2024 Lincoln Nautilus

I own a 2024 Lincoln Nautilis on August 28 2026. I started the vehicle in the rear windshield glass suddenly shattered/exploded there had been no collision accident vandalism or known impact to the vehicle that I am aware of the vehicle was not involved in an accident immediately before the glass failed. The glass failure occurred unexpectedly. When I started the vehicle. I contacted my local Lincoln dealership and reported what happened. The dealership told me that they had heard of this issue and directed me to contact Lincoln‘s 800 number customer service I contacted that number, but I have not been able to obtain a satisfactory response or determination as to whether this could be a #Warranty or safety defect I have filed an insurance claim because the vehicle needs to be repaired, but I am concerned that the insurance claim is being treated as the reason Lincoln will not investigate whether the glass failure itself may have been a defect. I am reporting this to NHTSA because I am concerned that the rear window on relatively new 2024 vehicle could spontaneously shatter without an apparent impact. I would like an NHTSA to document this incident as and determine whether there were similar complaints involving a 2024 Lincoln nautilus and whether this may represent a safety related defect I can provide photographs, repair information, insurance information dealership information, and any other documentation requested

On August 4 2026, I drove my 2024 Lincoln Nautilus home for lunch. Upon leaving my house to head back to my office, and without realizing it, I left the vehicle's key fob inside my house, approximately 30 feet from where the vehicle was parked. I was able to gain entrance to my locked vehicle and I was able to start my vehicle and drive all the way back to my office. It was not until I turned my car off, closed the door and searched my pocket for my key fob to lock the vehicle that I realized I had left the key fob at my house (approximately 3 miles from my office). I was still able to re-start my vehicle and drove back home to retrieve my key. Despite the key fob being absent from the vehicle's vicinity, the vehicle was able to be accessed (while locked), was able to be started, and the vehicle ran normally, with no warning indicating the key fob was not detected. I am concerned this defect could allow unauthorized vehicle operation, theft, or an inability for the vehicle to properly disable itself when the intended operator's key is not present.

I am reporting a serious vehicle safety concern involving my company-leased 2024 Lincoln Nautilus Black Label. The vehicle was damaged while in the custody of the dealership (Tasca Lincoln). The damage was not minor cosmetic damage and involved replacement of a door assembly. The dealership returned the vehicle to me after repair in approximately two (2) days, but I was provided no safety documentation at all, including no written proof of what parts were installed, no proof whether the replacement door was new or used, and no documentation confirming that the vehicle was restored to factory safety standards. This vehicle contains advanced safety systems integrated into the doors and surrounding structure, including side airbags, crash sensors, wiring harnesses, blind spot monitoring, and other electronic safety systems. I requested documentation confirming that these safety systems were properly inspected, calibrated, and functioning correctly after the repair, but I was provided nothing. Because the repair involved a major door replacement and the vehicle was returned in only two days with no verification of airbag, sensor, or safety system calibration, I do not believe the vehicle is safe to operate. I have not been driving the vehicle due to fear that the airbags or crash detection systems may not function properly in an accident. I contacted both the dealership and Ford/Lincoln corporate customer service seeking assistance and safety verification, but neither provided help or documentation, and I have been unable to obtain any proof that the vehicle’s safety systems were properly inspected or calibrated after the repair. Ford Lincoln Corporate had no knowledge of this, until I spoke to them. They denied my claim. This is a company lease vehicle, which creates additional safety and liability concerns. I am requesting NHTSA investigate the repair and the dealership’s failure to provide documentation confirming the vehicle is safe after structural repair.

The issue is with blue tooth phone calls. There is always excessive static while driving for the other person on the phone to the point were is is extremely difficult if not impossible to have any sort of conversation. Inside the vehicle it sounds clear, its the person on the other end that's having this issue and its consistent . All phone types are having this issue. I purchased this car brand new for my wife 10/24 and to not have a standard feature like blue tooth calling not working is unacceptable . In my opinion not being able to utilize hands free calling is a safety issue. It's been to the service dept. at the dealership twice and they can't fix it.

More than once while driving, the 48inch dashboard screen and the center touch screen, and power steering and the majority of electrical components would cease to work at all once and without warning. Essentially, the car goes "dark" like a computer that had its power cord pulled from the wall. Twice I had to come to a stop, with minimal ability to steer (no power). Eventually, after about 60 to 90 seconds, the screens rebooted slowly and regular functionality was restored after about another 60 to 90 seconds. This is not the same screen sequence as when you enter your car. Service at the dealership told me there are "various software issues with this new technology, as well as suspension, battery and severe electrical issues, many of which are posted recalls, and others are recalls pending or they have paused fixing until they can deliver new fixes, since previous fixes failed". I took my 24 Nautilus (ICE not hybrid) in for recalls on the suspension and it "going dark" while driving. I was told, and my service records include notes from the tech that also state this, that other customers are experiencing the same issues, and to expect more recalls. “This vehicle has been a nightmare”. Approximately 2 months later I was while driving down a highway exit ramp approaching a crossing city road, the vehicle again "went black". No lights or screen presence or indicators could be seen – no speedometer, no steering, no safety features such as emergency brake assist or lane assist activated. Zero control of the car. I recall screaming "I have no control! OMG!" My car hit a curb, then guard rail, then flipped and rolled, totaled the car. The driver and passenger front airbags did not deploy, the curtain bags did. I suffered minor injuries but luckily no major ones. I got the car because of all the safety features for my wife and kids. But I'll never buy another after seeing the car lose all power and control three times, the third flipping and rolling uncontrolled.