2012 Lincoln Mkx

2012 LINCOLN MKX. CONSUMER STATES PROBLEM WITH VEHICLE NAVIGATION SYSTEM *TGW THE CONSUMER STATED SEVERAL MONTHS AFTER PURCHASING THE VEHICLE, HE WAS PROVIDED WITH A DISC WITH AN UPDATED PROGRAM TO SIMPLIFY THE USE OF THE SYSTEM AND MAKE IT MORE USER FRIENDLY. THE SYSTEM WAS INSTALLED BY THE DEALER, BUT THE SYSTEM IS STILL NOT USER FRIENDLY AND IS A HAZARD TO THE DRIVING PUBLIC. THE CONSUMER STATED ONCE A DRIVER WAS IN A FUNCTION, THERE WAS NO CANCELLATION BUTTON OR END BUTTON IN THE NAVIGATION SYSTEM, OR THE AUDIO SYSTEM, AND ON MANY OCCASIONS THE PHONE SYSTEM, WITHOUT THE DRIVER BEING DISTRACTED AND SEARCHING FOR THE CORRECT MENU WHICH OBVIOUSLY TOOK THE DRIVER'S ATTENTION OFF THE ROAD. IN ADDITION, WHENEVER A FUNCTION WAS CHANGED, IT WAS IMPOSSIBLE NOT TO ACTIVATE THE EMERGENCY BLINKER LIGHTS WHICH CAUSED CONFUSION TO OTHER DRIVER'S BEHIND HIM. *JB

TL* THE CONTACT OWNS A 2012 LINCOLN MKX. THE CONTACT STATED THAT WHEN REFUELING THE VEHICLE, THE FUEL TANK COULD NOT BE FILLED TO CAPACITY. THERE WAS NO INDICATION OF A FUEL LEAK OR ANY ISSUES WITH THE FUEL LINES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURE WAS CONTACTED AND ADVISED THE CONTACT THAT THE ISSUE WAS NORMAL FOR THE VEHICLE. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 1,500.

THE REAR PASSENGER DOOR LATCH MECHANISM CLOSED WITHOUT THE DOOR ACTUALLY BEING CLOSED. THIS CAUSED A FALSE POSITIVE CONDITION FOR THE "DOOR AJAR" WARNING SYSTEM. I THOUGHT THAT THE DOOR WAS SECURE, HOWEVER THE DOOR WAS IN FACT NOT LATCHED TO THE VEHICLE. MY EIGHT YEAR OLD DAUGHTER WAS SITTING IN THE SEAT. WERE IT NOT FOR THE PERCEPTION OF MY WIFE WHO SUSPECTED THAT THE DOOR WAS INSECURE I WOULD HAVE BEEN DRIVING WITH A DOOR THAT WOULD OPEN WHILE THE CAR WAS MOVING. THIS FALSE POSITIVE CONDITION IS CAUSED BY THE FACT THAT FORD HAS PLACED THE SENSOR THAT TESTS FOR THE DOOR BEING CLOSED ON THE LATCH MECHANISM RATHER THAN ON THE VEHICLE BODY. AS OUR CIRCUMSTANCES DEMONSTRATE THE SIMPLE FACT OF THE DOOR LATCH BEING CLOSED DOES NOT INSURE THAT THE DOOR IS ACTUALLY SECURED TO THE VEHICLE BODY. WHILE NO INJURIES OCCURRED IN OUR INCIDENT THE POTENTIAL FOR A SERIOUS INJURY IS OBVIOUS. HAD THE DOOR ACTUALLY OPENED MY CHILD MAY HAVE EASILY FALLEN OUT OF A MOVING VEHICLE. THE DRIVER OF THE CAR MUST KNOW WITH ABSOLUTE CERTAINTY THAT ALL DOORS ARE TRULY SECURED. TESTING THE LATCH FOR BEING CLOSED IS NOT A SUFFICIENT TEST FOR THE CLOSURE OF THE DOORS. *TR