2008 Lexus Rx

I put my 2008 Lexus in reverse and had my foot on the brakes the entire time as I was on an incline. Suddenly , without provocation, the car propelled backwards and as much as I pumped the brakes, the car continued to hurl backwards full speed. I crashed into another car in my driveway, and finally got the car to stop after suffering a lot of damage. Thank you.

The contact owns a 2008 Lexus RX400H. The contact stated that while driving approximately 40 MPH and depressing the brake pedal, the vehicle failed to respond and made an abnormal pumping and grinding sound. Additionally, an unknown beeping and buzzing alarm sounded. The contact stated that he depressed the brake pedal with both feet. The ABS, traction control, and the stabili-trak warning lights were illuminated. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the ABS module needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 138,000.

Complaint Details I had a recently cracked dashboard in my 2008 Lexus RX350. It was cracked over the entire dashboard. I knew of the warranty extension recall of this as to my letter I recieved in 2016. I took it in for service for this and of course at the time my dashboard was looked at had a tiny crack. And they pretty much said owell.. Of course now in 2023 it has been cracking for almost 2 years. I tolerated until I was told it's a safety issue if I were in a accident that the airbags deployed it could shatter all over in a million pieces. I'm disabled and elderly and don't need anymore problems. So I took it in to have it replaced and 2622.08 later to have it replaced. That's with a discount from the dealership. Are you kidding me Lexus??? I had it immediately replaced when I found out it was a big safety concern. Shame on Lexus saying it's a cosmetic problem and not covered. I spoke to Corporate and they told me they won't do anything for me and there's no higher ups and they won't refund my money. Shame on you. I'm demanding a full refund. This needs to be corrected for the cars out there that are still experiencing this problem. My dealership told me they had more cars coming in for the same repair. Sounds alot like Lexus is getting richer on an 800 dollar part. Don't even tell me it's labor intensified. My car was done is 2 hours. I will if I have to get a class action lawsuit if I don't get my refund. Just terrible to play around with people's safety!!! I have attached my letter and another attachment about safety. I also have my warranty paper they sent but can't upload it.

My daughter was driving on the Freeway and the vehicle just went dead. She lost all power nothing would work. She was on a outside land and was able to get it off the road. She said it was really hard to do that and scared her very much. She said if she had been in the middle lane she would have not been able to get it off the road. We took it to our mechanic and he told us to take it to a dealer as they had the proper equipment to test the hybrid system. We dont have a lexus dealer in our town but we have a Toyota. We took it there and they told us it would be 170.00 to find the problem. They called us and had a list of things they recommended. My husband asked did you check the hybird system and they said yes they could find no problems. I called and talked to the gentelman and he said the tests they ran they could not find the problem. I asked him what we could do and he said they cant find the problem. I looked on the internet and many many people have the same problem. How could they not know what the problem was. This makes no sense to me. If your drining down the freeway and lose power this is a safety problem. Lots and Lots of the remarks were to report them to NHSTA so thats what I am doing. Thank You

The contact owned a 2008 Lexus RX 350. The contact stated while driving approximately 20 MPH, the contact was crashed into by another vehicle on the driver's side door. The contact stated that the driver's side air bags did not deploy. The driver's side door and the driver's side front wheel and axle were broken. The front fender was also crushed by the impact. The contact suffered a 7-inch laceration on the left side back of his scalp near his left ear and going across the back of his head. The contact's right leg was bruised around his kneecap. The contact was transported by ambulance to the emergency room. The contact stated that police were on the scene and filed a report. The contact stated that the vehicle was towed to an impound lot. The contact stated that the vehicle was declared a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 232,000.

While driving in local conditions (traveling 20 mph) the brakes stopped working partially (about 90% of braking power was lost) and a message on the dash board show check vsc, after pulling aside it turning off the engine. I inspected the brakes in the engine and at the wheels for leaks. no leaks. upon restarting the car all was normal again.

UNKNOWN - The dashboard plastic is cracking and pieces have broken off. While it may be deemed to be a cosmetic issue, the front passenger side airbag sits underneath the dashboard where the cracking has occurred. The concern here is that when the airbag deploys, the dashboard will fragment, ejecting plastic shrapnel towards the vehicle occupants, exacerbating any potential injuries.