NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
20 reportsClear category filterMileage unknown · May 4, 2026
Service Brakes
Complete loss of hydraulic brake pressure resulting in brake pedal traveling to the floor. Defect: Brake Actuator and Pump Assembly failure Risk: The vehicle has been deemed unsafe to drive by a certified Lexus technician and I was asked to sign a liability waiver to remove vehicle from dealership. Description: While driving …
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Complete loss of hydraulic brake pressure resulting in brake pedal traveling to the floor. Defect: Brake Actuator and Pump Assembly failure Risk: The vehicle has been deemed unsafe to drive by a certified Lexus technician and I was asked to sign a liability waiver to remove vehicle from dealership. Description: While driving my 2010 Lexus HS250h (90,729 miles) I experienced sudden and catastrophic failure of the braking system where the brake pedal traveled completely to the floor, significantly increasing stopping distance. A diagnostic at Lexus dealership confirmed a failed ABS brake actuator and pump assembly. The dealership stated the car is life-threatening unsafe to drive and required a signed liability waiver before I could tow it away. Despite this being a known defect previously addressed in Lexus support program 23LE04, the manufacturer has declined a goodwill repair for this safety critical component.
NHTSA ODI #11735569
Mileage unknown · Dec 9, 2025
Service Brakes
Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. N…
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Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid." My car was manufactured during this period yet is still not included in the recall list. Lexus is absolutely responsible for a brake booster replacement, yet they refuse to accept responsibility. My car has always had odd braking on slick grounds, it has always skipped and slipped forward needing a larger breaking distance than a normal vehicle. Now my dash is lit up like a christmas tree due to a manufacturing malfunction. More VIN#'s need to be added to this Break recall. Please issue a safety investigation into this matter as more vehicles need to be included.
NHTSA ODI #11704011
Mileage unknown · Nov 19, 2025
Forward Collision AvoidanceService Brakes
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short …
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Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by noting expiry if vehicle is over 10years which they were past that at the time of LAUNCHING THE CUSTOMER SUPPORT PROGRAM which is completely unethical and negligent to their customers. I was never notified of this program. This short time frame under the program leaves MOST customers with these vehicles at risk. A safety RECALL should've been done as this is a big safety issue. It is not safe to drive with a bad brake booster because it significantly compromises your vehicle's braking power, making it dangerous. A failing brake booster can cause a vacuum leak, which can lead to the engine stalling when you apply the brakes. Unreliable and worsening problem: The issue is likely to get worse over time, and you could be caught off guard by a complete failure, leaving you with dangerously unreliable brakes. Vehicle has been inspected by Lexus and Toyota, both quoting astronomical fees associated with Brake booster replacement due to malfunction. Lexus Customer Brand Support was of no help, just repeatedly stating that the program expired and that it is up to me if i want to pursue legal action because this needs to be resolved by lexus. There have been class action suits and accidents due to this malfunction and I will pursue legal action as this is complete negligence by Lexus.
NHTSA ODI #11700444
Mileage unknown · Sep 6, 2025
Service Brakes
there was a safety recall issued for this model for this year for this car. I took the car to someone and they told me there was a recall for this issue so I should take to the dealer. I took to the dealer in Chandler, they told me there was no open recalls. I called the Lexus customer service line, they told me to take the c…
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there was a safety recall issued for this model for this year for this car. I took the car to someone and they told me there was a recall for this issue so I should take to the dealer. I took to the dealer in Chandler, they told me there was no open recalls. I called the Lexus customer service line, they told me to take the car to the place where they had originally done the recall work, at Bell Lexus. Even though they know this was from a recall they will not perform the work even though this is a known issue and safety recall on this car. this is the same combination as the recall and they will not even consider fixing it. [XXX] [XXX] Toyota Motor Sales, U.S.A., Inc. 19001 South Western Avenue, S207 Torrance, CA 90509-2991 Recall Management Division National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Re: Toyota Safety Recall 13V-235 – Preliminary Dealer Notification To whom it may concern, Please find attached the Preliminary Dealer Notification Letter for Toyota Safety Recall 13V-235 on the following Toyota and Lexus vehicles: Certain 2010 Model Year HS250h Vehicles Certain 2010 Model Year Prius Vehicles If you have any questions regarding this matter, please contact me at [XXX] . Sincerely, Quality Compliance Assistant Manager Attachments: Lexus 13V-235 (DLD) Dealer Notification (Prelim) Toyota 13V-235 (D0H) Dealer Notification (Prelim) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11685453
Mileage unknown · Feb 18, 2025
Service Brakes
ABS Braking System Pump with an abnormal leak of ACC Press. Under recall # DLD for the same ABS Brake Booster Pump failure a Lexus dealer repaired the system under recall notice in 2013. The same issue happened again in 2025 an ABS Brake Booster Pump failure rendering the car unsafe to drive with a defective braking system, an A…
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ABS Braking System Pump with an abnormal leak of ACC Press. Under recall # DLD for the same ABS Brake Booster Pump failure a Lexus dealer repaired the system under recall notice in 2013. The same issue happened again in 2025 an ABS Brake Booster Pump failure rendering the car unsafe to drive with a defective braking system, an ABS light and Brake light illuminated on the dashboard. The vehicle was taken to a local repair shop which informed me the vehicle was unsafe to drive. I contacted the dealer who stated the repair in 2013 was on warrantied for one year. I then called Lexus corporation under Case # 250212001465 and spoke to several Lexus corporate consumer advocates in their resolution department, who essentially stated Lexus cannot assist with a failed ABS Brake Booster component as it was once repaired and the responsibility to repair the ABS brake system pump falls on me the customer. I informed Lexus this was not a broken headlight, this is a safety issue, an abilty to stop the car braking issue for us and others on the road as the car is unsafe to drive at any speed. Therfore, I request the NTSB assistance to resolve this matter.
NHTSA ODI #11643467
Mileage unknown · Feb 6, 2025
Service Brakes
Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notic…
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Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notice says they will repair until March 31 2024. It says if certain warning lights are not on , don't take it to get repaired. My car now has this problem and they are saying they won't repair it unless I pay for repair. I have 5 warning lights on and cruise control now won't work as well as they note that brakes could fell causing a collision. I can't afford the repair and I don't agree that they won't repair it. Under the recall there is no time limit and they would repair it today. To me they are verifying that my car was one that should be on recall since it's the same exact issue and they sent me letter verifying that my car was one with problem. Is there anything I can do?
NHTSA ODI #11641031
222,000 miles · Feb 3, 2025
EngineService Brakes
The contact owns a 2010 Lexus HS-250h. The contact stated that the check engine warning light was illuminated. The contact stated that while depressing the brake pedal, the brake pump was continuously pumping brake fluid. The vehicle was taken to a certified mechanic who diagnosed that the braking system had malfunctioned, and t…
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The contact owns a 2010 Lexus HS-250h. The contact stated that the check engine warning light was illuminated. The contact stated that while depressing the brake pedal, the brake pump was continuously pumping brake fluid. The vehicle was taken to a certified mechanic who diagnosed that the braking system had malfunctioned, and there was an abnormal leaking of the adaptive cruise control pressure. The contact learned of NHTSA Campaign Number: 13V235000 (Service Brakes) which was related to the failure. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 222,000.
NHTSA ODI #11640276
Mileage unknown · Jul 22, 2023
Service Brakes
I own a 2010 Lexus HS250H. the problem exists that every warning light associated with the braking, traction, and anti lock system is on. Anti-Lock Braking System (ABS), Traction Control System (TRAC), and Vehicle Stability Control System (VSC) The dealer said it was a faulty Brake de booster and said it was checked in 2010…
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I own a 2010 Lexus HS250H. the problem exists that every warning light associated with the braking, traction, and anti lock system is on. Anti-Lock Braking System (ABS), Traction Control System (TRAC), and Vehicle Stability Control System (VSC) The dealer said it was a faulty Brake de booster and said it was checked in 2010 and was fine. And to fix the system they need to replace the brake de-booster at a charge of $3000. Apparently, it is not fine, and requested them to comply with the recall and change the debooster, and they said no. Are they libel for the recall fix? Running Sequence Number: 96610 Campaign Number: 13V235000 Make: LEXUS Model: HS Year: 2010 and Running Sequence Number: 68016 Campaign Number: 10V039000 Make: LEXUS Model: HS Year: 2010
NHTSA ODI #11533855
90,000 miles · Feb 6, 2023
Service Brakes
I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part…
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I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part of the recall; I dreaded this day would come. Toyota/Lexus is well aware of the brake booster pump issues in their hybrids. Dealer confirmed the issue and now it will cost me $3500 to have a problem fixed that Lexus should have handled a long time ago. I've contacted Lexus corporate and they will not fix the car. I hope the NHTSA will look into all the complaints about this issue and 2010 HS 250h cars. Lexus needs to step up and issue another recall.
NHTSA ODI #11505865
Mileage unknown · Feb 14, 2022
Service Brakes
Initially, the ABS, BRAKE, and Anti-skid lights illuminated on the instrument panel and braking began to be spongier than normal. This condition continued for approximately 4 years. The brake system now has failed and braking is extremely slow. The car began beeping constantly while on with or without the engine running. This l…
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Initially, the ABS, BRAKE, and Anti-skid lights illuminated on the instrument panel and braking began to be spongier than normal. This condition continued for approximately 4 years. The brake system now has failed and braking is extremely slow. The car began beeping constantly while on with or without the engine running. This latest error took place while driving at approximately 55mph, soon after a car entered the highway (4 lanes) in front of me, I braked but the brakes did not actuate properly increasing the stopping time and distance. Luckily, I was able to move to the left-hand lane and avoid a collision. This occurred on February 13, 2022 AutoZone pulled the following codes: C1241, C1252-Hydro-booster pump motor malfunction, C1253-Hydro-booster pump motor relay malfunction, C1256-Accumulator low-pressure malfunction, C1311-Open circuit in main relay 1, and C1391-Abnormal leak of ACC PRESS (All except C1241 are related to the braking system) No one has inspected the component. I was able to locate NHTSA Recall Bulletin Reference #10V039000 (SERVICE BRAKES, AIR:ANITILOCK:CONTROL UNIT/MODULE) that references Lexus HS250h models manufactured up to February 2010, yet my VIN doesn't pull up this bulletin when searching the database even though it was manufactured in February of 2010.
NHTSA ODI #11451966
Official recalls
3Jun 5, 2013
Toyota is recalling certain model year 2010 Prius vehicles manufactured March 31, 2009, through October 9, 2009; and model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid.
Consequence & remedy
Consequence: As nitrogen is released into the brake fluid, the brake pedal may have reduced hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the affected brake booster pump assemblies. The recall began on August 7, 2013. Owners may contact Toyota at 1-800-331-4331.
Jun 25, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 HS250h LEXUS VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SYSTEM INTEGRITY." WHEN THE VEHICLE WAS ROTATED FOLLOWING A CRASH TEST AS REQUIRED, THE AMOUNT OF FUEL LEAKAGE EXCEEDED THE ALLOWABLE LIMITS.
Consequence & remedy
Consequence: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE AFFECTED VEHICLES BY INSTALLING A NEWLY DESIGNED PROTECTOR COMPONENT FOR THE FUEL FILLER INLET PIPE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 9, 2010. OWNERS MAY CONTACT LEXUS AT 1-800-255-3987.
Feb 9, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 TOYOTA PRIUS AND LEXUS HS250H PASSENGER VEHICLES. CUSTOMERS HAVE EXPERIENCED INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES MAY BE INCREASED COMPARED WITH A CUSTOMER'S EXPECTATION FOR A GIVEN PEDAL FORCE.
Consequence & remedy
Consequence: VEHICLE STOPPING DISTANCES MAY INCREASE RELATIVE TO A CUSTOMER'S EXPECTATION INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REWRITE THE PROGRAMMING OF THE ABS CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 3, 2010, AND IS EXPECTED TO BE COMPLETED IN LATE MARCH 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.