I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WITH A TOTAL DISREGARD TO MY SITUATION

NHTSA ODI #11364079

Official recalls

23V865000 · Air Bags:sensor:occupant Classification

Dec 20, 2023

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Consequence & remedy

Consequence: An air bag that does not deploy during a crash increases the risk of injury.

Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP22005 · Pedestrian Alert Sounds

Opened Jan 27, 2023 · Closed Aug 7, 2023

Status: closed (inferred from source dates) · Electrical System:propulsion System

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.