2023 Lexus Gx

Subject: Urgent Safety Concern – Driver Seatbelt Malfunction I am writing to formally report a serious safety concern regarding the driver-side seatbelt in my vehicle. The seatbelt does not retract properly and frequently becomes caught in the door. In addition, the retractor fails to pull the seatbelt back completely, leaving slack in the belt. More concerning, there have been multiple instances where the seatbelt did not properly engage or lock when braking was applied, even though it was securely fastened. I brought the vehicle to the dealership for inspection, but I was advised that this condition is “normal.” I strongly disagree with this assessment. A seatbelt that does not retract correctly or fails to lock during braking poses a significant safety risk and does not meet expected safety standards. This issue raises serious concerns about the reliability of the restraint system in the event of an accident. I am requesting a thorough inspection of the driver-side seatbelt system, including the retractor mechanism, and that any defective components be repaired or replaced immediately. Please document this concern formally and provide written confirmation of your findings and recommended corrective actions. I am very concerned for my safety and expect this issue to be handled with the urgency it deserves.