NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
155 reports94,000 miles · Sep 21, 2017
Electrical SystemEngineStructureFire
MY DAUGHTER WAS DRIVING THE CX-7 ON THE HIGHWAY AND IT CAUGHT ON FIRE. THERE WAS A POP AND THEN SMOKE AND FLAMES. MY DAUGHTER MOVED TO THE LEFT SHOULDER AS SOON AS SHE HEARD THE POP AND THE VEHICLE ENGULFED IN FLAMES. THE VEHICLE WAS A TOTAL LOSS. AT THE TIME OF THE INCIDENT THE VEHICLE WAS IN GREAT CONDITION. THE VEHICLE W…
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MY DAUGHTER WAS DRIVING THE CX-7 ON THE HIGHWAY AND IT CAUGHT ON FIRE. THERE WAS A POP AND THEN SMOKE AND FLAMES. MY DAUGHTER MOVED TO THE LEFT SHOULDER AS SOON AS SHE HEARD THE POP AND THE VEHICLE ENGULFED IN FLAMES. THE VEHICLE WAS A TOTAL LOSS. AT THE TIME OF THE INCIDENT THE VEHICLE WAS IN GREAT CONDITION. THE VEHICLE WAS AT 94,000 MILES. AN OIL CHANGE WAS COMPLETED RECENTLY AS WELL AS ALL REGULAR MAINTENANCE.
NHTSA ODI #11024871
Mileage unknown · Sep 12, 2017
Air BagsExterior LightingUnknown Or Other
I HAVE MY MAZDA 2010 CX7 ON 3-11-2017. WHEN THE DEALER GIVE ME TO ME. THE MAZDA HAVE THIS. THEY STAR WITH THE LIGHT ON IN AIR BAG AND OTHER TIME. THE OTHER PROBLEM IS WHEN USE THE SWITH AND PUT THE LIGHT THERE CHANGE AND I'M THINK THERE HAVE PROBLEM ELECTRICAL AND IN THE RIM. THE MAZDA RUNNING BUT THEY HAVE A COUPLE PROBLEM. A…
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I HAVE MY MAZDA 2010 CX7 ON 3-11-2017. WHEN THE DEALER GIVE ME TO ME. THE MAZDA HAVE THIS. THEY STAR WITH THE LIGHT ON IN AIR BAG AND OTHER TIME. THE OTHER PROBLEM IS WHEN USE THE SWITH AND PUT THE LIGHT THERE CHANGE AND I'M THINK THERE HAVE PROBLEM ELECTRICAL AND IN THE RIM. THE MAZDA RUNNING BUT THEY HAVE A COUPLE PROBLEM. AND UNKNOWN SITUATION THE ONLY FIXED IS THE LOWER CONTROL ARM. BECAUSE WHEN AM GOING OVETHERE THEY TOLD ME THE ONLY RECALL HAVE IS THAT WANT. THE LOWER CONTROL ARM.
NHTSA ODI #11022873
Mileage unknown · Sep 5, 2017
SteeringSuspension
WE WERE NOTIFIED OF A SAFETY RECALL IN AUGUST 2016 AT THE TIME THEY INFORMED US A FIX WAS UNAVAILABLE AND WE WOULD BE NOTIFIED WHEN ONE WAS AVAILABLE. THE RECALL INCLUDES THE POSSIBLE LOSE OF STEERING DURING OPERATION. DO DATE, SEPTEMBER 6, 2017 NO INFORMATION HAS BEEN RECEIVED REGARDING PARTS, A FIX OR A SOLUTION TO THIS DANG…
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WE WERE NOTIFIED OF A SAFETY RECALL IN AUGUST 2016 AT THE TIME THEY INFORMED US A FIX WAS UNAVAILABLE AND WE WOULD BE NOTIFIED WHEN ONE WAS AVAILABLE. THE RECALL INCLUDES THE POSSIBLE LOSE OF STEERING DURING OPERATION. DO DATE, SEPTEMBER 6, 2017 NO INFORMATION HAS BEEN RECEIVED REGARDING PARTS, A FIX OR A SOLUTION TO THIS DANGEROUS DEVELOPMENT.
NHTSA ODI #11021464
111,000 miles · Aug 30, 2017
Service Brakes
VEHICLE SKIDS DURING RAIN/SNOW CONDITION AS IF I WILL LOSE CONTROL OF CAR. BRAKES WERE CHECKED & CHANGED BUT THE PROBLEM STILL OCCURS. I EXPERIENCED ON SEVERAL DIFFERENT OCCASIONS OVER THE PAST YEARS. I CONTACTED MAZDA DEALER AND WAS TOLD I HAD TO WAIT TO HEAR FROM MANUFACTURE...STILL WAITING.
NHTSA ODI #11020518
Mileage unknown · Aug 24, 2017
SteeringSuspension
NHTSA RECALL # 16V-593 MANUFACTURER RECALL # 9716H I RECEIVED THE RECALL NOTICE IN AUGUST OF 2016 THAT STATES THE BALL JOINT COULD LOOSEN AND I COULD CRASH THEY STILL DO NOT HAVE THE PARTS OR A REMEDY HOW LONG SHOULD I HAVE TO WAIT BEFORE THIS ISSUE IS FIXED ONCE I CRASH WILL IT BE FIXED???
NHTSA ODI #11019418
63,000 miles · Aug 24, 2017
Service BrakesVehicle Speed Control
ON 4 SEPARATE OCCASIONS, THE BRAKES FAILED TO STOP THE CAR. THE LAST 2 TIMES, THE CAR NOT ONLY DIDN'T STOP BUT IT ACCELERATED. I COULD HAVE BEEN INVOLVED IN A COUPLE OF VERY SERIOUS ACCIDENTS. EACH TIME, I WAS DRIVING ON CITY STREETS ON DRY PAVEMENT. THE LAST OCCURRENCE WAS ON AUG 14, 2017, AND I TRIED TO STOP THE CAR BY USING T…
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ON 4 SEPARATE OCCASIONS, THE BRAKES FAILED TO STOP THE CAR. THE LAST 2 TIMES, THE CAR NOT ONLY DIDN'T STOP BUT IT ACCELERATED. I COULD HAVE BEEN INVOLVED IN A COUPLE OF VERY SERIOUS ACCIDENTS. EACH TIME, I WAS DRIVING ON CITY STREETS ON DRY PAVEMENT. THE LAST OCCURRENCE WAS ON AUG 14, 2017, AND I TRIED TO STOP THE CAR BY USING THE GEAR SHIFT, BUT THE CAR DIDN'T STOP RIGHT AWAY. THE DEALERSHIP IS CURRENTLY WORKING WITH MAZDA TECH SUPPORT, BUT THEY CAN'T FIND A CAUSE FOR THIS. THEY WANT TO INSTALL A FLIGHT RECORDER, AND FOR ME TO TAKE THE CAR BACK SO I CAN DRIVE IT UNTIL THIS HAPPENS AGAIN. I TOLD THEM NO BECAUSE OF THE SERIOUSNESS OF THE PROBLEM, AND THE DEALERSHIP IS TESTING IT NOW. THIS PROBLEM BEGAN IN AUGUST 2015, AND I'VE ALREADY SPENT OVER $1000 ON REPAIRS RELATED TO IT.
NHTSA ODI #11019330
Mileage unknown · Aug 20, 2017
Steering
MAZDA SENT ME A RECALL NOTICE IN AUGUST OF 2016. THE RECALL STATED THAT WATER COULD POSSIBLY ENTER THE FRONT SUSPENSION LOWER ARM BALL JOINT DURING DRIVING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT BALL JOINT LOWER CONTROL ARM. AFTER EXTENDED OPERATION IN SUCH A CIRCUMSTANCE, IT COULD SEPARATE AND GETTING INTO A CRASH…
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MAZDA SENT ME A RECALL NOTICE IN AUGUST OF 2016. THE RECALL STATED THAT WATER COULD POSSIBLY ENTER THE FRONT SUSPENSION LOWER ARM BALL JOINT DURING DRIVING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT BALL JOINT LOWER CONTROL ARM. AFTER EXTENDED OPERATION IN SUCH A CIRCUMSTANCE, IT COULD SEPARATE AND GETTING INTO A CRASH COULD BECOME EASIER. THIS IS A SAFETY ISSUE THAT NEEDS ADDRESSED IMMEDIATELY, AS I HAVE BEEN WAITING OVER A YEAR FOR THIS ISSUE TO BE FIXED.
NHTSA ODI #11016413
Mileage unknown · Aug 18, 2017
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE BALISE MAZDA DEALER (LOCA…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE BALISE MAZDA DEALER (LOCATED AT 3635 RIVERDALE ST, WEST SPRINGFIELD, MASSACHUSETTS 01089; 413-306-3036) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WERE REPLACEMENTS FOR CERTAIN VEHICLES AND TO HAVE THE DEALER DIAGNOSE THE VEHICLE TO SEE IF THE REMEDY WAS NEEDED. THE CONTACT RETURNED TO THE DEALER WHO REFUSED TO DIAGNOSE THE VEHICLE AND REITERATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 3063036. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ *JS
NHTSA ODI #11016165
Mileage unknown · Aug 14, 2017
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANU…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A RATTLING AND KNOCKING NOISE WHILE STEERING THE VEHICLE LEFT AND RIGHT. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11015198
Mileage unknown · Aug 14, 2017
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LOCAL DEALER WHO INFORM…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LOCAL DEALER WHO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11015181
Official recalls
5Oct 31, 2019
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Oct 12, 2018
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.
Jan 9, 2018
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.
Jun 29, 2017
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Aug 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2007-2012 Mazda CX-7 vehicles manufactured February 14, 2006, to May 9, 2012. In the affected vehicles, water may enter the front suspension ball joint fittings. If the water is contaminated with salt, such as from driving on snowy roads that have been treated, the ball joint may corrode and separate from the lower control arm, resulting in a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control can increase the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both front lower control arms, free of charge. As a priority, Mazda will first address all affected 2007-2008 vehicles as well as 2009-2011 vehicles currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. West Virginia, Wisconsin, and the District of Columbia. The remaining vehicles will be addressed as parts are available. The recall began September 20, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9716H.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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