2022 Lexus Rx

I am writing to formally express my serious concerns regarding the brake actuator on my Lexus vehicle, which remains unrepaired despite being under warranty. This issue poses a significant danger to both myself and the public, and I am seeking an urgent resolution. I have been a proud owner of my Lexus RX450H 2022, and the vehicle is currently under warranty. Recently, I visited the Lexus dealership in Roseville, California, where it was recommended that the brake actuator be repaired due to its faulty condition. Despite this recommendation and the warranty coverage, the repair has not been carried out. The malfunctioning brake actuator is a critical component of the vehicle's braking system. Its failure can lead to inadequate braking performance, significantly increasing the risk of an accident. This issue not only jeopardizes my safety but also endangers other road users. It is imperative that such a critical safety concern is addressed promptly to prevent potential harm. Vehicle does not stop properly due to defective part. Lexus has replaced two actuators and refuses to replace another one as it cost 3200. This is a serious safety issue that can cause physical harm or even worse death.

The accident happened when I was using the "BRAKE HOLD SYSTEM". It is designed to use when the needs to stop briefly. When the Brake Hold button is touched while the driver's foot is on the brake pedal, the driver do not need to step on the brake even though the shift lever is in D. After I finished paying for a car wash, I touched the Brake Hold button. Then the vehicle suddenly accelerated forward and ran at a high speed. I was pushing the brake pedal, when I touched the button. I was startled and attempted to stop the vehicle with all my strength by braking the brake pedal. It didn't stop and went over the cub and accelerated even more and it crossed the both lanes and hit the cub on the other side. It climbed up the bank wall and it finally stopped. The police and the ambulance came and took me a hospital. I later found out the vehicle was towed to a nearby junk yard. I believe that the new high-tech system known as BRAKE HOLD malfunctioned and caused "unintended acceleration". I believe that it certainly is extremely dangerous. It has not yet been inspected by the Lexus mechanics. There were no warning signs whatsoever before the unintended acceleration. BTW, I have used the function before i.e. when I used drive throughs.

Car turned on and no driving yet. All vehicle alert signs popped up. This is brand new car. Warning signs including: Anti-lock brak system advanced ultrasonic detection parking braking system pre-collision system blind spot monitor These signs are constantly popping up without any hazard condition. Lexus keeps refusing to do thorough exam because they keep stating there is no issues with the vehicle.