2008 Lexus RX350

TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED, BUT A REPORT WAS FILED 3 DAYS LATER. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER INSPECTED THE VEHICLE AND STATED COMPONENTS WERE WORKING PROPERLY AND CONSUMER MADE NO ATTEMPT TO STOP OR STEER. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE FAILURE MILEAGE WAS 103,000. VEHICLE ALSO CRASHED INTO 1 CAR.*PM CONSUMER'S INSURANCE COMPANY STATED CAR WAS TOTALED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I NO LONGER HAVE THE CAR BUT WAS REPEATEDLY REPLACING THE BRAKES ROTORS, BRAKE PADS AND BRAKES THEMSELVES. LEXUS WAS TELLING ME THAT I WAS RIDING THE BRAKES TOO HARD AND ULTIMATELY I GOT RID OF THE CAR. I AM ONCE AGAIN SEEKING ANOTHER CAR BUT WOULD LOVE TO GET ANOTHER LEXUS SO I GOOGLED THE ISSUE, AND DISCOVERED MANY, MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE ON THIS AND OTHER MODELS AND RECEIVED THE SAME REPLY. I AM SHOCKED TO SEE THAT LEXUS CONTINUES NOT TO ACKNOWLEDGE AND/OR FIX THIS ISSUE. PERHAPS A GOVT AGENCY INVESTIGATION WOULD INSPIRE THEM TO RECTIFY IT ONCE AND FOR ALL.

TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 45 MPH, THE TIRE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHEN BRAKING, THE VEHICLE VEERED TO THE RIGHT MAKING IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

I WAS DRIVING ON A ROAD, MY VEHICLE BEGAN TO SHAKE UNTIL EVENTUALLY DROPPING TO THE ROAD AND DRAGGING UNTIL I COULD GAIN CONTROL OF IT , BY APPLYING THE BRAKES. I NOTICED OUT OF MY DRIVER'S SIDE WINDOW ACROSS THE ROAD WAS MY TIRE ROLLING AT A RAPID SPEED. I CALLED 911 TO RECEIVE ASSISTANCE TO STOP THE TRAFFIC AND TO HELP WITH MY DISABLED VEHICLE. OFFICERS ASSISTED WITH HELPING MYSELF, MY MOTHER AND MY TWO TODDLERS OUT OF THE VEHICLE AND TO RETRIEVE MY TIRE. THE TIRE HAD FALLEN OFF OF MY VEHICLE, AT THE RIM, LEAVING THE BOLTS AND THE MIDDLE PORTION OF THE RIM STILL ATTACHED TO THE VEHICLE, WHILE THE REMAINING MAJORITY OF THE RIM WAS STILL ATTACHED TO MY TIRE ROLLING DOWN THE ROAD. THE VEHICLE WAS IN PROPER WORKING CONDITION PRIOR TO THIS INCIDENT. I DID NOT HIT A POTHOLE NOR WAS I IN AN ACCIDENT. MY VEHICLE WAS TOWED TO MY RESIDENCE, THE FOLLOWING DAY AFTER CONTACTING LEXUS AND ADVISING THEM OF THE INCIDENT, I WAS INSTRUCTED BY LEXUS TO HAVE THE VEHICLE TOWED TO THEIR PROPERTY FOR AN INSPECTION. AFTER THE VEHICLE ARRIVED TO THEIR PROPERTY, THEY CONTACTED ME AND STATED THAT THE THE INCIDENT WAS NOT A MANUFACTURERS DEFECT, THAT HAD IT BEEN A MANUFACTURES DEFECT IT WOULD HAVE HAPPENED WITHIN THE FIRST YEAR THE VEHICLE WAS MANUFACTURED. LEXUS THEN INFORMED MYSELF THAT I NEEDED TO MAKE A CLAIM WITH MY INSURANCE COMPANY FOR DAMAGES THAT HAVE BEEN INCURRED. PRIOR TO THIS INCIDENT THIS VEHICLE WAS IN PERFECT WORKING ORDER. ALL PREVIOUS SERVICES WERE PERFORMED BY AUTO LENDERS AND THE MOST RECENT WAS JUNE 23, 2015, WHEN A ROUTINE OIL AND FILTER CHANGE OCCURRED, AS WELL AS, THE BRAKE PADS AND ROTORS BEING REPLACED. THE SAFETY OF OURSELVES AND OUR CHILDREN ARE A GREAT CONCERN GOING FORWARD IN THIS VEHICLE AND WE DO NOT FEEL THAT THE MANUFACTURER IS IN FACT CONCERNED WITH OUR SAFETY AND WELL BEING AND IF THIS IS AN ISSUE WITH OTHER LEXUS VEHICLES, IT IS A SAFETY CONCERN FOR ALL.

UPON ENTERING A PARKING LOT AND TURNING SLOWLY INTO A VACANT SPOT THE CAR ACCELERATED REALLY FAST AND WOULDN'T STOP WHEN BRAKE PRESSED AS THE SPEED CAME TO HALT WHEN CRASHING VERY HARD INTO A BRICK WALL. BOTH AIR BAGS ON DRIVER SIDE DEPLOYED AND WERE SMOKING REALLY BAD. THE IMPACT TO MY KNEES AND FACE CAUSED TEMPORARY NUMBNESS FOR WHICH I COULDN'T FEEL MY LEGS OR MOVE. THE POLICE & PARAMEDICS WERE CALLED. THE ENTIRE FRONT END DO MY CAR WAS DAMAGED. RECENTLY PURCHASED USED IN MAY 2013. IT HAS BEEN TOWED TO REPAIR SHOP FOR INSPECTION UPCOMING MONDAY. I SUSPECT IT WILL BE TOTALED AND JUDGING BY THE NUMEROUS COMPLAINTS SIMILAR IN NATURE, THIS PROBABLY SHOULD HAVE BEEN ADDRESSED AND RECALLED PRIOR TO BEING SOLD. *TR