2017 Lexus RX350

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING 140 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. IN ADDITION, THE PRE-COLLISION WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION REPAIR FACILITY WHERE THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS ALSO TAKEN TO WESTSIDE LEXUS SALES (12000 KATY FWY, HOUSTON, TX 77079, (281) 558-3030) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE DID NOT HAVE A FAILURE AND THE CRASH WAS HIS FAULT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.

THIS IS A SUPPLEMENTAL ENTRY TO MODIFY COMPLAINT 11115465. IT SHOULD BE NOTED THAT THE HEADS UP DISPLAY REFLECTED SUNLIGHT DIRECTLY INTO THE DRIVERS EYES CAUSING SERIOUS DISTRACTION AND A SERIOUS SAFETY CONCERN. LEXUS CORPORATION WAS NOTIFIED OF THE SITUATION THROUGH THE DEALERSHIP BUT DID NOT OFFER ANY FIX TO THE SITUATION AND THE DEALER REPORTED THAT THEY WERE THEREFORE NOT ALLOWED TO FIX THE REFLECTION AND REMOVE THE HAZARD. THE COMPLAINT TO LEXUS IS DOCUMENTED AND MORE INFORMATION CAN BE PROVIDED UPON REQUEST.

TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE THE VEHICLE WAS PARKED, THE START BUTTON WAS DEPRESSED, BUT THE VEHICLE DID NOT START UNTIL AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ONLY AFTER THE VEHICLE HAD NOT BEEN DRIVEN FOR TWO OR MORE DAYS. IN ADDITION, THE 'CONTACT YOUR DEALER SOON' MESSAGE APPEARED ON THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF BIRMINGHAM, 1001 TOM WILLIAMS WAY, IRONDALE, ALABAMA 35210), BUT THE FAILURES COULD NOT BE DUPLICATED. THE DEALER INQUIRED IF THE BRAKE PEDAL WAS DEPRESSED SIMULTANEOUSLY WHEN THE START BUTTON WAS DEPRESSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

OFTEN TIMES I PRESS THE GAS PEDAL TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION WITH THE GAS PEDAL. A SAFETY ISSUE WHEN YOU TRY AND ENTER INTO TRAFFIC.

THE TRANSMISSION ON THIS VEHICLE IS BAD! THE DEALER KEEPS SAYING IT'S NORMAL IN THE LEARNING PHASE, BUT THERE IS NO WAY ALL OF THIS SPUTTERING AND HESITATION IS NORMAL FOR ANY VEHICLE, LET ALONE A LUXURY ONE. THE TACHOMETER JUMPS, JERKS AND SPUTTERS AS WELL IF YOU WATCH IT. THE PRE-COLLISION BREAK SYSTEM IS ALSO SEVERELY FLAWED. IT HAS BRAKED SO HARD THAT IT SCREETCHED AND NO ONE WAS EVEN AROUND ME!!!!! THIS CLEARLY ALMOST GAVE ME A HEART ATTACK THREE TIMES NOW. IT HAS HAPPENED TWICE WHEN SLOWLY BACKING OUT OF A PARKING SPOT, AND ONE TIME WHILE DRIVING DOWN THE STREET AT A NORMAL RATE OF SPEED AND NO ONE WAS AROUND ME AT ALL.

THERE IS A HUGE DELAY IN ACCELERATION. SOMETIMES, WHEN MERGING OR PASSING, THERE IS A VERY NOTICEABLE DEAD SPOT WHERE THE VEHICLE WILL NOT RESPOND WHEN YOU NEED IT TO. THROTTLE RESPONSE ALSO IS OFTEN VERY JERKY AND DIFFICULT TO DRIVE. THIS HAS BEEN A PROBLEM SINCE I BOUGHT IT. LEXUS SAYS THIS IS NORMAL AND OFFERS NO SOLUTIONS. MANY PEOPLE SEEM TO BE HAVING PROBLEMS WITH THIS VEHICLE, PLEASE MAKE LEXUS ISSUE A RECALL.THIS CAR WAS VERY EXPENSIVE.

I PURCHASED THE NEW CAR IN SEPTEMBER 2017. ON NOVEMBER 17, 2017, AT APPROXIMATELY 1,500 MILES, AFTER THE CAR WAS SITTING IN THE GARAGE FOR 2 DAYS, IT WOULD NOT START--THE MESSAGE ON THE CONSOLE STATED "BRAKE POWER LOW STOP IN A SAFE PLACE." THE CAR WAS TOWED TO THE DEALER WHERE THE BRAKE POWER BOOSTER WAS REPLACED. ON FEBRUARY 3, 2018, AT APPROXIMATELY, 2,893 MILES THE SAME EVENT OCCURRED AFTER THE CAR SAT IN THE GARAGE FOR TWO DAYS AND THE CAR WAS TOWED TO THE DEALER AGAIN. THE SERVICE CONSULTANT STATED "THERE SEEMS TO BE AN ISSUE WITH PRESSURE IN THE BRAKE SYSTEM". THE SERVICE CONSULTANT STATED LEXUS IS AWARE OF THE ISSUE, BUT A FIX HAS NOT BEEN FOUND. THE CONSULTANT STATED THE WORKAROUND IS TO DEPRESS THE BRAKE PEDAL AS HARD AS YOU CAN, WAIT FOR THE IGNITION KEY SYMBOL TO SHOW ON THE CONSOLE AND THEN PRESS THE IGNITION KEY. ON FEBRUARY 16, 2018, I RECEIVED A TEXT FROM THE DEALERSHIP THAT THERE WAS A SOFTWARE UPGRADE OUT FOR THE LOW BRAKE PRESSURE. I RETURNED THE CAR TO THE DEALER. ON 2/21/2018, I RECEIVED A TEXT FROM THE DEALER STATING THE CAR IS READY FOR PICKUP. THE WORKORDER SIMPLY STATED "TECHNICIAN PERFORMED TSB# L-SB-0004-18". THE SERVICE CONSULTANT WOULD NOT EXPLAIN WHAT THE TSB WAS FIXING OR HOW IT REMEDIED THE PROBLEM. I CONTACTED LEXUS CUSTOMER SERVICE AND THEY SAID THE TSB UPGRADED THE METER CONTROL LOGIC UNIT. ONGOING PROBLEM: IF THE CAR SITS FOR MORE THAN 1 DAY, THE BRAKE PEDAL MUST BE DEPRESSED WITH MUCH FORCE BEFORE THE CAR IS ABLE TO START. THIS INDICATES THE BRAKE BOOSTER IS STILL LOSING PRESSURE. CONCERN: IF THE BRAKE BOOSTER LOSES PRESSURE WHILE SITTING IN THE GARAGE FOR MORE THAN A DAY, WILL IT FAIL ON THE HIGHWAY WHILE DRIVING. LOSING BRAKE PRESSURE IS NOT A GOOD THING UNDER ANY CIRCUMSTANCES, AND IS TOTALLY UNEXPECTED ON A "LUXURY" SUV. PLEASE INVESTIGATE THIS LEXUS BRAKE POWER ISSUE. THANK YOU.