2015 Lexus Gs 350

I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUGH. ACCIDENT RESULTED IN VEHICLE REPAIR AND ME W/O A CAR. THE AIR BAG DID NOT DEPLOY, ENTIRE FRONT CAR SMASHED IN. AFTER VEHICLE WAS RESTORED ENGINE LIGHT AND TIRE PRESSURE LIGHTS REMAIN ON , HAD TO TAKE CAR TO LEXUS DEALERSHIP (NORTH PARK) WHERE IT WAS MAINTENENCE. WHEN I PICKED IT UP CAR SOUNDED STRANGELY LOUD AND AS I WAS DRIVING OFF THE CAR STALLED AGAIN. NOBODY WAS AVAILABLE TO HELP ME AND I ENDED UP TAKING CAR HOME . THE FOLLOWING DAY I SPOKE TO TWO MANAGERS AND EXPRESSED MY CONCERNS .MY CAR WAS THEN PICKED UP FROM MY HOME AND TAKEN TO LEXUS DEALERSHIP WHERE ANOTHER THOROUGH INSPECTION WAS COMPLETED. LONG STORY SHORT THEY FOUND SOMETHING WRONG AND HAVE ME AN ESTIMATE IN WHICH I PAID A SIGNIFICANT AMOUNT OF MONEY. SINCE THEN MY CAR IS INSPECTED TIMELY AND TO THIS DAY ENGINE LIGHTS AND OTHER LIGHTS ARE ON AND NOBODY WILL DO ANYTHING BUT TAKE MY MONEY TO REPLACE MISC ITEMS! NOW I JUST READ THERE IS A RECALL WHICH EXPLAINS EVERYTHING AND FOR ONCE IT MAKES SENSE THAT THIS " LUXURY "CAR SOLD TO ME WAS A LEMON AND A VERY EXPENSIVE ONE AT THAT WITH ALL THE REPAIRS AND JUST FEELING SAFE IN MY VEHICLE WHILE I'M DRIVING! I'VE REACHED OUT TO LEXUS AND NOBODY RETURNS CALLS OR ACT LIKE THEY ARE NOT FAMILIAR WITH A RECALL FOR MY CAR. IN THE MEANTIME, EVERYB TIME I DRIVE THE CAR I FEAR THAT IT WILL STALL AGAIN FOR THE 4TH TIME AND MAYBE ME AND MY SON WON'T BE SO LUCKY! WHEN IT STOPPED ON THE FREEWAY IT WAS SUDDEN AND IN HEAVY TRAFFIC . EVERY NOW AND THEN MY CAR WON'T START .

TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE EXPERIENCED AND COULD HAVE CAUSED A FIRE WHILE WE WERE DRIVING. WE HAVE PROVIDED A FEW PICTURES BELOW FOR YOUR REVIEW. WE LOOK FORWARD TO HEARING FROM SOMEONE SOON. WE DID TAKE OUR VEHICLE TO JOHNSON LEXUS OF RALEIGH SERVICE DEPARTMENT ON 01/20/2020 AND WE SPOKE WITH GENERAL MANAGER DEBORAH MELI & SERVICE MANAGER RICK BERGEVIN. MR. RICK TOOK PHOTOS TO SEND TO A LEXUS SPECIALIST FOR REVIEW. MR. RICK SUGGESTED THAT THIS MIGHT HAVE OCCURRED DO TO OWNERS ERROR. EITHER SOMETHING SPILLED IN THAT AREA OR IT WAS A REFLECTION OF SOME OBJECT THAT CAUSED THIS ISSUE TO OCCUR. WE INFORMED HIM THAT THIS HAD TO HAVE HAPPENED DO TO HEATING ELEMENTS MALFUNCTIONING AND IT IGNITED FROM INSIDE OUTWARD. WHILE IN MOTION ON THE HIGHWAY. IF YOU HAVE ANY FEEDBACK OR SUGGESTIONS THAT COULD EXPEDITE THIS CLAIM PLEASE DO SO. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

2015 LEXUS GS-350 F-SPORT. 71,348 MILES THE AUDIO AND ENTERTAINMENT SYSTEM IN THE DASH BOARD. ALL RADIO SPECKERS AND SOUND EFFECTS FEED BACK TONES. THIS HAS HAPPENED WHILE "STATIONARY, IN MOTION, CITY STREET, AND HIGHWAY. THE AUDIO RADIO, SAT, CD OR BLUETOOTH AND NAVIGATION ON-SCREEN FEEDBACK TONES DISAPPEAR. OPTIONS TO ADJUST BASS,TREBLE OR ECT IS GREYED OUT AND LOST. THE POINT PAD ALSO LOOSES SOUND FEEBACK. THIS HAS HAPPEND NOW TWICE THIS YEAR. CHECKED ALL FUSES AND THEY ARE GOOD. UNPLUGGED AMP IN TRUNCK AND WORKED THE 3RD TIME BUT NOT THE FIRST 2. THIS AUDIO SYSTEM IS NOT MARK L. I BELIVE IT IS JBL? OR PIONEER? THE VEHICLE HAS NAVIGATION, ETC.