2007 Mazda CX-7

TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED THAT SMOKE WAS EMITTING FROM THE VENTS. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE AIR COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.

ON 7/11/12 MY WIFE WAS DRIVING ON THE ENTRANCE RAMP TO THE FL. TURNPIKE WHEN HER MAZDA CX7, 07 ENGINE TURNED OFF COMPLETELY WITHOUT WARNING. SHE WAS ON A ONE LANE ROAD WITH A BLIND SIDED CURVE WHEN THIS HAPPENED. A 18 WHEELER TRUCK WAS COMING UP BEHIND HER AND ALMOST REAR ENDED HER VEHICLE. FORTUNATELY THE DRIVER OF THE TRUCK WAS ABLE TO STOP BEFORE HITTING MY WIFE CAR. AFTER A INVESTIGATION OF THE ENGINE PROBLEM I FOUND OUT THAT IT WAS A BAD TIMING CHAIN THAT CAUSED THE VEHICLE TO SHUT OFF THE WAY IT DID. I CALLED THE MAZDA MANUFACTURE AND THEY TOLD ME THAT THEY WERE AWARE OF THE TIMING CHAIN PROBLEM AND THAT'S WHY THEY SENT OUT LETTERS FOR AN EXTENDED WARRANTY ON THE TIMING CHAIN PROBLEM. THE ALSO STATED THAT THE ONLY WAY THEY WOULD REPLACE THE PART IS IF I COULD SHOW RECORDS OF EVERY OIL CHANGE THAT WAS DONE ON THE CAR FROM THE TIME OF PURCHASE. BEING THAT I PURCHASED THE VEHICLE USED I AM NOT ABLE TO SHOW ALL THE OIL CHANGE RECORDS THEY REQUEST. THE POINT IS THAT THE MANUFACTURE RECOGNIZED THAT THERE IS A PROBLEM WITH THE TIMING CHAIN. THEY SHOULD BE DOING A IMMEDIATE RECALL ON THE CAR TO FIX THE PROBLEM BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED..IF YOU CAN I ASK YOU TO PLEASE HELP WITH THIS MATTER.. *TR

THE VEHICLE SUDDENLY STOPPED RUNNING WHILE TRAVELING AT 65 MPH ON INTERSTATE 95. THE VEHICLE WAS SAFELY MOVED TO THE SIDE OF THE ROAD WHERE IT WAS THEN TOWED TO THE DEALER WHERE IT WAS PURCHASED. THE SERVICE REPRESENTATIVE INDICATED THAT THE ENGINE WOULD HAVE TO BE OPENED AT A COST OF $500 TO DETERMINE THE CAUSE OF THE PROBLEM. THEY SUSPECTED THAT THE TIMING CHAIN HAD BROKEN. AFTER CONSULTING WITH MAZDA CUSTOMER SERVICE, I WAS ADVISED TO HAVE THE VEHICLE TOWED TO A MAZDA DEALER. THE VEHICLE WAS TOWED TO THOMPSON MAZDA IN BALTIMORE, MARYLAND WHERE IT WAS CONFIRMED THAT THE TIMING CHAIN HAD BROKEN AND THAT THE ENGINE WOULD HAVE TO BE REPLACED. MAZDA HAD PROVIDE AN EXTENDED WARRANTY ON THE TIMING CHAIN FOR 7 YEARS OR 70,000 MILES. THE WARRANTY INDICATED THAT IF THERE WAS A TIMING CHAIN NOISE TO BRING INTO A MAZDA DEALER TO HAVE IT SERVICED UNDER THE WARRANTY. AT NO TIME WAS THERE A NOISE EXPERIENCED FROM THE ENGINE. MAZDA ALSO INDICATED THAT THE VEHICLE HAD TO HAVE SERVICE RECORDS TO BE COVERED. SINCE THE VEHICLE WAS PURCHASED USED IN APRIL 2011 WE ONLY HAD OUR SERVICE RECORDS AND THE CAR FAX SERVICE RECORDS. MAZDA INDICATED THAT BECAUSE THERE WAS A GAP IN THE SERVICE RECORDS, BETWEEN 31000 MILES (THE LAST RECORD SHOWN BY CAR FAX) AND 54000 MILES (WHEN WE HAD PURCHASED THE VEHICLE), THEY WOULD NOT COVER THE COST OF REPLACING THE ENGINE. IT IS MY BELIEF THAT MAZDA KNEW THERE WAS A DEFECT IN THE TIMING CHAIN AND HAD THEY BEEN PROACTIVE IN RECALLING THE VEHICLE AND REPLACING THE TIMING CHAIN THE ENGINE WOULD NOT HAVE HAD TO BE REPLACED AT A MORE SIGNIFICANT COST OF $7,200. *TR

MY 2007 CX-7 EXPERIENCED A CATASTROPHIC FAILURE OF THE A/C COMPRESSOR RESULTING IN SMOKE IN THE CABIN. AFTER PARKING TO ALLOW THE CAR TO CLEAR IT WOULD NOT RE-START AND I HAD TO BE TOWED TO THE LOCAL DEALER. THIS OCCURRED LATE ON A FRIDAY AFTERNOON AND SO THEY WERE CLOSED UNTIL THE FOLLOWING MONDAY. THE POTENTIAL FAILURE WAS KNOWN AND MAZDA HAD ISSUED A LETTER EXTENDING THE WARRANTY ON THIS ITEM BUT NOT A FULL RECALL. THE DEALER INSTALLED NEW PARTS BUT SINCE THEN IT HAS BEEN BACK SEVERAL TIMES BECAUSE OF LACK OF PERFORMANCE. I HAVE RECEIVED EXPLANATIONS OF TOO MUCH/TOO LITTLE REFRIGERANT BLOCK DLINES WITH PARTICLES FROM THE ORIGINAL FAILURE. AFTER THE THIRD RETURN VISIT IN JUNE 2012 THE PROBLEM APPEARED TO BE FIXED AND THE SYSTEM WORKED UNTIL LAST WEEK SO I SCHEDULED ANOTHER VISIT. THE PROBLEM HAS NOW BEING DIAGNOSED AS A FAILED HOSE FITTING AND THEY ARE EXPECTING ME TO PAY FOR THE PART BUT NOT THE LABOR. MY VIEW IS THAT PARTS LIKE THIS SHOULD NOT FAIL AT THE CURRENT 41,000 MILES AND THAT SOME OF THIS IS RELATED TO THE PREVIOUS FIXES. ALSO CO-INCIDENTALLY THE CHECK ENGINE LIGHT CAME ON AS I WAS SCHEDULING A DEALER APPOINTMENT. THIS HAS GONE ON AND OFF SEVERAL TIMES OVER THE LAST MONTH. IT HAS BEEN DIAGNOSED AS A FAILED EGR VALVE AND WILL COST $700 TO REPLACE. AGAIN THIS IS NOT SOMETHING THAT I WOULD EXPECT TO NEED AT SUCH A LOW MILEAGE AND ON A CAR THAT HAS ALL ROUTINE SERVING AND HAS BEEN BABIED. THIS PROMPTED ME TO GO ON-LINE TO RESEARCH AND THERE APPEARS TO BE LOTS OF SIMILAR ISSUES WITH THIS MODEL OF MAZDA AND YET THEY ARE NOT PERFORMING RECALLS. I AM HOPING THAT MY EXPERIENCE WILL ADD TO THE CASE TO PRESSURIZE MAZDA TO BE MORE CUSTOMER ORIENTATED WITH THEIR CX-7 OWNERS AND/OR TO SUPPORT A CLASS ACTION SUIT TO HELP RECOMPENSE OWNERS AGAINST THESE NON ROUTINE MECHANICAL FAILURE ISSUES. *TR

FELT SLIGHT JOLT, AND IMMEDIATELY LESS POWER, THEN ENGINE JUST STOPPED. MY OPINION IS THAT THE TIMING CHAIN FIRST "JUMPED" A TOOTH, THEN FAILED ALTOGETHER. I WAS ABLE TO COAST SAFELY OFF TO THE SHOULDER, WHERE I CALLED FOR A TOW. CAR WAS FLATBEDDED BACK TO THE DEALER AT MY REQUEST, AS THEY HAVE DONE ALL WORK ON THE CAR SINCE DAY 1. DEALER STATED SEVERAL DAYS LATER THAT ENGINE HAD NO COMPRESSION IN TWO OF THE FOUR CYLINDERS, AND A REMANUFACTURED ENGINE WOULD BE REQUIRED AT A COST OF $6400.00. LATER, HAVING RESEARCHED THIS, IT IS A COMMON PROBLEM AND SERIOUSLY PREMATURE FOR THIS MILEAGE AND FOR A CAR DRIVEN MODERATELY AND ON WHICH ALL RECOMMENDED MAINTENANCE HAS BEEN PERFORMED (BY THIS DEALER). I STATED MAZDA SHOULD STAND BEHIND THIS AND CONTRIBUTE ALL OR PART OF THE REPAIR BILL. SEVERAL DAYS LATER, DEALER STATES MAZDA REFUSED. *TR

MY HUSBAND WAS DRIVING THE VEHICLE DOWN A BACKROAD HIGHWAY GOING 60 WHEN ALL OF A SUDDEN THE CAR STOPPED. THERE WAS NO NOTICE, NO NOISE NOTHING. THE POS WAS TOWED TO THE LOCAL MAZDA DEALERSHIP. THE LOOKED AT THE VEHICLE AND SAID "TIMING CHAIN..$3000". OK, NOT WHAT WE EXPECTED BUT FINE, FIX IT. 24 HOURS LATER, THEY CALLED TO ADVISE THAT THE ENGINE IS BLOWN $7000. I CONTACT THE MAZDA CUSTOMER SERVICE ( AKA PEOPLE WHO ARE TRAINED TO TELL YOU THAT YOU ARE SOL) TO SEE IF THERE WAS ANY RECALL OR ANY OTHER THINGS THAT MAY COVER THIS. NO, NOTHING BUT A EXTENSION WAS MAILED JAN 2012 TO ADVISE THAT THE TIMING CHAIN WAS EXTENDED FOR REPAIR. NO NOTICE WAS RECEIVED AND THE ADDRESS THEY HAD ON FILE WAS CORRECT. SO HERE WE SIT WITH A WORTHLESS POS THAT NOBODY WANTS TO TAKE RESPONSIBILITY FOR. I WOULD RATHER HAVE IT SIT IN THE DRIVE WAY AND WE SHARE 1 VEHICLE THAN PUT 7000 INTO THIS CAR. I SEE THAT WE ARE NOT THE ONLY PEOPLE THAT HAVE BEEN TAKEN ADVANTAGE OF BY MAZDA. HAS ANYONE CALLED RECENTLY INTO CUSTOMER SERVICE TO HEAR THE LIST OF RECALL NOTICES? IT TAKE 8 MINS FOR THE AUTOMATED SYSTEM TO LIST THEM ALL. THIS COMPANY NEEDS TO TAKE RESPONSIBILITY FOR IT'S WORTHLESS MACHINES! IF A CLASS ACTION LAWSUIT EVER COMES OUT, I WILL JOIN IN A HEARTBEAT. CAN THE NHTSA PLEASE LOOK INTO THIS? I KNOW THAT WE ARE NOT THE ONLY PEOPLE ... NO TIME IN LIFE SHOULD AN ENGINE NEED TO BE REPAIRED WITH ONLY 76K ON IT!!! *TR

WHILE DRIVING THE VEHICAL STARTED TO MAKE NOISE TOOK IT TO FIRST MECHANIC SHOP NEAR BYE AND THEY TOLD USE THE AC COMPRESSOR WAS FAILING BUT IT WOULD BE OK THEN ON THE WAY BACK HOME THE CAR STARTED TO SMOKE FROM THE COMPRESSOR BECAUSE THE CLUTCH HAD SEIZED UP WE PULLED OVER OTHERWISE IM SURE WE WOULD HAVE BROKEN THE BELT CAUSEING MORE DAMAGE. *TR

MY MAZDA BEGAN MAKING A CLANGING SOUND AT IGNITION. I TOOK THE MAZDA TO SUSSMAN MAZDA IN ABINGTON, PA. I WAS TOLD THAT THOUGHT THE WARRANT 5 YRS/60,000 MILES HAD EXPIRED. HOWEVER, MAZDA HAD EXTENDED THE WARRANTY ON THE VVT ACTUATOR AND TIMING CHAIN DUE TO THIS BEING A KNOW PROBLEM. I WAS ASKED TO PRODUCE ALL MAINTENANCE RECORDS ON THE CAR. I DID NOT HAVE EVERY SINGLE SERVICE RECORD AND WAS DENIED REPAIR BY MAZDA. I CALLED THE MAZDA CORPORATE OFFICE AND SPOKE WITH A REPRESENTATIVE. THE REPRESENTATIVE TOLD ME THAT MY CLAIM WAS DENIED. I ASKED TO SPEAK WITH A SUPERVISOR BUT I WAS DENIED. I CALLED BACK AND WAS TOLD THAT A SUPERVISOR WOULD CALL ME BACK ON 08/30/12. IT IS 10PM AND NO ONE HAS CALLED ME BACK. IT APPEARS THAT MAZDA IS DOING EVERYTHING POSSIBLE NOT TO REPAIR A KNOWN DEFECT ON THE MAZDA CX7. THERE ARE NUMEROUS COMPLAINT ONLINE OF MANY CX7 OWNERS GOING THROUGH THE SAME SITUATION THAT I HAVE. I CANNOT DRIVE THE CAR DUE TO FEAR OFF THE TIMING CHAIN FAILING. *TR