2026 Mazda CX-5

While driving, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly while driving. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. We are scheduled to have this repaired on September 15th. We previously submitted a similar case 11744809, which was a similar "telematics error", which also caused the touchscreen to fail to turn on, preventing other safety features from operating.

The Mazda cx5 2026 I purchased has a white film behind both headlights. Mazda refuses to replace headlights stating this is normal. However it is a manufacturing defect. This is a structural problem from outgassing causing a permanent haze on inside of each lens which is considered to be a night visibility hazard. I bought vehicle second week in XXX.Took it back to service dept on XXX. They said no to replacement . Contacted corporate XXX to no avail. Same story. Mazda will no replace even though under full warranty. contacted attorney general and he said to make report here. In process of retaining lawyer because at this point I don’t know what else to do. I expect perfect vehicle for my money plus expect Mazda to be honest and do the right thing. Never had anything like this happen in my life buying a new car. Thank You. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having access to info about my car like: mileage and tire pressure etc. Mazda continues to see these cars without proper fixes. I have been thru three updates. And there has been no fix to these issues. I am unable to access alerts or updates regarding the car as well.

The windshield of my 2026 Mazda CX-5 suddenly fractured and developed a severe crack without any external road hazard or heavy stone impact. Under micro-photography, the root of the crack presents as a smooth, continuous stress fracture ("white line") with no physical crater or concentric shattering pattern. The authorized Mazda dealer and Safelite AutoGlass provided entirely contradictory diagnostic locations regarding the alleged "impact point," proving the source of the failure is highly ambiguous. On this vehicle, a standard, everyday micro-pit from normal road dust triggered a catastrophic structural fracture across the glass. This is a disproportionate failure indicating excessive internal manufacturing residual stress or structural pressure from the vehicle frame rather than owner wear-and-tear. Furthermore, this severe fracture directly obstructs the driver's forward vision and threatens the calibration and safety functionality of the i-Activesense forward-facing safety cameras mounted behind the rearview mirror, creating a sudden, severe driving safety hazard.

About a week ago, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly. This has repeated multiple times. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. More recently, June 17th, a new symptom has occurred. Vehicle's touchscreen display would not turn on. This display is required to access heating/cooling features including defrost/defog, and is used to show the backup camera. The dealer has informed us that these issues were all caused by a manufacturer-initiated over-the-air software update. We are currently scheduled to have a new software update installed to replace it on June 22nd.

I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th. Shortly leaving the dealership, I was driving on the freeway crawling traffic with my husband and 4 year old child in the vehicle. Suddenly, the service/wrench icon started flashing on the dashboard, and the car's engine completely died and stalled while we were moving on the highway. At the exact second the engine died, dash and infotainment screen went completely black, the A/C shut off as well. I instantly lost my speedometer and all safety alerts while stuck in traffic. I was still stepping on my brakes, and turned my hazard lights on so we could pull over to safety. Screens went back on and engine came back on. We were fortunate to be by the nearest exit and took it. The screens went back on, but service light was still flashing. We were able to drive the car to Mazda, and was provided a loaner car. This is a massive safety issue and hazard that put my family in immediate danger on a busy highway just following a dealer service.

Complete software issues… 1-Yellow triangle with a red exclamation point 2-SOS alarm tone continuously goes off 3-Radio screen will freeze up, stop and restart to clear 4-Hey Google commands, will not turn AC off, Hey Google turn AC down, responds with turning the AC UP 4 degrees 5-Software turns off traction control 6-Extremely dangerous when Google does not work, and you have to look at the screen and not the road 7-Mazda has removed physical knobs for entertainment system, and AC system. With a failure of software this is dangerous 8-Why did Mazda put this model out for sale to the public, and NOT NOTIFY CUSTOMERS OF THIS POTENTIAL DANGEROUS ISSUE AT THE TIME OF SALE 9-In 2 months I have had to go back for service 3 times, with as many as 5 warning lights on the Custer at 1 time, all regarding software issues 10- Each time from the service department we get the… Mazda is aware of this issues but does not have a fix at this time 11- Paid $40,000 cash for this 2026 mazda cx5 premium, Is and or will this be considered lemon law in the state of Florida. 12- As of now the only fix is a hard reset by disconnecting the battery.

The vehicle's Automatic Emergency Braking (AEB) / Smart Brake Support system intermittently triggers "false positive" emergency braking events during critical driving maneuvers, specifically while accelerating to merge into highway traffic. During these events, the system violently applies the brakes with no external hazard present. Crucially, the vehicle fails to acknowledge driver override input. Depressing the accelerator pedal fully does not disengage the automatic braking, stripping the driver of vehicle control and exposing the vehicle to a severe risk of being rear-ended at high speed. Simultaneously, the vehicle experiences a persistent "In-Unit Telematics Malfunction" error on the dashboard, accompanied by rapid-fire mobile app notifications (14 alerts in a single day) stating "Critical Vehicle Malfunction: Vehicle cannot be driven." These communication module errors have persisted despite the dealership applying Mazda's latest software updates, indicating a critical network failure or hardware defect that compromises active safety systems.