2000 Lexus LS400

OWNER WAS DRIVING AN A BUSY STREET AT 25 MILES PER HOUR AND NOTICED THE INSTRUMENT CLUSTER WAS NOT WORKING. OWNER DROVE VEHICLE INTO A PARKING LOT. VEHICLE WAS STOPPED. VEHICLE WAS RESTARTED AND INSTRUMENT CLUSTER BEGAN TO FUNCTION AGAIN. OWNER DROVE THE VEHICLE FROM THE PARKING LOT, HIT A SMALL POTHOLE. THE INSTRUMENT CLUSTER FAILED AGAIN. OWNER TOOK THE VEHICLE TO DEALER. VEHICLE WAS INSPECTED AND THE INSTRUMENT PANEL, CIRCUIT BOARD AND GAUGE KIT WERE REPLACE AT A COST OF $1335.02. *TR

VEHICLE WAS TAKEN TO DEALER FOR MASTER KEY ADDITION . MASTER KEY WAS MADE BY DEALER AND WAS DEFECTIVE CAUSING DAMAGE TO IGNITION. (21 APRIL 2014) AT INTERVALS KEY COULD NOT BE REMOVED FROM IGNITION. IGNITION WOULD LOCK. DEALER REFUSED TO REPLACE KEY OR TO REFUND $186.00 PAID BY OWNER FOR ADDITIONAL MASTER KEY. TIRES 4-03-2014 AS APART OF THE VEHICLE INSPECTION TIRES WERE CHECKED BY TECHNICIAN, DEEMED TO BE SAFE. CRACKS BECAME NOTICEABLE IN THE SIDE WALLS OF THE TIRES ON 6-17-2014. NEW TIRES WERE PLACED ON VEHICLE BY DIFFERENT COMPANY ON 6-17-2014 THIS COMPANY DETERMINED ALL FOUR OF THE TIRES TO BE ROTTEN AND NOT SAFE TO BE USED AS A SPARE. OLD ROTTEN TIRES REMAIN IN THE POSSESSION OF THIS OWNER. *TR

TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT HAD A NEW KEY MADE FOR HER VEHICLE, WHICH CAUSED THE IGNITION TO FAIL. THE VEHICLE WOULD STALL AND THE CONTACT WOULD BE UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 104,000. UPDATED 09/16/14*LJ THE CONSUMER STATED THE DEALER REFUSED TO REPLACE THE KEY OR REFUND THE COST OF THE BATTERIES. THE DEALER FAILED TO DETERMINE THAT THE TIRES WERE ROTTEN DURING SERVICE CHECK, FAILED TO PROVIDE WORKING BATTERIES FOR KEYS AND ORIGINAL COPY OF KEY. THERE WAS AN OVERFLOW OF TRANSMISSION FLUID FOUR TIMES. UPDATED 1/16/2015 *JS

TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT STATED THAT WHILE SLOWLY PULLING INTO A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED ABNORMALLY. THE VEHICLE CRASHED INTO A WALL AND THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOTIFIED AND ADVISED THAT THEY WOULD INVESTIGATE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.

TL*THE CONTACT OWNS A 2000 LEXUS LS400. WHILE DRIVING 15 MPH, THE SPEEDOMETER DIAL REMAINED ON ZERO AND NEVER REGISTERED THE SPEED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ENTIRE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE SPEEDOMETER COULD NOT BE REPAIRED UNTIL THE ENTIRE CLUSTER FAILED. THE REPAIR WOULD COST $1,500. THE SPEEDOMETER IS CURRENTLY WORKING AGAIN WITHOUT BEING REPAIRED; HOWEVER, IT COULD FAIL AGAIN AT ANY MOMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,000 AND CURRENT MILEAGE WAS 50,073.

DT: THE CALLER SAID WHILE DRIVING 50 MPH THE VEHICLE ACCELERATED TO A FASTER SPEED VERY QUICKLY. THERE WAS AN ACCIDENT. THE CALLER SUSTAINED INJURIES. A POLICE REPORT WAS TAKEN. THE CALLER SAID THE VEHICLE WAS ACCELERATING WITHOUT WARNING FOR ABOUT A YEAR. THE CALLER CALLED THE MANUFACTURER THE DAY OF THE ACCIDENT AND TOLD THEM ABOUT THE PROBLEM. DEALER SAID THEY WOULD GET BACK TO HIM. HE WAS TOLD NOTHING WAS WRONG WITH THE CAR A FEW WEEKS BEFORE THE ACCIDENT. DEALER WAS CONTACTED AFTER THE ACCIDENT, AND THEY SAID THEY WILL SET UP AN APPOINTMENT TO FIND THE CAUSE OF THE PROBLEM. ON SEPTEMBER 26, 2005 AT 8:00 AM, MANUFACTURER SAID THEY WOULD CALL IN TWO DAYS. THIS WAS BEFORE THE ACCIDENT. AFTER THE ACCIDENT THEY SAID THEY WOULD COME AND LOOK AT THE VEHICLE. THE CALLER SAID SHE CALLED MANUFACTURER AGAIN ON SEPTEMBER 27, 2005 AT 9:00 AM TO TELL THEM OF THE ACCIDENT, THEY SAID SOMEONE WOULD CALL BACK. ON SEPTEMBER 28, 2005 MANUFACTURER SAID IT WOULD TAKE SIX TO EIGHT WEEKS TO LOOK AT THE VEHICLE. THE CALLER TOLD THEM THEY WERE GOING TO SUE, AND THE MANUFACTURER SAID THEY WILL NOT COME TO LOOK AT THE VEHICLE. *AK

THREE EVENTS OCCURRED WHERE MY 2000 LEXUS 400 ACCELERATED ON ITS OWN IN BEGINNING TO START MOVING BY RELEASING MY FOOT FROM THE BRAKE. THE FIRST INCIDENT OCCURED IN CANNON FALLS MN. WE HAD COME TO A STOP AT A STOP LIGHT AND WHEN THE TRAFFIC STARTED MOVING I LIFTED MY TOE FROM THE BRAKE AND THE CAR LEAPED FORWARD --- I IMMEDIATELY SLAMMED ON THE BRAKE AGAIN SINCE MY TOE WAS STILL ON THE BRAKE. IT LURCHED SEVERAL TIMES AND THEN QUITE. I BARELY STOPPED IT BEFORE HITTING THE CAR IN FRONT OF ME. IT HAPPENED AGAIN THE SAME WAY SEVERAL WEEKS LATER BUT NOT AS VIOLENT. THE THIRD TIME HAPPENED AS I WAS BRINGING MY CAR INTO LEXUS TO DIAGNOSIS THE PROBLEM. THIS TIME IT VIOLENTLY LEAPT FORWARD CAUSING ME TO BRACE MYSELF ON THE STEERING WHEEL TO GET MORE LEVERAGE ON THE BRAKE. IT LURCHED FORWARD WHAT SEEMED TO BE IN JUMPS OF SIX INCHES TO A FOOT WITH ME PUSHING AS HARD AS I COULD ON THE BRAKE. FINALLY I HAD THE PRESENCE OF MIND TO SHIFT INTO NEUTRAL. AGAIN I BARELY WAS ABLE TO STOP IT BEFORE HITTING THE CAR IN FRONT OF ME. THIS IS A HIGHLY DANGEROUS CONDITION AND I HAVE TOLD LEXUS I WILL NOT DRIVE THE CAR AGAIN UNTIL IT IS FIXED. LEXUS IS LOOKING AT IT AND SO FAR CLAIMS THAT NOTHING IS WRONG. IE NOTHING CAN BE FOUND WITH THE DIAGNOSTICS. I AM WILLING TO LET NHTSA HAVE THE CAR FOR TESTING IF I CAN GET REPLACEMENT TRANSPORTATION DURING THE TESTING. NORM TALSOE. *AK