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2012 Mazda CX-9

Owner reports · Recalls · Investigations

More warning signs than most CX-9 years

Owner complaints for the 2012 Mazda CX-9 are substantially higher than the model-year median of 61.

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When problems were reported

Mileage at the reported incident

170 reports with mileage · 51 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Service Brakes. Review the 139 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 23 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

9 crash reports0 fire reports4 injury reports

Engine complaints

25 reports
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92,000 miles · Jan 28, 2019
Engine

WHILE DRIVING MY MAZDA CAR, IT SUDDENLY STARTED BUCKING AND CHECK ENGINE LIGHT CAME ON. CAR WAS TOWED TO THE DEALERSHIP. PER MAZDA MECHANIC, WATER PUMP MALFUNCTIONED FORCING COOLANT INTO THE ENGINE. FEEL THIS POSES A SIGNIFICANT SAFETY ISSUE AS THERE WAS VERY LITTLE WARNING POSING RISK OF ACCIDENT, ENGINE OVERHEATING AND POT…

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WHILE DRIVING MY MAZDA CAR, IT SUDDENLY STARTED BUCKING AND CHECK ENGINE LIGHT CAME ON. CAR WAS TOWED TO THE DEALERSHIP. PER MAZDA MECHANIC, WATER PUMP MALFUNCTIONED FORCING COOLANT INTO THE ENGINE. FEEL THIS POSES A SIGNIFICANT SAFETY ISSUE AS THERE WAS VERY LITTLE WARNING POSING RISK OF ACCIDENT, ENGINE OVERHEATING AND POTENTIAL FIRE. THIS APPEARS TO BE A COMMON ISSUE AS MULTIPLE OTHER POSTS REPORTED

NHTSA ODI #11172673

180,000 miles · Aug 15, 2018
Engine

FUEL PUMP FAILURE CAUSING ENGINE FAILURE AND TO DIE IN MOTION ON A RURAL HIGHWAY. VEHICLE HAD TO BE PUSHED OFF THE ROAD.

NHTSA ODI #11120065

58,000 miles · May 14, 2018
EnginePower TrainVehicle Speed Control

THE TRANSFER CASE IS LEAKING AND GOING TO GO COMPLETELY OUT ON MY 2012 MAZDA CX-9, I NOTICED THE SAME GEAR SHIFTING PROBLEM IN MY 2004 MAZDA 6 WAGON. THE CAR FEELS LIKE DRIVING A STICK, IT JOLTS WHEN SHIFTING TO DRIVE AND WHILE MOVING IT FEELS LIKE IT IS SHIFTING EARLY. THIS IS A KNOWN PROBLEM WITH MAZDA BUT A RECALL IS YET T…

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THE TRANSFER CASE IS LEAKING AND GOING TO GO COMPLETELY OUT ON MY 2012 MAZDA CX-9, I NOTICED THE SAME GEAR SHIFTING PROBLEM IN MY 2004 MAZDA 6 WAGON. THE CAR FEELS LIKE DRIVING A STICK, IT JOLTS WHEN SHIFTING TO DRIVE AND WHILE MOVING IT FEELS LIKE IT IS SHIFTING EARLY. THIS IS A KNOWN PROBLEM WITH MAZDA BUT A RECALL IS YET TO SURFACE FOR THIS ISSUE.

NHTSA ODI #11093736

126,100 miles · Jan 13, 2018
Engine

WHILE DRIVING MY VEHICLE ON THE HIGHWAY MY CAR WOULD NOT ACCELERATE WHEN I PRESSED ON THE GAS. MY RPM'S WENT UP TO 4 AND WOULD DROP DOWN WHEN I LET OFF THE GAS. WITHIN MINUTES MY STEERING WHEEL LOCKED UP AND THE CAR BASICALLY SHUT DOWN. I HAD TO TRY AND DRIFT TO THE SHOULDER IN HIGH SPEED TRAFFIC. WHEN I GOT TO THE SHOULDER THE…

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WHILE DRIVING MY VEHICLE ON THE HIGHWAY MY CAR WOULD NOT ACCELERATE WHEN I PRESSED ON THE GAS. MY RPM'S WENT UP TO 4 AND WOULD DROP DOWN WHEN I LET OFF THE GAS. WITHIN MINUTES MY STEERING WHEEL LOCKED UP AND THE CAR BASICALLY SHUT DOWN. I HAD TO TRY AND DRIFT TO THE SHOULDER IN HIGH SPEED TRAFFIC. WHEN I GOT TO THE SHOULDER THE CAR STARTED SMOKING. I HAD THE CAR TOWED TO MAZDA DEALERSHIP. THEY TOLD ME MY WATER PUMP WENT AND LEAKED FLUID THROUGHOUT THE ENGINE, RESULTING IN ME NEEDING A NEW $8,000 ENGINE. THEY TOLD ME THAT MAZDA DESIGNED THE CX9 WHERE THE WATER PUMP IS IN THE ENGINE BLOCK BEHIND THE TIMING BELT AND IT IS NOT SOMETHING THEY CAN EASILY INSPECT WHEN I BRING MY CAR IN FOR SERVICE. SO WHEN A WATER PUMP GOES ON THESE MAZDA CX-9'S IT RESULTS IN THE CONSUMER NEEDING A WHOLE NEW ENGINE. THEY ALSO STATED THAT THERE ARE NO INDICATORS THAT WILL NOTIFY YOU IF THERE IS A PROBLEM WITH THE WATER PUMP TO AVOID THIS FROM HAPPENING. THE SAFETY ISSUE IS THAT MY CAR WAS ON THE HIGHWAY AT THE TIME THIS OCCURRED WITH VEHICLES GOING AT HIGH SPEEDS. MY CAR BASICALLY SLOWED DOWN SIGNIFICANTLY AND EVENTUALLY STOPPED AND I COULD NOT TURN THE STEERING WHEEL TO BETTER ASSIST ME GETTING OUT OF THE WAY OF THE HIGH SPEED TRAFFIC.

NHTSA ODI #11062538

77,900 miles · Nov 26, 2017
Engine

THE MAZDA CX 9 CUTS OFF WITHOUT WARNING AT TRAFFIC LIGHTS. IT ALSO HAS CUT OFF AT LOW SPEED TURNS. IT RESTART SOME TIMES. SOMETIME IT WILL NOT FOR A FEW MINUTES. BEEN LEFT IN THE MIDDLE LANE OF US 27 SOUTH OF SEBRING FLORIDA AT A TRAFFIC LIGHT STALLED. THE RPM FLUXUATES AT TIMES AND THE VEHICLE SURGES. DANGEROUS SITUATION WHEN I…

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THE MAZDA CX 9 CUTS OFF WITHOUT WARNING AT TRAFFIC LIGHTS. IT ALSO HAS CUT OFF AT LOW SPEED TURNS. IT RESTART SOME TIMES. SOMETIME IT WILL NOT FOR A FEW MINUTES. BEEN LEFT IN THE MIDDLE LANE OF US 27 SOUTH OF SEBRING FLORIDA AT A TRAFFIC LIGHT STALLED. THE RPM FLUXUATES AT TIMES AND THE VEHICLE SURGES. DANGEROUS SITUATION WHEN IN THE CENTER LANE AND IT JUST CUTS OFF WITH NO WARNING. NO ENGINE CHECK LIGHT OR WARNING PRIOR TO CUTTING OFF.

NHTSA ODI #11048510

40,000 miles · Oct 8, 2017
EngineFuel/propulsion System

MULTIPLE TRIPS TO THE DEALERSHIP AND AN INDEPENDENT MECHANIC AND THE CHECK ENGINE LIGHT (CEL) COMES ON WITH A DIAGNOSIS OF EVAPORATING SYSTEM / LOOSE GAS CAP. MULTIPLE DIAGNOSTICS FEES, A GAS TANK PRESSURE TEST AND 3 GAS CAPS LATER AND THE PROBLEM HAS NOT BEEN FIXED. I NOTICED A FEW ONLINE FORUMS WITH SEVERAL OTHERS COMPLAINING…

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MULTIPLE TRIPS TO THE DEALERSHIP AND AN INDEPENDENT MECHANIC AND THE CHECK ENGINE LIGHT (CEL) COMES ON WITH A DIAGNOSIS OF EVAPORATING SYSTEM / LOOSE GAS CAP. MULTIPLE DIAGNOSTICS FEES, A GAS TANK PRESSURE TEST AND 3 GAS CAPS LATER AND THE PROBLEM HAS NOT BEEN FIXED. I NOTICED A FEW ONLINE FORUMS WITH SEVERAL OTHERS COMPLAINING OF THE SAME ISSUE ACROSS A WIDE RAGE OF YEARS AND MAZDA MODELS. THERE IS A DESIGN PROBLEM WITH MAZADA EVAPORATING, FUEL AND EMISSIONS SYSTEMS. THE DEALER CANNOT IDENTIFY THE PROBLEM. BEYOND REPLACING THE GAS CAP AND COLLECTING A DIAGNOSTIC FEE.

NHTSA ODI #11032254

500 miles · May 23, 2017
Engine

PURCHASED THE VEHICLE NEW FROM DAVIS MOORE MAZDA- WICHITA, KS. FOR THE PAST 4 YEARS WE HAVE EXPERIENCED MULTIPLE ENGINE STALLS AS WELL AS COMPLETE ENGINE STOPPING WHILE DRIVING, CITY, HIGHWAY, TURNING ETC. HAVE HAD THE CAR INTO THEIR SERVICE DEPT. MANY TIMES AND THEY KEEP SAYING IT IS FINE ( THE LAST TIME THEY SAID IT MIGHT BE C…

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PURCHASED THE VEHICLE NEW FROM DAVIS MOORE MAZDA- WICHITA, KS. FOR THE PAST 4 YEARS WE HAVE EXPERIENCED MULTIPLE ENGINE STALLS AS WELL AS COMPLETE ENGINE STOPPING WHILE DRIVING, CITY, HIGHWAY, TURNING ETC. HAVE HAD THE CAR INTO THEIR SERVICE DEPT. MANY TIMES AND THEY KEEP SAYING IT IS FINE ( THE LAST TIME THEY SAID IT MIGHT BE CAUSED BY HAVING 8 OZ TOO MUCH ENGINE OIL IN IT). WE HAVE LESS THAN 12,000 MILES ON IT TO DATE BECAUSE WE ARE AFRAID TO DRIVE IT. I BELIEVE THIS IS A VERY REAL SAFETY ISSUE. WE HAVE ALL THE PAPERWORK FOR EACH SERVICE DEPT. VISIT. LAST TWO VISITS WE WERE TREATED LIKE WE WERE MAKING THIS STUFF UP. THIS HAS BEEN HAPPENING EVERY YEAR SINCE PURCHASING.

NHTSA ODI #10991116

33,000 miles · Aug 30, 2016
EngineFuel/propulsion SystemPower Train

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 20 MPH, THERE WAS A LOUD METAL TO METAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE GEARS FAILED TO SHIFT CORRECTLY AND THE OIL AND ENGINE INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE CHANGED. THE BRAKES WERE REPLACED, BUT THE FAIL…

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TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 20 MPH, THERE WAS A LOUD METAL TO METAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE GEARS FAILED TO SHIFT CORRECTLY AND THE OIL AND ENGINE INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE CHANGED. THE BRAKES WERE REPLACED, BUT THE FAILURE RECURRED AND WORSENED. THE CONTACT ALSO SMELLED FUEL COMING FROM THE VEHICLE AND THE VEHICLE HAD TROUBLE ACCELERATING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 33,000.

NHTSA ODI #10899636

55,000 miles · Jun 2, 2014
EngineService Brakes

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE TRAVELING 15 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN DECELERATING. THE CONTACT HAD TO PUMP THE BREAK PEDAL EXTREMELY HARD IN ORDER TO SLOW THE VEHICLE. THERE WAS A HISSING NOISE THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE DID NOT DECELERATE UNTIL APPR…

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TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE TRAVELING 15 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN DECELERATING. THE CONTACT HAD TO PUMP THE BREAK PEDAL EXTREMELY HARD IN ORDER TO SLOW THE VEHICLE. THERE WAS A HISSING NOISE THAT SOUNDED THROUGHOUT THE VEHICLE. THE VEHICLE DID NOT DECELERATE UNTIL APPROACHING AN INCLINE. THE CONTACT WAS ABLE TO STOP AT A LOCAL MECHANIC SHOP WHERE THE MECHANIC DIAGNOSED THE THAT THE BRAKE VACUUM BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 55,000.

NHTSA ODI #10595535

Mileage unknown · Apr 12, 2014
EngineService Brakes

I HAVE AN ISSUE WITH THE BRAKE PEDAL MAKING A HISSING SOUND WHEN DEPRESSED, IT FILLS SOFT AND EXTREMELY HARD, WHICH MAKES IT DIFFICULT TO STOP. IF I RELEASE THE BRAKE PEDAL THE ENGINE REVS UP AND DOWN AT LEAST THREE TIMES MAKING THE CAR HESITATE WITH ENGINE CLUNKING AND A FEELING LIKE SOMEONE HITTING YOU FROM BEHIND. IT HAPPENS …

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I HAVE AN ISSUE WITH THE BRAKE PEDAL MAKING A HISSING SOUND WHEN DEPRESSED, IT FILLS SOFT AND EXTREMELY HARD, WHICH MAKES IT DIFFICULT TO STOP. IF I RELEASE THE BRAKE PEDAL THE ENGINE REVS UP AND DOWN AT LEAST THREE TIMES MAKING THE CAR HESITATE WITH ENGINE CLUNKING AND A FEELING LIKE SOMEONE HITTING YOU FROM BEHIND. IT HAPPENS VERY SUDDEN AND UNSAFE MANNER. I HAD TWO OCCASIONS WHEN A HAD TO PRESS EXTREMELY HARD ON THE BRAKE TO STOP THE CAR. I THINK THAT THERE IS A SERIOUS MECHANICAL DEFECT WITH THE BRAKE SYSTEM AND SHOULD BE IMMEDIATELY ADDRESSED BY MAZDA. I HAD RESEARCHED ON LINE AND THERE ARE NUMBER OF MAZDA CX9 OWNERS WITH SIMILAR COMPLAIN. PLEASE FEEL FREE TO CONTACT ME FOR FURTHER ASSISTANCE WITH THIS MATTER.. SINCERELY. [XXX] [XXX] OR HOME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

NHTSA ODI #10579341

Official recalls

4

19V782000 · Air Bags:frontal:passenger Side:inflator Module

Oct 31, 2019

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.

18V717000 · Air Bags:frontal:passenger Side:inflator Module

Oct 12, 2018

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

17V457000 · Air Bags:frontal:passenger Side:inflator Module

Jul 18, 2017

Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.

15V451000 · Suspension:front:control Arm:lower Arm; Suspension:front:control Arm:lower Ball Joint

Jul 20, 2015

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence & remedy

Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Additional source detail variants (2)

Suspension:front:control Arm:lower Ball Joint

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Suspension:front:control Arm:lower Arm

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

PE19006 · Inadvertent Curtain Air Bag Deployment

Opened May 2, 2019 · Closed Jan 15, 2021

Status: closed (inferred from source dates) · Air Bags; Air Bags:side/window; Air Bags:side/window:curtain

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 through 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

Additional source detail variants (3)

Air Bags

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 through 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

Air Bags:side/window:curtain

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 through 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

Air Bags:side/window

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE19-006) on May 2, 2019 to investigate two Vehicle Owner Questionnaires (VOQs) and Early Warning Reporting data related to allegations of inadvertent deployment (IAD) of side curtain airbags in Model Year (MY) 2010 through 2013 Mazda CX-9 vehicles. ODI sent an Information Request (IR) to Mazda North America Operations, LLC. to gather information about the alleged defect in the subject vehicles. In the 20 months since opening the PE, ODI has received three additional VOQs. To date, there have been a total of 11 IAD incidents within the identified population of 104,360 vehicles. Of the 11 incidents, no serious injuries were reported. The last known incident occurred in December 2020.Mazda's response to ODI's IR letter identified the root cause as a manufacturing issue of the Bosch SMG076 Roll Rate Sensor within the Restraint Control Module (RCM). During the manufacturing calibration process, small particles may be generated that could affect roll sensor capacitance, which could lead to a loss of curtain airbag protection or an erroneous deployment command. On November 19, 2012, a revised Roll Rate Sensor calibration process was launched, establishing a clean point for the issue. In its responses to ODI, Mazda has assessed the condition as a low risk to motor vehicle safety, with low incident frequency not warranting action. Any RCM data indicating a malfunctioning Roll Rate Sensor will result in the illumination of the airbag warning light. In the event of an erroneous curtain airbag deployment, there is no contact with properly seated occupants. Additionally, the condition is not affected by deterioration or wear, and known incidents established a random pattern of occurrence.During the investigation, ODI examined the injury risk to vehicle occupants from curtain airbag deployments. It was determined that the subject vehicles do not pose a substantial risk to out of position occupants, as testing data falls within Technical Working Group (TWG) reference values. Modeling simulation based on data provided by Mazda for properly seated occupants during static and dynamic airbag deployments indicated sufficient head clearance and no risk of brain injury. ODI analysis reveals that inadvertent deployment incident rates of curtain airbags in the subject vehicles are low through approximately ten years in service. Incident frequency does not meet values warranting recall action, but rather align closely with baseline frequency of general inadvertent deployments which are known to occur in rare driving conditions. Additionally, warranty analysis of RCM failures resulting in a loss of curtain airbag protection revealed low claim rates.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive.The five ODI complaints cited above can be reviewed at NHTSA.gov under the following identification numbers: 10905492, 11165925, 11270089, 11310044, 11385219.

PE15022 · Lower Ball Joint Separation

Opened Jun 9, 2015 · Closed Aug 20, 2015

Status: closed (inferred from source dates) · Suspension:front:control Arm:lower Ball Joint

In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involved changing the shape of the top surface of the ball joint boot cover and adding a suspension plate to the undersurface of the knuckle.Mazda's recall will replace the defect lower control arms with the redesigned parts.ODI's analysis of information collected during PE15-022 identified a total of 62 ball joint separation incidents, including 34 identified in ODI complaints and 31 identified in Mazda complaints and field reports (3 of the Mazda records involve vehicles/incidents that were also reported to ODI).When Mazda's design change was implemented, most of the field experience related to lower ball joints involved complaints of noise and premature wear-out.Only 1 of the ODI and 6 of the additional Mazda separation complaints identified in ODI's analysis were reported prior to January 2014.Significant increases in the number and trend in separation complaints were observed in 2015, when 30 of the ODI complaints and 16 of the additional Mazda complaints were reported.The report trend appears to be accelerating, with 29 of the reports received after ODI opened PE15-022 on June 9, 2015.There has been one crash reported to ODI related to the alleged defect (VOQ 10746510). This investigation is closed based on Mazda's recall.The 34 VOQs associated with this investigation are: 10747358, 10746510, 10744897, 10743509, 10736229, 10735938, 10734763, 10734302, 10734290, 10733813, 10732578, 10732217, 10732154, 10731850, 10730736, 10730280, 10730143, 10730114, 10726622, 10726480 10726448, 10726168, 10725839, 10725567, 10725488, 10725427, 10725390, 10717510, 10714469, 10695142, 10668978, 10648429, 10640541, 10546535