2008 Lexus RX350

THE DASHBOARD ON MY 2008 LEXUS 350 IS CRACKING AND GETS STICKY WHEN PARKED OUTSIDE. THE LIFT TAB FOR THE BACK POWER DOOR IS TACKY LIKE TAR WHEN YOU TOUCH IT. THE CAR ONLY HAS 37,476 MILES ON IT. THIS SHOULD NOT HAPPEN TO A CAR ESPECIALLY A LEXUS. I TOOK IT TO TUSTIN LEXUS ON SATURDAY 4/7/18 AND THEY SAID IT WAS OUT OF WARRANTY AND COULD NOT REPLACE THE DASHBOARD. THE LETTER I RECEIVED FROM LEXUS ADVISED ME OF THE ENHANCEMENT COVERAGE EVEN TO COVER CARS OUT WARRANTY. I BELIEVE LEXUS SHOULD REPLACE THE DASHBOARD. WE WERE LOOKING TO REPLACE OUR 2ND LEXUS GX460 WITH A NEW ONE BUT WE DECIDED WE WILL NOT BUY ANOTHER LEXUS IF THEY CANNOT WARRANTY THE DEFECTS IN THEIR CARS.

SUDDEN UNINTENDED ACCELERATION ISSUE. I WAS PULLING INTO A PARKING SPACE AT 8 MPH WHEN SUDDENLY MY VEHICLE REVVED UP ON ITS OWN, JUMPED THE CURB, AND CRASHED INTO A BUILDING. LUCKILY, I WAS NOT HURT OR HURT SOMEONE ELSE. THE EDR DOWNLOAD CLEARLY SHOWED MY RPMS JUMPED FROM 400 TO 2,000 IN NANOSECONDS AND THAT THE ACCELERATOR WAS "OFF." TOYOTA'S RESPONSE TO ME WAS "WE FOUND NO EVIDENCE THAT THIS INCIDENT WAS THE RESULT OF ANY TYPE OF DEFECT WITH THE ACCELERATOR OR BRAKES." I AGREE IT IS NOT. IT IS NOT A BRAKE PEDAL OR ACCELERATOR ISSUE. IT IS A SOFTWARE ISSUE THAT CONTROLS THE FUEL TO THE VEHICLE. AFTER TOYOTA WAS FINED $1.2 BILLION (LARGEST EVER FINE TO AN AUTO MAKER), THEY UPDATED THE SOFTWARE SO THERE IS A BRAKE OVERRIDE IN CASE THIS HAPPENS. THE LOCAL LEXUS DEALERSHIP NEVER MENTIONED THIS TO ME NOR HAVE I EVER RECEIVED ANY TYPE OF RECALL NOTICE. THIS COULD HAVE BEEN AVOIDED IF THE SOFTWARE IN MY VEHICLE HAD BEEN UPDATED. TOYOTA IS "VERY SORRY ABOUT THIS UNFORTUNATE INCIDENT." PRETTY SAD WORDS FOR ALL OF THE PEOPLE THAT HAVE BEEN KILLED IN ACCIDENTS BECAUSE OF THIS ISSUE.

POSSIBLE FIRE HAZARD ON MANY OF THESE VEHICLES. THE REAR TAILGATE HANDLE HAS MELTED ON MANY OF THESE AND SHOULD NOT EXPIRE UNDER WARRANTY. A LEXUS FORUM HAS NUMEROUS COMMENTS ABOUT THIS ISSUE. APPARENTLY SOME DEALERSHIPS WOULD CHARGE UPWARDS OF $350+ TO REPLACE A DEFECTIVE AND PERHAPS HAZARDOUS PART. I UNDERSTAND THE TOYOTA SIENNA HAS SIMILAR ISSUES WITH LIFTGATE. DO NOT NOT WHEN MELTING OF HANDLE BEGAN.

THE RUBBER COVER OF THE LIFTGATE SENSOR MELTED. I AM CONCERNED ABOUT IT CATCHING FIRE AND THE DOOR DOES NOT OPEN WHEN THIS IS TOUCHED AS IT IS SUPPOSED TO. I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OWNERS WITH THE SAME ISSUE. THE BLACK RUBBER MELTS AND STICKS TO FINGERS AND IS HARD TO REMOVE. I HAVE GRANDCHILDREN WHO TRY AND OPEN THE DOOR AT TIMES. IT ALSO CAUSES THE SENSOR TO MALFUNCTION SINCE THE RUBBER PIECE INTERFERES WITH THE SENSOR. THIS VERY COMMON DEFECT SHOULD ELICIT A RECALL.

I RECEIVED NOTIFICATION FROM LEXUS IN 2014 REGARDING REPLACEMENT OF RX350 DASHBOARD DUE TO A COSMETIC MANUFACTURER DEFECT IN WHICH THE DASHBOARD BECOMES CRACKED AND MELTED/STICKY. IT HAS BEEN OVER 2 YEARS AND THE DASHBOARD HAS STILL NOT BEEN REPLACED DESPITE MANY ATTEMPTS TO CONTACT LEXUS, I AM TOLD THE PARTS ARE NOT IN YET AND THAT I AM SUPPOSEDLY ON THE LIST AND THEY WILL NOTIFY ME AS SOON AS THE PARTS BECOME AVAILABLE. MY CONCERN IS OVER TIME THE DASHBOARD HAS BECOME WORSE, IT HAS BECOME EXTREMELY CRACKED. THIS IS A SAFETY ISSUE AND I AM CONCERNED THAT IT MAY AFFECT AIRBAG DEPLOYMENT IN THE CASE OF AN ACCIDENT.

MELTING DASHBOARD RECALL NOTICE LAST YEAR ,FROM SCANLON FORT MYERS FLORIDA ,NO ACTION ON REPLACEMENT ,NO DATE OF REPLACEMENT SCANLON STATED NO INVENTORY FOR REPLACEMENT WE HAVE GLARE AND CONCERNED ABOUT AIR BAG AND WARNING LIGHTS EFFECTED WHAT DO WE DO MY EMAIL IS [XXX] TEL [XXX] MY NAME IS [XXX] HELP WOULD BE APPRECIATED KIND REGARDS IM RETIRED AGED 69. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR