NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
52 reportsClear category filter67,000 miles · Jan 8, 2017
Suspension
FRONT SUSPENSION LOWER ARM BALL JOINT FITTING SALTWATER INTRUDING INTO BALL JOINT CAUSING CORRISION RESULT IN GENERATING LOOSENESS OF BALL JOINT RESULTING IN BALL JOINT AND LOWER CONTROL ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCRESE RISK OF A CRASH. RECALL ISSUED IN AUGUST AND YET NO FIX AVAILABLE YET. WHY SO LONG…
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FRONT SUSPENSION LOWER ARM BALL JOINT FITTING SALTWATER INTRUDING INTO BALL JOINT CAUSING CORRISION RESULT IN GENERATING LOOSENESS OF BALL JOINT RESULTING IN BALL JOINT AND LOWER CONTROL ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCRESE RISK OF A CRASH. RECALL ISSUED IN AUGUST AND YET NO FIX AVAILABLE YET. WHY SO LONG TO REPAIR?
NHTSA ODI #10940425
Mileage unknown · Jan 4, 2017
Air BagsSuspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE A…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10939619
Mileage unknown · Dec 12, 2016
Air BagsSuspension
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACT…
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TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10934801
100,000 miles · Dec 5, 2016
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING APPROXIMATELY 15 MPH, THE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS, BALL JOINT, ROTORS, AND AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: …
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING APPROXIMATELY 15 MPH, THE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS, BALL JOINT, ROTORS, AND AXLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10929991
Mileage unknown · Nov 4, 2016
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10924237
95,000 miles · Oct 29, 2016
Air BagsSuspension
WE RECEIVED A SAFETY RECALL LETTER 0N JULY 2016 .IT SAYS THAT CONTINUED EXPOSURE TO HIGH LEVELS OF ABSOLUTE HUMIDITY MAY CAUSE THE PASSENGER FRONTAL AIR BAG INFLATOR HOUSING TO RUPTURE AND DEPLOY ABNORMALLY IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE FRONTAL AIR BAG .METAL FRAGMENTS MAY STRIKE THE OCCUPANTS THE V…
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WE RECEIVED A SAFETY RECALL LETTER 0N JULY 2016 .IT SAYS THAT CONTINUED EXPOSURE TO HIGH LEVELS OF ABSOLUTE HUMIDITY MAY CAUSE THE PASSENGER FRONTAL AIR BAG INFLATOR HOUSING TO RUPTURE AND DEPLOY ABNORMALLY IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE FRONTAL AIR BAG .METAL FRAGMENTS MAY STRIKE THE OCCUPANTS THE VEHICLE..WE CALL SEVERAL DEALERS TO FIX THE BPROBLEM , BUT THEY SAID THAT THE PARTS WERE NOT READY AND THEY WERE GOING TO CALL US BACK..SOMEBODY TOLD US THAT THEAY WERE GOING TO GIVE US A RENTAL CAR WHILE THIS PROBLEM WAS FIXED. THEN ON OCTOBER /2016 WE RECEIVED ANOTHER SAFETY RECALL LETTER SAYING THAT IT IS POSSIBLE THAT WATER MAY ENTER THE FRONT SUSPENSION LOWER ARM BALL JOINT FITTING DURING DRIVING. WE HAVE CALLED THE DEALERS AND THEY SAID THAT THE DON'T HAVE THE PARTS READY.THIS IS OUR MAIN FAMILY VEHICLE AND WE DON'T HAVE ANY OTHER MEANS OF TRANSPORTATION.
NHTSA ODI #10919988
Mileage unknown · Oct 20, 2016
Air BagsSuspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AW…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #10917643
Mileage unknown · Oct 16, 2016
Air BagsSuspension
"TAKATA RECALL" RECEIVED SAFETY RECALL NO. 16V356 JULY 2016 ADVISING ME OF THE RECALL. MAZDA STATED THAT THE PARTS WERE NOT AVAILABLE AND THAT I WOULD RECEIVE ANOTHER NOTIFICATION WHEN PARTS WERE AVAILABLE. AS OF THIS DATE I HAVE NOT RECEIVED THAT NOTICE. I DID RECEIVE SAFETY RECALL NOTICE NO. 9716H "FRONT LOWER CONTROL ARMS"ON…
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"TAKATA RECALL" RECEIVED SAFETY RECALL NO. 16V356 JULY 2016 ADVISING ME OF THE RECALL. MAZDA STATED THAT THE PARTS WERE NOT AVAILABLE AND THAT I WOULD RECEIVE ANOTHER NOTIFICATION WHEN PARTS WERE AVAILABLE. AS OF THIS DATE I HAVE NOT RECEIVED THAT NOTICE. I DID RECEIVE SAFETY RECALL NOTICE NO. 9716H "FRONT LOWER CONTROL ARMS"ON OCT. 15 STATING THAT THIS DEFECT COULD CAUSE LOSS OF STEERING. AGAIN MAZDA STATED THAT THE PARTS TO FIX THIS PROBLEM WERE NOT YET AVAILABLE AND THAT ONCE THEY WERE I WOULD GET ANOTHER NOTICE. I AM VERY DISAPPOINTED WITH MAZDA AND THEIR HANDLING OF THESE RECALLS. AT THIS POINT I AM AFRAID TO DRIVE THIS CAR!! THIS IS JUST NOT RIGHT!! PLEASE CHECK INTO THIS AND ADVISE ME ACCORDINGLY...MY BET IS I WILL NOT HEAR FROM ANYONE...SORRY BUT THAT`S THE WAY I FEEL!! I DO HOPE THAT I AM WRONG!!
NHTSA ODI #10916326
Mileage unknown · Sep 13, 2016
Air BagsSuspension
TWO SAFETY RECALLS (NHTSA#16V-356 & NHTSA#16V-593) STATING REPAIRS SHOULD BE MADE IMMEDIATELY. OWNERS TO CONTACT DEALER FOR REPAIRS. BEGINNING IN JULY 2016, CLOSEST MAZDA DEALER HAS BEEN CONTACTED REPEATEDLY TO MAKE THESE REPAIRS, AND I HAVE BEEN TOLD THEY CANNOT ORDER PARTS. CONSIDER THIS A FORMAL COMPLAINT. OWNER IS ATTEMP…
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TWO SAFETY RECALLS (NHTSA#16V-356 & NHTSA#16V-593) STATING REPAIRS SHOULD BE MADE IMMEDIATELY. OWNERS TO CONTACT DEALER FOR REPAIRS. BEGINNING IN JULY 2016, CLOSEST MAZDA DEALER HAS BEEN CONTACTED REPEATEDLY TO MAKE THESE REPAIRS, AND I HAVE BEEN TOLD THEY CANNOT ORDER PARTS. CONSIDER THIS A FORMAL COMPLAINT. OWNER IS ATTEMPTING TO GET SAFETY REPAIRS MADE, AND IS UNABLE TO DO SO.
NHTSA ODI #10906119
66,000 miles · Sep 7, 2016
Suspension
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NOISE WAS COMING FROM THE BRAKES. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTI…
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TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NOISE WAS COMING FROM THE BRAKES. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) WOULD NOT BE PERFORMED UNLESS THERE WAS AN EXISTING FAILURE WITH THE RECALLED COMPONENT. THE FAILURE MILEAGE WAS 66,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #10904304
Official recalls
5Oct 31, 2019
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Oct 12, 2018
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.
Jan 9, 2018
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.
Jun 29, 2017
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Aug 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2007-2012 Mazda CX-7 vehicles manufactured February 14, 2006, to May 9, 2012. In the affected vehicles, water may enter the front suspension ball joint fittings. If the water is contaminated with salt, such as from driving on snowy roads that have been treated, the ball joint may corrode and separate from the lower control arm, resulting in a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control can increase the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both front lower control arms, free of charge. As a priority, Mazda will first address all affected 2007-2008 vehicles as well as 2009-2011 vehicles currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. West Virginia, Wisconsin, and the District of Columbia. The remaining vehicles will be addressed as parts are available. The recall began September 20, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9716H.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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