2014 Mazda CX-9

THE ENGINE SPUTTERED AND STOPPED WITHOUT WARNING WHILE DRIVING. IT TURNED OUT THE WATER PUMP WENT OUT AND SPILLED WATER INTERNALLY IN THE ENGINE. THE CAR HAS 73,000 MILES ON IT AND IT APPEARS THAT THIS HAS BEEN HAPPENING TO OTHER OWNERS OF THIS VEHICLE ROUTINELY, AND MAZDA HAS KEPT THIS DESIGN FLAW AND SAFETY CONCERN A SECRET. IT IS COSTING OVER $2,200 TO REPAIR, AND I BELIEVE THAT MAZDA SHOULD BE HELD ACCOUNTABLE FOR IT. THANK YOU. (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MAZDA CX-9. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER IN OCTOBER OF 2018. THE DEALER (NAPLETON'S ARLINGTON MAZDA, 1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004) STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED REPAIR COMPLETED.*JB

TL* THE CONTACT OWNS A 2014 MAZDA CX-9. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND DETECTED A STRONG ODOR INSIDE THE VEHICLE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND AN INTERNAL FRACTURE OF AN OIL LEAK. THE MECHANIC STATED THAT THE TRANSFER CASE MAY NEED TO BE REPLACED. THE DEALER (QUIRK MAZDA, 111 MCGRATH HWY, QUINCY, MA 02169, (617) 773-8000) WAS CONTACTED AND INDICATED THAT THERE WAS NO RECALL CAMPAIGN TO PROVIDE A REMEDY FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NOTICED BURNING SMELL COMING FROM UNDERSIDE OF VEHICLE AND OIL-LIKE SUBSTANCE ON FLOOR OF GARAGE AFTER DRIVING. TOOK TO THE DEALER AND WAS INFORMED THAT THE TRANSFER CASE FAILED AND WAS LEAKING FLUID ON EXHAUST SYSTEM. RESEARCH INDICATES THIS IS A KNOWN DESIGN ISSUE IN MULTIPLE YEAR MODELS OF MAZDA VEHICLES AND I FEEL DUE TO THE SIGNIFICANT FIRE RISK OF OIL/LUBRICANT DRIPPING ONTO THE EXHAUST SYSTEM, THIS SHOULD BE SUBJECT TO A RECALL.

WE WERE ON A CITY ROAD UPHILL AND DRIVING TO A FRIENDS HOME. OUR MAZDA CX-9 GRAND TOURING MADE A RATTLING NOISE, RELEASED A LOT OF WHITE SMOKE, AND LOST ACCELERATION. I IMMEDIATELY PULLED THE CAR ON THE SHOULDER AND A BY PASSER STOPPED HIS CAR ON OPPOSITE SHOULDER AND ANALYZED THE SITUATION AND SHOUTED MOVE YOUR FAMILY OUT AND MOVE FROM THE CAR SINCE ITS ON FIRE UNDERNEATH. WE IMMEDIATELY MOVED OUT AND BY PASSER CALLED 911. ALL THE TIME WHILE WE WAITED AND FIRE DEPARTMENT ARRIVED THE CAR WAS DRIPPING FIRE.

WHEN MAKING LEFT TURN STARTED HEARING A SQUEAL AND AIR CONDITIONER SHUT OFF THEN FLOOR BOARD ON FRONT PASSENGER SIDE STARTED FILLING WITH WATER AFTER LOOKING ONLINE, APPARENTLY MANY PEOPLE HAVE HAD THIS ISSUE WITH THEIR MAZDA CX9. IT IS CAUSED BY THE DRAIN TO YOUR AIR CONDITIONER GETTING CLOGGED MULTIPLE VIDEOS ARE ONLINE OF HOW TO UNCLOG IT THIS SHOULD BE A CLUE TO MAZDA THAT THERE IS A DESIGN FLAW TOOK IT TO DEALER AND WAS TOLD IT WAS A MAINTENANCE ISSUE NO WHERE IN MY MAINTENANCE MANUAL DOES IT SAY TO GET AIR CONDITIONER DRAIN CLEANED COST 138 FOR THEM TO CLEAN IT OUT AND CAUSED SOME DAMAGE TO BLOWER MOTOR CALLED MAZDA AND OF COARSE GOT THE RUN AROUND ONLINE PEOPLE ARE SAYING THEY HAVE HAD TO TAKE THEIRS IN MULTIPLE TIMES TO GET UNCLOGGED. SOME HAVING TO PAY 300 EACH TIME THIS ISSUE NEEDS TO BE INVESTIGATED AND FIXED

I WAS SLOWLY APPROACHING A STOP LIGHT WHEN OUR 2014 MAZDA CX-9 STARTED HAVING VIBRATIONS, WHICH AT FIRST CAME FROM UNDERNEATH, BETWEEN THE DRIVER'S ROW AND THE 2ND ROW PASSENGER. IT IMMEDIATELY FELT AS IF THE CAR'S ENGINE WAS ABOUT TO FAIL. I MANAGED TO MAKE THAT RIGHT TURN, CAREFULLY STEPPING ON THE BRAKES, AND CROSSED A RAIL-ROAD CROSSING. THE CAR WAS RUNNING AT A SPEED OF 20 MPH. I SLOWED DOWN TO MAKE ANOTHER RIGHT TURN TOWARDS MY DESTINATION, THEN THE ENGINE ABRUPTLY DIED. THE BATTERY AND CHECK ENGINE LIGHTS SUDDENLY LIT UP ON THE DASHBOARD. FROM THE INTERSECTION'S STOP LIGHT TO THE LOCATION WHERE THE ENGINE FAILED, IT WAS A DISTANCE OF APPROXIMATELY 0.5 MILE. MY WIFE CAME AND PICKED UP OUR 3 CHILDREN FROM THE CORNER OF THE STREET. MY BROTHER-IN-LAW CAME TO MY LOCATION WITH JUMPER CABLES AND GAVE MY ENGINE'S BATTERY A JUMP-START. THE ENGINE STARTED BUT THE VIBRATIONS WERE STRONGER. THE CAR RAN FOR ANOTHER 0.3 MILE BEFORE IT DIED AGAIN. I HAD THE CAR TOWED TO THE MAZDA DEALERSHIP FROM WHERE I PURCHASED THE CAR. AFTER 1 DAY I WAS TOLD THAT THE INCIDENT WAS POSSIBLY DUE TO A BAD TANK OF GAS. ANOTHER DAY LATER, I WAS TOLD THAT SOMETHING ELSE WAS WRONG WITH THE ENGINE, AND THAT IT WAS UNRELATED TO THE EARLIER SUSPICION OF BAD GAS. AFTER 5 BUSINESS DAYS, I WAS TOLD THAT THE ENGINE'S CYLINDER 6 NEEDS A NEW CYLINDER HEAD. THE OTHER OPTION WAS A COMPLETE ENGINE OVERHAUL. THE CAR HAS NEVER BEEN IN AN ACCIDENT, AND HAS APPROXIMATELY 81,000 MILEAGE. THE ESTIMATED COST FOR REPAIRS WAS $5,834. THIS IS A VERY SERIOUS SAFETY ISSUE THAT WARRANTS AN INVESTIGATION. HAD THE CAR EXPERIENCED ENGINE FAILURE ON A BUSY INTERSTATE, MY FAMILY AND OTHERS COULD'VE BEEN SERIOUSLY INJURED OR EVEN KILLED.

TL* THE CONTACT OWNS A 2014 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND A BUMPING NOISE WAS HEARD FROM THE FRONT SUSPENSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINT AND LOWER CONTROL ARM CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO NEIL HUFFMAN MAZDA (4926 DIXIE HWY @102, LOUISVILLE, KY 40216, PHONE: (502) 835-8745), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO OPEN RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

TAKATA RECALL MY COMPLAINT IS THAT I HAVE RECEIVED SEVERAL NOTICES REFERENCING THE TAKATA AIRBAG PROBLEM. MAZDA HAS STILL NOT INITIATED A RECALL. I HAVE SUPPLIED MY EMAIL ADDRESS TO THE TKRESTUCTURING.COM/PPIC IN REFERENCE TO THE CHAPTER 11 CASE NO. 17-11375 (BLS). MY COMPLAINT SPECIFICALLY IS AGAINST MAZDA AND WHY THEY ARE DRAGGING THEIR FEET IN INITIATING RECALLS FOR THE AFFECTED AIRBAGS. WE HAVE NOT HAD AN ISSUE YET, BUT DO FEAR WHAT COULD HAPPEN IF A VEHICLE CRASH WOULD DEPLOY THE AIRBAGS. INJURIES AND EVEN DEATH COULD HAPPEN. MAZDA NEEDS TO BEGIN ISSUANCE OF THE RECALL NOTICES ASAP. I AM USING TODAY'S DATE BELOW SINCE A DATE IS REQUIRED TO CONTINUE.