2015 Lincoln Mkt

The contact owns a 2015 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not yet available. The dealer was unable to provide a time frame for when parts would be available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Lincoln MKT. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was intermittent. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2015 Lincoln MKT. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown

See attached document for complaint. I am the owner of the 2015 MKT that has a recall noted above. The rearview camera went out completely several months ago. Only a black screen would appear then the vehicle was in reverse. I saved money to get the camera into working order. On 09/29/2025 I took the vehicle to Weymouth Truck and Auto, and requested they get the camera into working condition. Weymouth installed a new camera system. I picked up the vehicle on 10/02/2025. The camera is working fine. I paid $949.81 for the new camera system. A copy of the paid invoice is enclosed. In light of the recall notice, I respectfully request a reimbursement of $949.81.

The contact owns a 2015 Lincoln MKT. The contact stated that there was a failure with the rearview camera, occasionally displaying a blank screen or being inoperable while reversing. The message "Camera not Available - Please Contact the Dealer" was displayed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who referred the contact to a local dealer for assistance. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer had not been contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 167,000.

The contact owns a 2015 Lincoln MKT. The contact stated that the back over prevention camera intermittently failed to operate as needed. The contact stated that the image on the screen was distorted. Additionally, the contact stated that the back over prevention sensor failed to recognize objects in the rear of the vehicle while shifted to reverse(R). The dealer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to another organization for assistance with the repair of the failure. The vehicle was not repaired. The failure mileage was unknown.