2006 Lexus Ls

TL* THE CONTACT OWNS A 2006 LEXUS LS 430. WHILE PARKING THE VEHICLE IN REVERSE AND SWITCHING TO DRIVE THE VEHICLE ACCELERATED ON ITS OWN AND HIT A CEMENT PILLAR, BENCHES AND THEN A BUILDING. HE SUSTAINED MAJOR INJURIES TO HIS CHEST AND FRACTURED HIS NECK. THE PASSENGER SUSTAINED INJURIES TO HER CHEST AND BOTH WERE HOSPITALIZED. THERE IS A POLICE REPORT AVAILABLE. THE VEHICLE WAS DESTROYED. THE DEALER HAD NOT BEEN CONTACTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGE WAS 8000. UPDATED 4/26/10 *CN UPDATED 06/28/10.*JB

I PURCHASED A CERTIFIED PRE-OWNED 2006 LEXUS 430, INCLUDING 2 ADDITIONAL WARRANTIES, FROM LEXUS CHANDLER IN MAY 2009 UPON WHICH I EXPERIENCE AN INABILITY TO START AND UNLOCK THE STEERING WHEEL EIGHT TIMES WITHIN THE FIRST TWO MONTHS AND INTERMITTENTLY MONTHS AFTER. IF I SIT FOR AN HOUR THE SYSTEM WILL UNLOCK ITSELF AND WILL START. DEALER REFUSES TO INVOLVE ITSELF AND CLAIMS IT IS UNABLE TO REPAIR. I TOOK TO ANOTHER DEALER WHICH STATED THEY COULD DISCONNECT THE ANTI-LOCK MECHANISM BUT THEN THE CAR WOULD NOT HAVE ANY SECURITY FUNCTIONS. I HAVE CONTACTED THE STATE ATTORNEY GENERALS OFFICE WHICH THEY HAVE CONTACTED THE DEALER BUT NO RESOLUTION HAS BEEN PROVIDED AT THIS TIME. I HAVE WRITTEN A LETTER TO MY SENATOR, JOHN MCCAIN, ABOUT THE ISSUE AND AM WAITING A RESPONSE. I FEEL THIS IS A SAFETY CONCERN SINCE IT LEAVES ME STRANDED. UPDATED 04/09/10. *LJ THE CONSUMER ALSO STATED THE VEHICLE NEEDED A NEW BATTERY AND TIRES. UPDATED 09/21/10

ALL FOUR TIRES WERE WORN OUT AND AIR WAS KEEP OUT CONTINUOUSLY STARTING AROUND 25,000 MILES. COULDN'T FIND THE REASON UNTIL ALMOST 30,000 MILES EVEN TOOK A LOOK SEVERAL TIMES. FINALLY I FOUND ALL FOUR TIRES GOT SEVERE WEAR ON INSIDE TREAD WHICH EXPOSED WIRE THREAD. THE FACT I'D LIKE TO COMPLAINT IS WE,CONSUMER CAN NOT EASY TO FIND OUT THOSE PROBLEM UNTIL EITHER TIRE FLAT COMPLETELY OR BLOW OUT WHILE DRIVING OR UNTIL LIFT-UP IN SERVICE SHOP OR UNTIL WE HAVE TRAGEDY ACCIDENT. I COMPLAINED TO LEXUS TO INSPECT FOR PUBLIC SAFETY BUT THEY SAYING THAT THEY CAN REIMBURSE FOR THE PRICE OF 2 PAIRS INSTEAD OF PHYSICAL INSPECTION. BUT MY INTENTION IS NOT ON REIMBURSEMENT BUT PREVENT POSSIBLE ACCIDENT BECAUSE I HEAR SIMILAR CASE ON SAME MODEL LS460 OF MY BROTHER,FRIEND. I REPLACED ALL FOUR TIRES WITH ANOTHER BRAND AND KEEPING ALL FOUR OLD TIRES UNTIL THE PROBLEM IS FOUND. *TR

ALL FOUR TIRES WERE WORN OUT AND AIR WAS KEEP OUT CONTINUOUSLY STARTING AROUND 25,000 MILES. COULDN'T FIND THE REASON UNTIL ALMOST 30,000 MILES EVEN TOOK A LOOK SEVERAL TIMES. FINALLY I FOUND ALL FOUR TIRES GOT SEVERE WEAR ON INSIDE TREAD WHICH EXPOSED WIRE THREAD. THE FACT I'D LIKE TO COMPLAINT IS WE,CONSUMER CAN NOT EASY TO FIND OUT THOSE PROBLEM UNTIL EITHER TIRE FLAT COMPLETELY OR BLOW OUT WHILE DRIVING OR UNTIL LIFT-UP IN SERVICE SHOP OR UNTIL WE HAVE TRAGEDY ACCIDENT. I COMPLAINED TO LEXUS TO INSPECT FOR PUBLIC SAFETY BUT THEY SAYING THAT THEY CAN REIMBURSE FOR THE PRICE OF 2 PAIRS INSTEAD OF PHYSICAL INSPECTION. BUT MY INTENTION IS NOT ON REIMBURSEMENT BUT PREVENT POSSIBLE ACCIDENT BECAUSE I HEAR SIMILAR CASE ON SAME MODEL LS460 OF MY BROTHER,FRIEND. I REPLACED ALL FOUR TIRES WITH ANOTHER BRAND AND KEEPING ALL FOUR OLD TIRES UNTIL THE PROBLEM IS FOUND. *TR

WHEN FIRST DRIVING THE CAR AFTER DELIVERY MAY 22, 2006, IT WAS NOTED THAT THE LOW BEAM HEAD LIGHTS WERE SET DANGEROUSLY LOW AND PROVIDED UNSAFE LIGHTING. THEY WERE IMMEDIATELY ADJUSTED UP TO A REASONABLE LEVEL TO PROVIDE ADEQUATE LIGHTING OF THE ROAD FOR SAFE DRIVING ON LOW BEAM. CONSEQUENTLY THE HIGH BEAMS WERE PROJECTING UP IN THE AIR, AND PROVIDED ABSOLUTELY NO LIGHT ON THE ROAD SURFACE, AGAIN CAUSING UNSAFE DRIVING CONDITIONS FOR RURAL ROADS AND OPEN HIGHWAY WHERE THE HIGH BEAMS ARE NECESSARY. I TRIED TO GET THE DEALER SERVICE TO ADJUST THEM AND AS IT TURNS OUT THE MANUFACTURER DOES NOT PROVIDE FOR SEPARATE ADJUSTMENT OF THE HIGH AND LOW BEAMS, EVEN THOUGH THEY ARE SEPARATE ASSEMBLIES. I HAVE WRITTEN AND CONTACTED LEXUS CUSTOMER SERVICE A NUMBER OF TIMES. THEY HAVE REFERRED ME TO LEXUS ARBITRATION, BUT NO-ONE WILL PROVIDE A CORRECTION FOR THE PROBLEM. IT APPEARS TO ME THAT THE HEADLIGHTS MUST BE REMOVED AND REALIGNED PROPERLY AND REINSTALLED AS THEY MUST BE WHEN ORIGINALLY INSTALLED IN THE VEHICLE AND THE HEADLIGHTS SHOULD BE REDESIGNED TO PROVIDE SEPARATE ADJUSTMENT. *TR

PULLED CAR INTO LINED PARKING SPACE, PLACED CAR IN PARK, TURNED CAR OFF (KEYLESS IGNITION "SMART KEY" ON DASH TURNED TO LEFT/OFF POSITION, ABOUT TO GET OUT OF CAR, JUST STARTED TO TAKE SEAT BELT OFF WHEN CAR STARTED UP, WENT UNCONTROLLABLY FORWARD OVER CEMENT PARKING BARRIER AND CEMENT WALKWAY AND HIT PARKED VEHICLE ON OTHER SIDE OF LOT, ALL THE WHILE SHIFTER IN PARK POSITION AND FOOT ON BRAKE, TRIED TO KEEP CAR STRAIGHT, BUT WOULD NOT RESPOND AND VEERED TO THE RIGHT. AFTER THIS FIRST IMPACT SHIFTER SLIPPED FROM PARK TO REVERSE ON OWN AND CAR WENT BACKWARDS AGAIN OVER CEMENT BARRIER AND WALKWAY AND HIT CAR BEHIND AND FINALLY CAME TO REST. IN GOING BACKWARDS BRAKES DID NOT AGAIN RESPOND. THIS WAS EXPERIENCED AND WITNESSED BY TWO OTHER PASSENGERS INSIDE THE CAR, TOW TRUCK PERSONNEL ALSO NOTED THAT AFTERWARDS, WHEN PLACED IN NEUTRAL TO PUT ON FLATBED, CAR SHIFTER HAD TENDENCY TO GO TO REVERSE OR FORWARD GEAR. POLICE REPORT STATED THAT "IT APPEARS THAT A VEHICLE MALFUNCTION COULD HAVE BEEN THE CAUSE OF THE CRASH". THIS VEHICLE IS A BRAND NEW 2006 LEXUS LS430, PURCHASED 5/30/06 WITH ONLY 4800 MILES ON IT! DRIVER AND ONE PASSENGER HAVE SOFT TISSUE MUSCULOSKELETAL INJURY/PAIN AND DRIVER HAS ANXIETY/ PANIC ATTACKS WHENEVER ATTEMPTING TO DRIVE, AND IS RECEIVING PROFESSIONAL MEDICAL ASSISTANCE AND MEDICATIONS TO TREAT THIS. NOTHING THUS FAR HAS BEEN DONE BY LEXUS TO CORRECT OR PREVENT THIS FAILURE FROM POTENTIALLY RECURRING AGAIN, THE CAR IS PRESENTLY HAVING THE PHYSICAL DAMAGE REPAIRED BY THE LEXUS BODY SHOP.