Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign …
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Panoramic sunroof shattered and it’s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect. So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would’ve returned it at any Carmax between Colorado and Delaware.
NHTSA ODI #11417799
64,000 miles · Mar 2, 2018
Unknown Or Other
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS…
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WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEVE SHOULD BE MANDATORY AS IT IS A HIGHLY DANGEROUS SAFETY ISSUE.
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKT vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Consequence & remedy
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 23, 2025. Additional letters will be sent once the final remedy is available, anticipated in July 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SD5. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 2, 2025.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence & remedy
Consequence: An oil leak, in the presence of an ignition source, increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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