NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
145 reportsMileage unknown · Aug 31, 2021
Steering
SECONDS AFTER STARTING AND DRIVING APPROX 200 FEET MY, 2011 LINCOLN MKZ HYBRID , CARS POWER STEERING STOP WORKING. ON THE MESSAGE CENTER ON THE DASH LITE UP LISTING THE POWER STEERING ASSIST FAILURE IN RED LETTERS. I STOPPED TURN THE KEY OFF RESTARTED THE CAR UPON STEERING WAS NORMAL, THIS HAS HAPPENED 4 TIMES IN THE LAST TWO …
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SECONDS AFTER STARTING AND DRIVING APPROX 200 FEET MY, 2011 LINCOLN MKZ HYBRID , CARS POWER STEERING STOP WORKING. ON THE MESSAGE CENTER ON THE DASH LITE UP LISTING THE POWER STEERING ASSIST FAILURE IN RED LETTERS. I STOPPED TURN THE KEY OFF RESTARTED THE CAR UPON STEERING WAS NORMAL, THIS HAS HAPPENED 4 TIMES IN THE LAST TWO MONTHS, I HAD THE FORD DEALER,"MULLAHEY FORD" IN ARROYO GRANDE LOOK AT IT. HE STATED THAT NO CODES CAME UP SO THEY WOULD NOT DO ANY REPAIRS, WE PURCHASED A FULL WARRANTY, $3500 FOR REPAIRS BUT HE WASNT WILLING TO REPAIR IT SINCE NO CODES AROSE ON THE CARS COMPUTER.
NHTSA ODI #11431294
Mileage unknown · Jun 1, 2021
Service Brakes
My brakes completely gave out forcing me to use the handbrake. I took it to a Ford service shop and they said the problem was the HYDRAULIC CONTROL UNIT. The part itself is on hold due to a recall. However, my car has not been placed on the recall list. I ended up paying out of pocket to have it fixed but was advised that Ford …
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My brakes completely gave out forcing me to use the handbrake. I took it to a Ford service shop and they said the problem was the HYDRAULIC CONTROL UNIT. The part itself is on hold due to a recall. However, my car has not been placed on the recall list. I ended up paying out of pocket to have it fixed but was advised that Ford could reimburse me once NHTSA sends the recall notice. Side note: Ford was the third shop I took it to. The other two mechanics could not diagnose the problem. The attached invoice has my name wrong. It's [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11419202
116,427 miles · Apr 10, 2021
Service Brakes
MY CAR COULDN'T BREAK, SUDDENLY GOT WARNING WHILE DRIVING THROUGH A PARKING LOT BY WALMART STORE. RED "CHECK BRAKE SYSTEM" YELLOW "SERVICE ADVANCE TRAC" "BREAK" AND "ABS" DASH LIGHTS STARTED POPPING UP AND I COULD NOT EVEN BREAK A LITTLE BIT EVEN AFTER STEPPING ON THE BREAK PEDAL REAL HARD, I WAS FORTUNATE ENOUGH TO NOT HAVI…
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MY CAR COULDN'T BREAK, SUDDENLY GOT WARNING WHILE DRIVING THROUGH A PARKING LOT BY WALMART STORE. RED "CHECK BRAKE SYSTEM" YELLOW "SERVICE ADVANCE TRAC" "BREAK" AND "ABS" DASH LIGHTS STARTED POPPING UP AND I COULD NOT EVEN BREAK A LITTLE BIT EVEN AFTER STEPPING ON THE BREAK PEDAL REAL HARD, I WAS FORTUNATE ENOUGH TO NOT HAVING ANYONE IN FRONT OF ME ON THE PARKING LOT AS I ABSOLUTELY COULDN'T BREAK!!!!!! I PUT MY BLINKERS ON AND PLACED THE CAR IN PARKING GEAR, YET IT WOULDN'T STOP!! I FINALLY HAD TO TURN OFF THE IGNITION THEN THERE WAS A BIG SHAKE AND THE ENGINE STALLED FINALLY AND VEHICLE CAME TO A HALT. VEHICLE HAD TO BE TOWED TO THE LOCAL DEALERSHIP VIA AAA TOWING. THE LOCAL LINCOLN DEALERSHIP DID NOT SHOW ANY CONCERN AND WERE COMPLETELY IGNORANT OF MY NARRATING THIS TO THEM. THEY SIMPLY SLAPPED A CHARGE OF $3061 AND SAID THAT IT NEEDS REPLACING ABS MODULE AND A CHANGE OF HCU (HYDRAULIC CONTROL UNIT) AND STATED THAT THERE IS NO RECALL ON THESE COMPONENTS. I CALLED LINCOLN GLOBAL TO PLACE A COMPLAINT AND TO CHECK IF THIS WAS A 'KNOWN' ISSUE WITH LINCOLN MKZ 2011 MODEL. THEY SAID CURRENTLY THEY DO NOT HAVE A RECALL ON THIS COMPONENT. I STRONGLY BELIEVE THIS IS A SERIOUS SAFETY CONCERN AS IT AFFECTS BRAKES DIRECTLY AND THERE IS ZERO POSSIBILITY TO STOP THE VEHICLE. I WAS FORTUNATE THIS OCCURRED IN A PARKING LOT WHERE THERE WAS NOT ANYONE IN FRONT OF MY VEHICLE WHILE IT OCCURRED. WHILE I'M WORKING WITH THE DEALERSHIP ON GETTING THE PRICE OF THE SERVICE A LITTLE DOWN, THATS NOT OF MY MAIN CONCERN. THE BRAKE FAILURE OF THIS NATURE COULD BE FATAL FOR BOTH DRIVER/PASSENGER AND PEOPLE ON THE WAY OF THE VEHICLE. PLEASE LODGE THIS AS A RECALL INVESTIGATION/COMPLAINT. THERE IS NO ISSUE FOUND WITH THE BREAK PADS OR BREAK LINING, DRUM ETC. ALL ARE NORMAL. VEHICLE IS REGULARLY MAINTAINED WITH SAME LINCOLN DEALERSHIP AT ALL TIMES AT ALL GIVEN INTERVALS.
NHTSA ODI #11407408
135,000 miles · Mar 5, 2021
Service Brakes
I WAS DRIVING, NORMALLY AROUND TOWN. MY BRAKES HAVE BEEN WORKING FIND AND NORMAL UP UNTIL THIS POINT. THEN, ALL OF SUDDEN I WENT TO PRESS MY BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR. LUCKILY, THERE WAS NOT ANY CARS IN FRONT OF ME OR WAS AT AN INTERSECTION. SEVERAL WARNING LIGHTS CAME ON: CHECK ENGINE WRENCH, ABS LIGHT, SERV…
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I WAS DRIVING, NORMALLY AROUND TOWN. MY BRAKES HAVE BEEN WORKING FIND AND NORMAL UP UNTIL THIS POINT. THEN, ALL OF SUDDEN I WENT TO PRESS MY BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR. LUCKILY, THERE WAS NOT ANY CARS IN FRONT OF ME OR WAS AT AN INTERSECTION. SEVERAL WARNING LIGHTS CAME ON: CHECK ENGINE WRENCH, ABS LIGHT, SERVICE ADVANCE TRACK AND E BRAKE LIGHT. SO, I WAS CLOSE TO MY HOME AND I DROVE IT SLOWLY TO MY HOUSE AND CHECKED UNDERNEATH THE HOOD. THE BRAKE FLUID LEVEL WAS FINE AND NO BRAKE LINE LEAKS WHATSOEVER. NEXT, I RESEARCHED THE PROBLEM ONLINE AND FOUND OUT THAT IT IS AN ABS MODULE FAILURE. I ALSO FOUND OUT THAT FORD HAD A RECALL ON THEIR ABS SYSTEM, BUT FOR ONLY YEARS 2006-2010. GO FIGURE, THE NEW MODULE COSTS OVER $500 PLUS, THEN LABOR CHARGES AND A DEALER HAS TO REPROGRAM THE ABS SYSTEM. WOW, WHAT A SUPER EXPENSIVE UNFORESEEN REPAIR PILL.
NHTSA ODI #11399304
120,000 miles · Feb 10, 2021
Air BagsSteeringCrashInjury
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLF…
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TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED THAT METAL SHRAPNEL HAD DEPLOYED FROM THE AIR BAG. THE PASSENGER IN THE REAR MIDDLE ALSO SUSTAINED INJURIES TO THE HIP. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE CONTACT STATED PRIOR TO THE COLLISION, HE CONTACTED ST AUTO SALES INC (4545 GLENWOOD RD, DECATUR, GA) TO MAKE THEM AWARE OF THE STEERING WHEEL FAILURE. THE CONTACT STATED THAT THEY ADVISED HIM TO ADD STEERING FLUID TO THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSIS AFTER THE COLLISION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.*DT
NHTSA ODI #11395560
89,000 miles · Dec 28, 2020
Electronic Stability Control (esc)EngineSteering
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE POWER STEERING BECAME INOPERABLE. THE POWER STEERING SENSOR LIGHT, STABILITY CONTROL LIGHT AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE STARTED. CENTRAL FLORIDA LINC…
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TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE POWER STEERING BECAME INOPERABLE. THE POWER STEERING SENSOR LIGHT, STABILITY CONTROL LIGHT AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE STARTED. CENTRAL FLORIDA LINCOLN (2055 W COLONIAL DR, ORLANDO, FL 32804, (407) 841-4550) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
NHTSA ODI #11385303
140,000 miles · Sep 10, 2020
Engine
WHILE DRIVING DOWN THE HIGHWAY WITH NO WARNING MY ENGINE STARTED KNOCKING REAL BAD AND THEN I LOST ALL POWER DUE TO THE ENGINE STOPPING. HAD I BEEN ON AN INTERSTATE WITH LOTS OF TRAFFIC THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. AFTER A TOW AND TAKING THE CAR TO A FORD DEALERSHIP. I FOUND OUT THAT THE WATER PUMP FAILED AND…
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WHILE DRIVING DOWN THE HIGHWAY WITH NO WARNING MY ENGINE STARTED KNOCKING REAL BAD AND THEN I LOST ALL POWER DUE TO THE ENGINE STOPPING. HAD I BEEN ON AN INTERSTATE WITH LOTS OF TRAFFIC THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. AFTER A TOW AND TAKING THE CAR TO A FORD DEALERSHIP. I FOUND OUT THAT THE WATER PUMP FAILED AND ALLOWED COOLANT TO GO INTO THE OIL PAN, CAUSING DAMAGE TO THE BEARING ON THE PISTONS. AFTER RESEARCH I FOUND THIS IS A DESIGN FLAW WITH FORDS 3.5 ENGINE AND MILLIONS OF CARS ARE ON THE ROAD NOW THAT WILL EVENTUALLY EXPERIENCE THIS FAILURE. I HAVE RECENTLY HAD THE CAR INTO A FORD DEALERSHIP AND HAD THEY TOLD ME OF THIS PROBLEM AND THE FIX WAS TO REPLACE THE WATER PUMP BEFORE IT FAILED, I WOULDN'T HAVE BEEN SUBJECTED TO THIS DANGEROUS DRIVING CONDITION AND MY ENGINE WOULDN'T NOW BE A PAPERWEIGHT.
NHTSA ODI #11354103
100,000 miles · Aug 24, 2020
Latches/locks/linkages
TL* THE CONTACT OWNS 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DOOR LATCH DETACH ON THE DRIVER SIDE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE DOOR WAS AJAR WHEN ATTEMPTED TO DRIVE AND WAS UNABLE TO CLOSE. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362) A…
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TL* THE CONTACT OWNS 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DOOR LATCH DETACH ON THE DRIVER SIDE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE DOOR WAS AJAR WHEN ATTEMPTED TO DRIVE AND WAS UNABLE TO CLOSE. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362) AND WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT*JB *BF THE CONSUMER STATED THAT THE LATCH WAS REPAIRED ON 8/25/2020.*AS
NHTSA ODI #11350862
Mileage unknown · Aug 22, 2020
Structure
THE DOOR HATCH IS BROKEN, , IT IS HARD TO SHUT AND LATCH THE DOOR. THE DOOR ALTHOUGH SHUT AND LATCHED HAS COME OPEN WHILE THE VEHICLE HAS BEING DRIVEN. THIS HAS OCCURED SEVERAL TIMES. IT IS UNSAFE TO DRIVE THIS CAR.
NHTSA ODI #11350778
68,000 miles · Jun 9, 2020
Steering
STEERING ON VEHICLE WENT OUT IN MID MARCH 2020 DUE TO RECALL ON LINCOLN MKZ. VEHICLE HAS BEEN BACK TO DEALER THREE TIMES FOR AN EXTENDED AMOUNT OF TIME TWICE WITH NO RENTAL VEHICLE. NEED TO USE THIS CAR TO GO OUT OF TOWN AFTER THE DEALER INFORMED ME THE CAR SITS AND WAITS FOR A RESPONSE FORM LINCOLN HOTLINE MOST OF THE TIME. NEE…
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STEERING ON VEHICLE WENT OUT IN MID MARCH 2020 DUE TO RECALL ON LINCOLN MKZ. VEHICLE HAS BEEN BACK TO DEALER THREE TIMES FOR AN EXTENDED AMOUNT OF TIME TWICE WITH NO RENTAL VEHICLE. NEED TO USE THIS CAR TO GO OUT OF TOWN AFTER THE DEALER INFORMED ME THE CAR SITS AND WAITS FOR A RESPONSE FORM LINCOLN HOTLINE MOST OF THE TIME. NEED TO USE THIS CAR TO GO OUT OF TOWN LINCOLN ADVISED THEY WOULD NOT EXTEND ME ANY TIME OF RENTAL OR REIMBURSEMENT FOR THIS ISSUE WHICH IS A RECALL THAT CAN NOT BE REPAIRED CORRECTLY AND HAS LEFT ME WITH OUT MY VEHICLE FOR MULTIPLE WEEKS. LINCOLN CASE # [XXX]. THE SUPERVISOR FROM LINCOLN CALLED ME SAID SHE REALLY WAS NOT FAMILIAR WITH MY CASE AND THEN TOLD ME THE CAR WENT IN FOR RECALL IN JAN AND I HAD TO CORRECT HER. SHE HAD NO REAL FACTS AND THE EMPLOYEE WAS BETTER THAN THE SUPERVISOR BECAUSE SHE TOLD ME SORRY [XXX] TO MANY TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11327974
Official recalls
5Mar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Jan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Nov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
Consequence & remedy
Consequence: If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Remedy: Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
May 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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