2010 Lexus Hs

TL*THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. WHILE THE VEHICLE WAS STOPPED AND THE CONTACT HAD HER FOOT ON THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT APPLIED THE BRAKES WITH EXTREME FORCE TO STOP THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. WHENEVER IT RAINED, THE VEHICLE SLID WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT AN ENGINEER WOULD INSPECT THE VEHICLE MID-OCTOBER 2010. THE VEHICLE HAD NOT BEEN REPAIRED. THE FIALURE MILEAGE WAS APPROXIMATELY 6,300 AND THE CURRENT MILEAGE WAS 9,316.

ON 4 SEPARATE OCCASIONS- 2 TIMES EACH FOR 2 DIFFERENT DRIVERS, OCCURRING ABOUT EVERY 1200 MILES, OUR LEXUS HS250H ACCELERATED DURING A STOPPED OR BRAKING SITUATION. WE BROUGHT IT TO THE DEALER AND CONTACTED LEXUS CUSTOMER SERVICE. THE RESPONSE: [THERE IS NOTHING WRONG AND THE VEHICLE IS OPERATING NORMALLY. YOU ARE EITHER USING THE ACCELERATOR AND BRAKE AT SAME TIME OR JUST EXPERIENCING THE GAS ENGINE STARTING UP WHICH IS GIVING YOU THE SENSATION OF MOVING WHEN YOU ACTUALLY AREN'T MOVING. THIS SENSATION IS NORMAL FOR BOTH PRIUSES AND HS 250 MODELS.] I CAN USUALLY TELL WHEN THE GAS ENGINE FIRES UP AND THE SENSATION IS DEFINITELY DIFFERENT THAN THE SCARY PROBLEM WE ARE HAVING. WHEN ASKED WHAT TO DO IF THIS CAUSES AN ACCIDENT THE RESPONSE WAS: [CONTACT YOUR INSURANCE COMPANY]. CLEARLY LEXUS HAS NO INTENTION OF ADMITTING THAT THERE'S ANYTHING WRONG. NO SALESPERSON INFORMED US THAT THE NORMAL OPERATION OF THE CAR INCLUDES SUDDEN ACCELERATION OR THE "SENSATION" OF IT. TWO INCIDENTS CAUSED MY WIFE TO SLAM ON THE BRAKE IN BUMPER TO BUMPER TRAFFIC TO AVOID HITTING THE CAR`IN FRONT AND ONE INCIDENT CAUSED ME TO HIT AN OBJECT IN MY GARAGE. *TR

TL* THE CONTACT OWNS A 2010 LEXUS HS 250. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHEN BRAKING WITHOUT A WARNING THE VEHICLE ACCELERATED ON ITS OWN. SHE STEPPED ON THE BRAKES WITH EXTREME PRESSURE AND IT STILL DID NOT STOP. AFTER A WHILE THE BRAKES ENGAGED AND STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO PROBLEM WITH HER VEHICLE AND THAT THEY HAVE NEVER HEARD OF THIS ISSUE. THE ACCELERATION HAS HAPPEN 9 TIMES IN THE NINE WEEKS SINCE SHE PURCHASED THE VEHICLE. THE VEHICLE WAS AT THE DEALER AT THE TIME OF THE COMPLAINT. THE CONTACT STATED SHE WILL NOT DRIVE THE VEHICLE UNTIL IT IS REPAIRED. THE FAILURE MILEAGE WAS 3000 AND THE CURRENT MILEAGE WAS 6500.

TL*THE CONTACT OWNS A 2010 LEXUS HS250H. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS WITH THE ACCELERATION CRUISE CONTROL FEATURE ACTIVATED. THE CRUISE CONTROL SYSTEM FAILED TO FUNCTION WHEN IT WAS DISENGAGED. THE ACCELERATION CONTINUED, FOLLOWED BY AN UNINTENDED INCREASE IN SPEED. THE DRIVER WAS ABLE TO SLOW THE VEHICLE DOWN. THERE WERE FOUR SEPARATE OCCASIONS THAT THE IDENTICAL FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION AT THIS TIME. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 2,000. UPDATED 2/26/10 *CN THE CONSUMER WAS INFORMED BY THE DEALER, THE CRUISE CONTROL WAS DESIGNED THAT WAY. UPDATED 05/10/10*JB