2009 Lexus Rx

The dashboard in my car has been sticky and cracked for years. This became a safety issue and liability by posing a real risk in relation to airbags. One area of concern is the cracks will interfere with the deployment of the airbag. Either by triggering the airbag warning light or snagging the airbag on its way out. That puts my safety and safety of others at risk. This problem - cracked and sticky dashboards, has been confirmed by a dealer and warranty replacement program was available for short time back in 2018. The company had to notify it's customers but I did not get any letters, emails or calls. Therefore I did not know about that warranty repair and missed it. The vehicle was inspected by a local mechanic and safety concerns were raised. The airbags warning lights first started to appear on and off about 2 years ago. I have contacted the dealer several times about dashboard warranty replacement program explaining that I wasn't notified but they did not offer any solutions or repair reimbursement.

TL* THE CONTACT OWNS A 2009 LEXUS RX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE UNEXPECTEDLY SWERVED OFF THE ROAD AND CRASHED INTO A GUARD RAIL. THE DRIVER'S SIDE AIR BAG THAT WAS MOUNTED INSIDE OF THE STEERING WHEEL FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE CHEST AND NECK AREA. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.