES TO MY INSURANCE ADJUSTER THE POWER OF THE RIGHT CURTAIN AIR BAG DEPLOYMENT BROKE THE HANDLE TO PIECES AND IF ANYONE HAD BEEN IN THE BACK SEAT THEY COULD HAVE HAD AN EYE PUT OUT OR BEEN EMPLAILED BY THE SHARP PIECES
Official recalls
121V750000 · Seat Belts:rear/other; Seats:mid/rear Assembly
Sep 27, 2021
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence & remedy
Consequence: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Remedy: Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
Additional source detail variants (2)
Seats:mid/rear Assembly
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Remedy: Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
Seat Belts:rear/other
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence: A seat that slides forward during a crash can transfer excessive force onto a belted occupant, increasing their risk of injury.
Remedy: Dealers will replace the internal parts of the affected second-row seats, free of charge. Owner notification letters were mailed November 4, 2021. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 5221I.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.