2011 Mazda CX-7

THE HEADLIGHT BULBS BURN OUT MULTIPLE TIMES A YEAR AND ON TOP OF THAT, THE LENS HAVE FOGGED UP TO THE POINT THAT I WAS FORCED TO REPLACE THE HEADLAMPS. THE CAR WAS NOT DRIVABLE DURING DUSK, NIGHT AND DAWN HOURS. THE FOG SEEMS TO BE FROM THE INSIDE, SINCE NO AMOUNT OF EXTERIOR CLEANING WOULD HELP. THE REAR BREAK LIGHTS ARE ALSO FOGGED UP AND THE INSIDE RED PLASTIC IS ALSO MELTED. THESE ARE SOME MAJOR SAFETY ISSUES. I HAVE REPLACED THE HEADLAMPS, BUT IT SEEMS LIKE THE NEW ONES WILL HAVE THE SAME ISSUE IN THE YEARS TO COME.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHEN THE LOW BEAM HEADLIGHTS WERE ACTIVATED, THEY DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE VEHICLE WAS TAKEN TO G&G CAR AND TRUCK SUPERCENTERS (308 S 2ND AVE, DODGE CITY, KS 67801, (866) 692-7707), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. *TT *JB

CAR WAS PURCHASED MAY 2011. I CANNOT REMEMBER WHEN IT ALL STARTED. ALL REPAIRS WERE MADE AT JIM ELLIS MAZDA, COBB PKWY, MARIETTA, GA FROM PURCHASE UNTIL SEPT. 2017 WHEN I BECAME FED UP. MY HEADLAMPS FOGGED UP AFTER A YEAR OR SO, THEY SAID IT WAS NORMAL. MY HEADLAMP BULBS HAD TO BE REPLACED EVERY 3 TO 6 MONTHS AND, NOW THEY ARE REPLACED EVERY 2-3 MONTHS. ALL BULBS WERE PURCHASED FROM MAZDA YET ALL BULBS DIED OUT WITHIN 3-6 MONTHS. IN THE PAST 6 MONTHS, HEADLAMP BULBS WERE REPLACED FOUR TIMES. 4 NIGHTS AGO, I WAS STOPPED BY THE POLICE DUE TO NO HEADLIGHTS. THE POLICE WATCHED WHILE I CHECKED DAY TIME RUNNING LIGHTS, HIGH BEAMS, LOW BEAMS AND, AT 9 P.M. LATE EVENING GEORGIA/EST, I HAD NO RUNNING LIGHTS. I TOOK THE CAR TO MAZDA ROSWELL THE NEXT MORNING. WHEN I DESCRIBED THE PROBLEM, STEPHANIE JOHNSON, SERVICE ADVISOR MANAGER IMMEDIATELY RECOGNIZED THE PROBLEM BY INQUIRING HOW OFTEN I HAD TO CHANGE MY BULBS IN THE CAR. NO SERVICE ADVISOR HAD PREVIOUSLY ASKED THAT QUESTION AT THE MARIETTA SERVICE DEPARTMENT & NOONE HAS EVER ADVISED TO USE ONLY MAZDA PARTS. UNFORTUNATELY, I RECEIVED A CALL FROM MAZDA 3 DAYS LATER ALLEGING THAT MY HEADLIGHT ASSEMBLY WAS FRIED BECAUSE I DID NOT USE MAZDA MANUFACTURED BULBS. MAZDA IS BILLING ME $130 FOR THE DIAGNOSTIC THOUGH THEY KNEW WHAT THE PROBLEM WAS WITHOUT LOOKING AT THE CAR, & IS CHARGING ME $313 TO REPLACE AND REPAIR THE HEADLIGHT ASSEMBLY WHEN MY HEADLIGHTS HAVE HAD A SHORTAGE FOR 6 OF THE 7 YEARS THAT I OWNED THE CAR. I STOPPED USING MAZDA SERVICE AFTER 6 YEARS BECAUSE NOT ONLY COULD THEY NOT FIND OR FIX THE CONSISTENT HEADLAMP PROBLEM BUT MAZDA SERVICE WOULD FIND A REPAIR THAT I HAD NOT COMPLAINED OF. IN FACT, I ONCE TOOK THE CAR IN & BROUGHT MY OWN HIGHER QUALITY HEADLAMPS & MAZDA RETURNED MY CAR W/O REPLACING THE BURNED OUT BULBS. THIS CAR WAS DEFECTIVE WHEN SOLD BUT NOT RISING TO THE LEVEL OF LEMON LAW COMPLAINTS.

DEFECTIVE TAILLIGHT ASSEMBLY: BOTH BRAKE LIGHT TAILLIGHT ASSEMBLY HAVE MELTED INSIDE THE TAILLIGHT ASSEMBLY. SINCE REPORTING THIS TO MY MAZDA DEALER I HAVE SEEN THE SAME PROBLEM IN OTHER MAZDA CX-7'S. THIS IS A HUGE SAFETY CONCERN: TITLE 49: TRANSPORTATION PART 571'FEDERAL MOTOR VEHICLE SAFETY STANDARDS SUBPART B'FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.108 STANDARD NO. 108; LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT. S14.4.1.4.1.3 WHERE THE SAMPLE DEVICE DOES NOT HAVE UNIFORM SPECTRAL CHARACTERISTICS IN ALL USEFUL DIRECTIONS, COLOR MEASUREMENTS MUST BE MADE AT AS MANY DIRECTIONS OF VIEW AS ARE REQUIRED TO EVALUATE THE COLOR FOR THOSE DIRECTIONS THAT APPLY TO THE END USE OF THE DEVICE. S14.4.1.4.2.1 RED. THE COLOR OF LIGHT EMITTED MUST FALL WITHIN THE FOLLOWING BOUNDARIES: Y = 0.33 (YELLOW BOUNDARY); Y = 0.98 − X (PURPLE BOUNDARY). THE 2017 FLORIDA STATUTES TITLE XXIII MOTOR VEHICLES; CHAPTER 316 STATE UNIFORM TRAFFIC CONTROL; 316.221 TAILLAMPS ' (1) EVERY MOTOR VEHICLE, TRAILER, SEMITRAILER, AND POLE TRAILER, AND ANY OTHER VEHICLE WHICH IS BEING DRAWN AT THE END OF A COMBINATION OF VEHICLES, SHALL BE EQUIPPED WITH AT LEAST TWO TAILLAMPS MOUNTED ON THE REAR, WHICH, WHEN LIGHTED AS REQUIRED IN S. 316.217, SHALL EMIT A RED LIGHT PLAINLY VISIBLE FROM A DISTANCE OF 1,000 FEET TO THE REAR, EXCEPT THAT PASSENGER CARS AND PICKUP TRUCKS MANUFACTURED OR ASSEMBLED PRIOR TO JANUARY 1, 1972, WHICH WERE ORIGINALLY EQUIPPED WITH ONLY ONE TAILLAMP SHALL HAVE AT LEAST ONE TAIL LAMP... IT SEEMS THAT EITHER THE MAZDA DOES NOT WANT TO FIX THE PROBLEM, OR MY MAZDA DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BY REPLACING THE DEFECTIVE TAILLIGHT ASSEMBLY. THE TAILLIGHT ASSEMBLY SHOULD EITHER BE REPLACED AT NO COST OR REDESIGNED IN A WAY TO STOP THE MELTING FROM OCCURRING. I HAVE REPORTED TO THIS DEFECT TO OUR LOCAL MAZDA DEALER.