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2007 Lexus ES350

Owner reports · Recalls · Investigations

More warning signs than most ES350 years

Owner complaints for the 2007 Lexus ES350 are substantially higher than the model-year median of 21.

About this comparison →

When problems were reported

Mileage at the reported incident

261 reports with mileage · 204 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 189 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 126 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 40 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

59 crash reports5 fire reports34 injury reports

Structure complaints

40 reports
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22,000 miles · Jul 29, 2014
Structure

FOR THE PAST FEW YEARS, I HAVE NOTICED THAT MY DASHBOARD HAS GOTTEN VERY SHINY AND VERY, VERY STICKY, CAUSING AN UNSIGHTLY MESS AND, WORSE, CAUSING A DISTRACTING REFLECTION ONTO THE WINDSHIELD. I DIDN'T KNOW THE REASON UNTIL RECENTLY WHEN I SAW A REPORT ON THE NEWS OF NUMEROUS OTHER PEOPLE HAVING THE SAME PROBLEM WITH THEIR LEX…

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FOR THE PAST FEW YEARS, I HAVE NOTICED THAT MY DASHBOARD HAS GOTTEN VERY SHINY AND VERY, VERY STICKY, CAUSING AN UNSIGHTLY MESS AND, WORSE, CAUSING A DISTRACTING REFLECTION ONTO THE WINDSHIELD. I DIDN'T KNOW THE REASON UNTIL RECENTLY WHEN I SAW A REPORT ON THE NEWS OF NUMEROUS OTHER PEOPLE HAVING THE SAME PROBLEM WITH THEIR LEXUS. *JS

NHTSA ODI #10617427

Mileage unknown · Jul 29, 2014
Structure

THE MATERIAL THE DASHBOARD IS MADE OF IS MELTING FROM THE HEAT. *JS

NHTSA ODI #10617105

38,000 miles · Jul 29, 2014
Structure

MY LEXUS ES 350 HAS BEEN HAVING A STICKY, MELTING DASHBOARD SINCE 2012, EVERYTHING STICKS TO IT AND ITS COLOR STAINS EVERYTHING IT TOUCHES. *JS

NHTSA ODI #10617062

Mileage unknown · Jul 28, 2014
Structure

DASH IS MELTING AND LEXUS OR TOYOTA ARE NOT WILLING TO REPLACE FREE OF CHARGE. I'M THE ORIGINAL OWNER OF THIS CAR AND THE PROBLEM STARTED ABOUT A YEAR AND A HALF AGO. IT'S CAUSING A REFLECTION ON THE DASH BOARD WHICH IS BLINDING AND MAKES IT HARD TO SEE WHILE DRIVING. I'M WORRIED WITH THE FLORIDA HEAT THE DASH BOARD WILL CATCH O…

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DASH IS MELTING AND LEXUS OR TOYOTA ARE NOT WILLING TO REPLACE FREE OF CHARGE. I'M THE ORIGINAL OWNER OF THIS CAR AND THE PROBLEM STARTED ABOUT A YEAR AND A HALF AGO. IT'S CAUSING A REFLECTION ON THE DASH BOARD WHICH IS BLINDING AND MAKES IT HARD TO SEE WHILE DRIVING. I'M WORRIED WITH THE FLORIDA HEAT THE DASH BOARD WILL CATCH ON FIRE OR COMPLETELY MELT, OR CAUSE AN ACCIDENT DUE TO THE VISIBILITY ISSUE. *JS

NHTSA ODI #10617052

100,000 miles · Jul 28, 2014
StructureVisibility

ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT T…

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ON JULY 24, 2014 I NOTICED THE DASHBOARD ON THE DRIVER SIDE WAS STARTING TO LOOK STICKY AND SHINY LIKE THE PASSENGER SIDE, BUT DIDN'T THINK ANYTHING OF IT UNTIL I STARTED DRIVING AND COULD NOT SEE CLEARLY OUT OF THE WINDSHIELD BECAUSE OF THE GLARE FROM THE STICKY AND SHINY DASHBOARD. AFTER FURTHER RESEARCH I FIND THAT I AM NOT THE ONLY CONSUMER WITH THIS PROBLEM. IN 2012 I FIRST NOTICED THE STICKY AND SHINY DASHBOARD ONLY ON THE PASSENGER SIDE WHICH I'VE MENTIONED THE ISSUE TO THE DEALER WHO STATED HE HASN'T HEARD ABOUT SUCH ISSUE. I WILL BE BRINGING MY CAR IN AS IT IS NOW AFFECTING MY ABILITY TO DRIVE SAFELY BECAUSE OF THE GLARE ON THE WINDSHIELD AND WILL PRESENT THEM WITH THE MANY OTHER COMPLAINTS SEEN HERE. CLEARLY THIS IS A SAFETY HAZARD THAT LEXUS NEEDS TO ISSUE A RECALL ON BEFORE THE ENTIRE DASHBOARD MELTS AND AFFECTS THE AIRBAGS. I HOPE TO SEE A RESOLUTION FOR ALL SOON BEFORE A FATALITY FROM THIS DEFECT BECOMES NATIONAL NEWS AS THE ACCELERATION ISSUE DID. *JS

NHTSA ODI #10616752

100,000 miles · Jul 17, 2014
StructureVisibility

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND CAUSING A GLARE ON THE WINDSHIELD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ODI #10611270

50,000 miles · Jul 15, 2014
Structure

TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD SURFACE BECAME STICKY AND A DISCOLORATION WAS PRESENT DUE TO THE DIRECT SUNLIGHT. THE CONTACT ALSO MENTIONED THAT THERE WAS A GLARE IN THE WINDSHIELD FROM THE DASHBOARD, WHICH DISTORTED THE VISION WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REP…

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TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD SURFACE BECAME STICKY AND A DISCOLORATION WAS PRESENT DUE TO THE DIRECT SUNLIGHT. THE CONTACT ALSO MENTIONED THAT THERE WAS A GLARE IN THE WINDSHIELD FROM THE DASHBOARD, WHICH DISTORTED THE VISION WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI #10610659

Mileage unknown · Jun 22, 2014
Structure

I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRI…

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I DON'T REMEMBER THE FIRST TIME I REPORTED IT TO LEXUS BECAUSE I DON'T HAVE THE PAPERWORK WITH ME AT THIS TIME. I HAVE REPORTED PROBLEM SEVERAL TIMES WITH LEXUS OF AMERICA. I HAVE TAKEN THE VEHICLE TWICE TO LEXUS DEALER WITH NO AVAIL. THE ISSUE IS THAT THE DASHBOARD IS MELTING AND FALLING APART. DUE TO THE MELTING WHEN IM DRIVING DURING THE DAY I CAN'T SEE CLEARLY BECAUSE OF THE GLARE IN THE WINDSHIELD. THIS IS A DRIVING HAZARD. IT GETS WORST AND WORST. I HAVE READ MANY COMPLAINTS BUT NO RECALL. I NOTIFIED PROGRESSIVE INS TO SEE IF THEY WOULD COVER IT BUT THEY WON'T. PLEASE I WOULD REALLY APPRECIATE ANY HELP. THANKING YOU FOR YOUR PROMPT ATTENTION TOT HIS MATTER, I REMAIN. *TR

NHTSA ODI #10605023

115,000 miles · Jun 16, 2014
Structure

I WAS CLEANING THE WINDSHIELD AND THE RAG SLIGHTLY RAN ACROSS THE DASH BOARD. SINCE THEN IT IS LIKE A GOOEY STICKY LIKE SUBSTANCE. IT IS RIGHT IN FRONT OF THE DRIVER SIDE OF THE WINDSHIELD. I NOW HAVE A RIDICULOUS GLARE ON THE DRIVER SIDE , WHICH MAKES IT VERY DIFFICULT TO SEE. I HAVE FUSES AND HAIR FRAGMENTS STICKING TO MY DASH…

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I WAS CLEANING THE WINDSHIELD AND THE RAG SLIGHTLY RAN ACROSS THE DASH BOARD. SINCE THEN IT IS LIKE A GOOEY STICKY LIKE SUBSTANCE. IT IS RIGHT IN FRONT OF THE DRIVER SIDE OF THE WINDSHIELD. I NOW HAVE A RIDICULOUS GLARE ON THE DRIVER SIDE , WHICH MAKES IT VERY DIFFICULT TO SEE. I HAVE FUSES AND HAIR FRAGMENTS STICKING TO MY DASH BOARD THAT WON'T COME OFF BECAUSE THEY ARE STUCK DUE TO THE MELTING OF THE DASH BOARD. I WOULD LIKE TO ADD THAT ANY TIME I EVEN SLIGHTLY HIT THE DASH BOARD WITH MY NAIL, OR RINGS OR BAG, A JUNK JUST FALLS OUT, IT FEELS LIKE PLAY-DOH OR CLAY. THIS HAD OCCURRED BEFORE I BOUGHT MY VEHICLE IN NOVEMBER OF 2013. *TR

NHTSA ODI #10598562

Mileage unknown · Jun 16, 2014
Structure

IN APRIL OF 2013, I NOTICED THAT THE DASHBOARD OF OUR LEXUS HAD SMALL TEARS OR CRACKS ON IT. IT LOOKED LIKE SOMEONE HAD STUCK THEIR FINGERNAILS INTO THE DASHBOARD. I THOUGHT IT WAS ODD SINCE NEITHER MY HUSBAND NOR MYSELF HAD DONE SUCH A THING. OVER THE NEXT SEVERAL MONTHS, AS THE WEATHER BECAME HOTTER IN FLORIDA, OUR DASHBOAR…

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IN APRIL OF 2013, I NOTICED THAT THE DASHBOARD OF OUR LEXUS HAD SMALL TEARS OR CRACKS ON IT. IT LOOKED LIKE SOMEONE HAD STUCK THEIR FINGERNAILS INTO THE DASHBOARD. I THOUGHT IT WAS ODD SINCE NEITHER MY HUSBAND NOR MYSELF HAD DONE SUCH A THING. OVER THE NEXT SEVERAL MONTHS, AS THE WEATHER BECAME HOTTER IN FLORIDA, OUR DASHBOARD (FOR LACK OF A BETTER WORD) BEGAN TO MELT. IT BECAME VERY STICKY AND BEGAN TO CAUSE VISUAL PROBLEMS ON THE WINDSHIELD DUE TO THE REFLECTION/GLARE FROM THE MELTING DASH. MY HUSBAND CALLED LEXUS IN JULY 2013 TO EXPLAIN THE ISSUE AND THE SAFETY HAZARD IT WAS CREATING. HE ASKED FOR THE DASHBOARD TO BE REPLACED, CITING THERE HAD TO BE A DEFECT. WE HAD NEVER EXPERIENCED THIS ISSUE WITH ANY OTHER CAR WE HAVE OWNED AND WE HAVE OWNED 9 CARS OVER THE YEARS, ALL IN FLORIDA'S HOT SUN. FOR A COUPLE OF MONTHS WE GOT THE RUN AROUND FROM LEXUS. THE FINAL DECISION WAS THAT LEXUS WOULD REPLACE OUR DASH AT A REDUCED COST BECAUSE OUR CAR WAS OUT OF WARRANTY AND OUR ISSUE WAS AN ISOLATED PROBLEM THAT THEY HAD NEVER SEEN BEFORE. IT WAS THEIR OPINION THAT WE HAD DONE SOMETHING TO OUR DASH TO CAUSE THIS. WE OF COURSE KNEW WE DID NOT! WE REFUSED TO PAY FOR A NEW DASH, SO WE HAVE DEALT WITH THE INCONVENIENCE FOR ALMOST A YEAR. RECENTLY, I SAW A SEGMENT ON OUR LOCAL NEWS ABOUT OTHER CARS HAVING THIS SAME ISSUE. THE NEWS ORGANIZATION URGED CONSUMERS TO FOLLOW THE LINK TO YOUR WEBSITE AND ISSUE A COMPLAINT, SO THIS ISSUE CAN BE RECALLED AND FIXED. PLEASE ISSUE A RECALL FOR ALL VEHICLE MAKE AND MODELS THAT HAVE THIS ISSUE. IT IS A SAFETY ISSUE BECAUSE THE REFLECTION BLOCKS MY FIELD OF VISION WHEN I DRIVE THE CAR ON A BRIGHT SUNNY DAY. I HAVE PICTURES THAT WERE SENT TO LEXUS WITH OUR ORIGINAL COMPLAINT. THEY NOT ONLY SHOW THE STICKINESS BUT THE VIABILITY ISSUE. PLEASE CONTACT ME IF YOU NEED TO SEE THEM. *TR

NHTSA ODI #10598561

Official recalls

4

19V741000 · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

Oct 17, 2019

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence & remedy

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

Additional source detail variants (2)

Air Bags:frontal:passenger Side:inflator Module

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

Air Bags:frontal:driver Side:inflator Module

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.

17V006000 · Air Bags:frontal:passenger Side:inflator Module

Jan 9, 2017

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).

16V340000 · Air Bags:frontal:passenger Side:inflator Module

May 23, 2016

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence & remedy

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).

09V388000 · Vehicle Speed Control:accelerator Pedal

Oct 5, 2009

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.

Consequence & remedy

Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

Remedy: TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

4

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

DP09001 · Unwanted And Unintended Acceleration

Opened Apr 8, 2009 · Closed Oct 29, 2009

Status: closed (inferred from source dates) · Vehicle Speed Control

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED DP09-001 ON APRIL 8, 2009, TO EVALUATE A DEFECT PETITION REQUESTING ADDITIONAL INVESTIGATION OF POTENTIAL THROTTLE CONTROL SYSTEM DEFECTS UNRELATED TO FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDALS IN MODEL YEAR (MY) 2007 LEXUS ES 350 VEHICLES.THE PETITIONER REFERENCED AN EARLIER ODI INVESTIGATION CONCERNING FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL RETURN (PE07-016/EA07-010), WHICH HE STATED WAS TOO NARROW IN SCOPE AS IT DID NOT INCLUDE ALL INCIDENTS OF UNWANTED ACCELERATION AND CONSIDER ALL POTENTIAL CAUSES OF VEHICLE SPEED CONTROL CONCERNS.THE PETITION ALSO REQUESTED AN INVESTIGATION OF MY 2002-2003 LEXUS ES300 FOR THOSE 'LONGER DURATION INCIDENTS INVOLVING UNCONTROLLABLE ACCELERATION WHERE BRAKE PEDAL APPLICATION ALLEGEDLY HAD NO EFFECT' THAT WERE DETERMINED NOT TO BE WITHIN THE SCOPE OF INVESTIGATION PE04-021. AS BACKGROUND, THE PETITIONER OWNS A MY 2007 LEXUS ES350 THAT ALLEGEDLY EXPERIENCED AN UNWANTED AND UNCONTROLLED ACCELERATION EVENT (ODI COMPLAINT NUMBER 10261660).TOYOTA CONCLUDED THAT THE INCIDENT WAS CAUSED BY AN UNSECURED FLOOR MAT. TO ASSESS THE PETITIONER'S REQUEST, ODI INTERVIEWED THE PETITIONER, INSPECTED HIS VEHICLE, REVIEWED INFORMATION SUBMITTED BY TOYOTA, REVIEWED OWNER COMPLAINTS ALLEGING INCIDENTS OF UNWANTED ACCELERATION IN THE SUBJECT VEHICLES AND MATERIAL RELATED TO THE INVESTIGATIONS CITED BY THE PETITIONER.ODI IDENTIFIED 64 COMPLAINTS ALLEGING INCIDENTS OF UNWANTED ACCELERATION IN MY 2007 LEXUS VEHICLES, RESULTING IN 8 CRASHES AND 15 INJURIES.ODI'S ANALYSIS OF THESE COMPLAINTS DETERMINED THAT 50 (78%) INVOLVED INCIDENTS OF FLOOR MAT INTERFERENCE, INCLUDING 7 (88%) OF THE CRASHES AND ALL 15 INJURIES.THEREFORE, ODI'S ANALYSIS FOUND THAT THE ONLY DEFECT TREND RELATED TO VEHICLE SPEED CONTROL IN THE SUBJECT VEHICLES INVOLVED THE POTENTIAL FOR ACCELERATOR PEDALS TO BECOME TRAPPED NEAR THE FLOOR BY OUT-OF-POSITION OR INAPPROPRIATE FLOOR MAT INSTALLATIONS. ON OCTOBER 5, 2009, TOYOTA INITIATED A SAFETY RECALL (RECALL 09V-388) TO ADDRESS CONCERNS WITH POTENTIAL ACCELERATOR PEDAL ENTRAPMENT BY FLOOR MATS IN APPROXIMATELY 3.8 MILLION VEHICLES, INCLUDING THE SUBJECT VEHICLES.EXCEPT INSOFAR AS THE PETITIONER'S CONTENTIONS RELATE TO THAT RECALL, THE FACTUAL BASES OF THE PETITIONER'S CONTENTIONS THAT ANY FURTHER INVESTIGATION IS NECESSARY ARE UNSUPPORTED. IN OUR VIEW, ADDITIONAL INVESTIGATION IS UNLIKELY TO RESULT IN A FINDING THAT A DEFECT RELATED TO MOTOR VEHICLE SAFETY EXISTS OR A NHTSA ORDER FOR THE NOTIFICATION AND REMEDY OF A SAFETY-RELATED DEFECT, AS ALLEGED BY THE PETITIONER, AT THE CONCLUSION OF THE REQUESTED INVESTIGATION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA'S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY'S SAFETY MISSION, THE PETITION IS DENIED.THIS ACTION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY FUTURE CIRCUMSTANCES.PLEASE SEE THEFEDERAL REGISTER NOTICE FOR FURTHER DETAILS.

EA07010 · Unwanted Acceleration, Floor Mat

Opened Aug 8, 2007 · Closed Oct 11, 2007

Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal

THE DRIVER SIDE FLOOR MAT WILL NOT INTERFERE WITH THE THROTTLE PEDAL IF PROPERLY SECURED USING THE RETAINING HOOKS PROVIDED BY TOYOTA.HOWEVER, IF THE ALL WEATHER MAT IS UNSECURED AND MOVES FORWARD FROM ITS INTENDED POSITION IT CAN ENTRAP THE THROTTLE PEDAL AT THE FULLY OPEN POSITION AFTER IT HAS BEEN DEPRESSED.THIS CAN HAPPEN REGARDLESS OF WHETHER OR NOT ANOTHER MAT (CARPET) IS UNDERNEATH.WHEN THIS OCCURS, SOME OPERATORS REACT BY APPLYING THE BRAKE PEDAL MULTIPLE TIMES, DEPLETING THE BRAKING SYSTEM'S (VACUUM BASED) POWER ASSIST.STOPPING THE VEHICLE WITH UNASSISTED BRAKING WHILE THE THROTTLE IS FULLY OPEN REQUIRES SIGNIFICANT PEDAL FORCE, WHICH SOME OPERATORS DID NOT, OR WERE UNABLE TO, APPLY FOR THE REQUIRED DURATION.CONTINUED DRIVING IN THIS CONDITION RESULTS IN OVERHEATED BRAKES, WHICH FURTHER DIMINISHES THE BRAKING EFFECTIVENESS.SOME OPERATORS ATTEMPTED TO TURN THE VEHICLE OFF BY DEPRESSING THE ENGINE CONTROL BUTTON, HOWEVER THEY WERE UNAWARE THE BUTTON HAD TO BE DEPRESSED FOR THREE SECONDS TO STOP THE ENGINE WHEN THE VEHICLE IS IN MOTION; THIS FUNCTIONALITY WAS NOT EXPLAINED ADEQUATELY IN THE OWNER'S MANUAL.IN ODI INTERVIEWS, OWNER'S REPORTED THEY WERE UNAWARE THE ALL WEATHER MAT HAD THE POTENTIAL TO INTERFERE WITH THE THROTTLE PEDAL, ADVISING THAT THIS WAS NEVER PROPERLY EXPLAINED GIVEN THE SIGNIFICANT HAZARD IT REPRESENTED.OWNERS REPORTED SEVERAL EXPLANATIONS FOR WHY THE MAT WAS UNSECURED, INCLUDING THAT THE VEHICLE WAS DELIVERED IN THIS CONDITION (MOST COMMON REASON), OR THAT THEY HAD (UNWITTINGLY) INSTALLED THE MAT THEMSELVES, OR THAT ANOTHER PARTY, SUCH AS A CAR WASH ATTENDANT, HAD DISTURBED THE MAT WITHOUT THE OWNER'S KNOWLEDGE.ONE CONSUMER REPORTED THAT THEIR VEHICLE WAS DELIVERED WITHOUT THE RETAINING DEVICES INSTALLED.IN A SEPTEMBER 26, 2007 LETTER TO NHTSA, TOYOTA INDICATED THAT THEY WOULD CONDUCT A SAFETY RECALL TO REPLACE THE ALL WEATHER MAT WITH A REDESIGNED MAT.ACCORDING TO TOYOTA, THE NEW MAT DESIGN WILL REDUCE THE POTENTIAL FOR MAT INTERFERENCE WITH THE THROTTLE PEDAL.THE POPULATION NOTED ABOVE REPRESENTS THE NUMBER OF SUBJECT MATSTHAT HAVE BEEN SOLD IN THE UNITED STATES.SINCE TOYOTA CANNOT IDENTIFY WHICH VEHICLES MAY HAVE THE SUBJECT MATS, THEY WILL SEND A LETTER TO ALL REGISTERED OWNERS OF THE SUBJECT VEHICLES (ESTIMATED 750K) ADVISING THEM OF THE CONCERN AND REMEDY.A COPY OF THAT LETTER WILL BE POSTED TO NHTSA'S WEB SITE UNDER RECALL 07E-082; IT CONTAINS A DESCRIPTION OF THE CONDITION AND THE ACTIONS AN OPERATOR SHOULD TAKE IN THE EVENT THROTTLE ENTRAPMENT OCCURS WHILE DRIVING.THE FATALITY INCIDENT NOTED ABOVE OCCURRED IN JULY 2007 AND WAS INVESTIGATED BY NHTSA'S SPECIAL CRASH INVESTIGATIONS OFFICE.IT HAS NOT BEEN REPORTED ON A VEHICLE OWNER QUESTIONNAIRE.THE OPERATOR REPORTEDLY TRAVELLED AT SPEEDS IN EXCESS OF 100 MPH FOR AN ESTIMATED EIGHT MILES ON AN INTERSTATE IN CALIFORNIA BEFORE IT STRUCK TWO OTHER VEHICLES.ONE OF THE STRUCK VEHICLES AND THE SUBJECT VEHICLE CAUGHT FIRE.THE OCCUPANT OF THE STRUCK VEHICLE DID NOT EVACULATE AND DIED AT THE SCENE.THE SUBJECT VEHICLE DRIVER SUFFERED A BROKEN BONE.THE CALIFORNIA HIGHWAY PATROL IS INVESTIGATING THE INCIDENT ALSO.ODI DID NOT ISSUE AN INFORMATION REQUEST LETTER DURING THIS INVESTIGATION.THE TOYOTA REPORTS NOTED ABOVE WERE REPORTED DURING PRELIMINARY EVALUATION PE07-016 AND ARE CURRENT THROUGH APRIL 2007 FOR MY 2007 LEXUS ES350 ONLY.ODI DOES NOT HAVE FIELD EXPERIENCE DATA FROM TOYOTA FOR CAMRY VEHICLES.THROTTLE ENTRAPMENT DUE TO IMPROPERLY INSTALLED FLOOR MATS COULD BE A CONCERN IN ALL VEHICLES.THEREFORE, DRIVERS SHOULD ALWAYS ENSURE THEIR FLOOR MATS ARE PROPERLY AND SAFELY INSTALLED.THIS INCL

Additional source detail variants (2)

Vehicle Speed Control:accelerator Pedal

THE DRIVER SIDE FLOOR MAT WILL NOT INTERFERE WITH THE THROTTLE PEDAL IF PROPERLY SECURED USING THE RETAINING HOOKS PROVIDED BY TOYOTA.HOWEVER, IF THE ALL WEATHER MAT IS UNSECURED AND MOVES FORWARD FROM ITS INTENDED POSITION IT CAN ENTRAP THE THROTTLE PEDAL AT THE FULLY OPEN POSITION AFTER IT HAS BEEN DEPRESSED.THIS CAN HAPPEN REGARDLESS OF WHETHER OR NOT ANOTHER MAT (CARPET) IS UNDERNEATH.WHEN THIS OCCURS, SOME OPERATORS REACT BY APPLYING THE BRAKE PEDAL MULTIPLE TIMES, DEPLETING THE BRAKING SYSTEM'S (VACUUM BASED) POWER ASSIST.STOPPING THE VEHICLE WITH UNASSISTED BRAKING WHILE THE THROTTLE IS FULLY OPEN REQUIRES SIGNIFICANT PEDAL FORCE, WHICH SOME OPERATORS DID NOT, OR WERE UNABLE TO, APPLY FOR THE REQUIRED DURATION.CONTINUED DRIVING IN THIS CONDITION RESULTS IN OVERHEATED BRAKES, WHICH FURTHER DIMINISHES THE BRAKING EFFECTIVENESS.SOME OPERATORS ATTEMPTED TO TURN THE VEHICLE OFF BY DEPRESSING THE ENGINE CONTROL BUTTON, HOWEVER THEY WERE UNAWARE THE BUTTON HAD TO BE DEPRESSED FOR THREE SECONDS TO STOP THE ENGINE WHEN THE VEHICLE IS IN MOTION; THIS FUNCTIONALITY WAS NOT EXPLAINED ADEQUATELY IN THE OWNER'S MANUAL.IN ODI INTERVIEWS, OWNER'S REPORTED THEY WERE UNAWARE THE ALL WEATHER MAT HAD THE POTENTIAL TO INTERFERE WITH THE THROTTLE PEDAL, ADVISING THAT THIS WAS NEVER PROPERLY EXPLAINED GIVEN THE SIGNIFICANT HAZARD IT REPRESENTED.OWNERS REPORTED SEVERAL EXPLANATIONS FOR WHY THE MAT WAS UNSECURED, INCLUDING THAT THE VEHICLE WAS DELIVERED IN THIS CONDITION (MOST COMMON REASON), OR THAT THEY HAD (UNWITTINGLY) INSTALLED THE MAT THEMSELVES, OR THAT ANOTHER PARTY, SUCH AS A CAR WASH ATTENDANT, HAD DISTURBED THE MAT WITHOUT THE OWNER'S KNOWLEDGE.ONE CONSUMER REPORTED THAT THEIR VEHICLE WAS DELIVERED WITHOUT THE RETAINING DEVICES INSTALLED.IN A SEPTEMBER 26, 2007 LETTER TO NHTSA, TOYOTA INDICATED THAT THEY WOULD CONDUCT A SAFETY RECALL TO REPLACE THE ALL WEATHER MAT WITH A REDESIGNED MAT.ACCORDING TO TOYOTA, THE NEW MAT DESIGN WILL REDUCE THE POTENTIAL FOR MAT INTERFERENCE WITH THE THROTTLE PEDAL.THE POPULATION NOTED ABOVE REPRESENTS THE NUMBER OF SUBJECT MATSTHAT HAVE BEEN SOLD IN THE UNITED STATES.SINCE TOYOTA CANNOT IDENTIFY WHICH VEHICLES MAY HAVE THE SUBJECT MATS, THEY WILL SEND A LETTER TO ALL REGISTERED OWNERS OF THE SUBJECT VEHICLES (ESTIMATED 750K) ADVISING THEM OF THE CONCERN AND REMEDY.A COPY OF THAT LETTER WILL BE POSTED TO NHTSA'S WEB SITE UNDER RECALL 07E-082; IT CONTAINS A DESCRIPTION OF THE CONDITION AND THE ACTIONS AN OPERATOR SHOULD TAKE IN THE EVENT THROTTLE ENTRAPMENT OCCURS WHILE DRIVING.THE FATALITY INCIDENT NOTED ABOVE OCCURRED IN JULY 2007 AND WAS INVESTIGATED BY NHTSA'S SPECIAL CRASH INVESTIGATIONS OFFICE.IT HAS NOT BEEN REPORTED ON A VEHICLE OWNER QUESTIONNAIRE.THE OPERATOR REPORTEDLY TRAVELLED AT SPEEDS IN EXCESS OF 100 MPH FOR AN ESTIMATED EIGHT MILES ON AN INTERSTATE IN CALIFORNIA BEFORE IT STRUCK TWO OTHER VEHICLES.ONE OF THE STRUCK VEHICLES AND THE SUBJECT VEHICLE CAUGHT FIRE.THE OCCUPANT OF THE STRUCK VEHICLE DID NOT EVACULATE AND DIED AT THE SCENE.THE SUBJECT VEHICLE DRIVER SUFFERED A BROKEN BONE.THE CALIFORNIA HIGHWAY PATROL IS INVESTIGATING THE INCIDENT ALSO.ODI DID NOT ISSUE AN INFORMATION REQUEST LETTER DURING THIS INVESTIGATION.THE TOYOTA REPORTS NOTED ABOVE WERE REPORTED DURING PRELIMINARY EVALUATION PE07-016 AND ARE CURRENT THROUGH APRIL 2007 FOR MY 2007 LEXUS ES350 ONLY.ODI DOES NOT HAVE FIELD EXPERIENCE DATA FROM TOYOTA FOR CAMRY VEHICLES.THROTTLE ENTRAPMENT DUE TO IMPROPERLY INSTALLED FLOOR MATS COULD BE A CONCERN IN ALL VEHICLES.THEREFORE, DRIVERS SHOULD ALWAYS ENSURE THEIR FLOOR MATS ARE PROPERLY AND SAFELY INSTALLED.THIS INCL

Vehicle Speed Control

THE DRIVER SIDE FLOOR MAT WILL NOT INTERFERE WITH THE THROTTLE PEDAL IF PROPERLY SECURED USING THE RETAINING HOOKS PROVIDED BY TOYOTA.HOWEVER, IF THE ALL WEATHER MAT IS UNSECURED AND MOVES FORWARD FROM ITS INTENDED POSITION IT CAN ENTRAP THE THROTTLE PEDAL AT THE FULLY OPEN POSITION AFTER IT HAS BEEN DEPRESSED.THIS CAN HAPPEN REGARDLESS OF WHETHER OR NOT ANOTHER MAT (CARPET) IS UNDERNEATH.WHEN THIS OCCURS, SOME OPERATORS REACT BY APPLYING THE BRAKE PEDAL MULTIPLE TIMES, DEPLETING THE BRAKING SYSTEM'S (VACUUM BASED) POWER ASSIST.STOPPING THE VEHICLE WITH UNASSISTED BRAKING WHILE THE THROTTLE IS FULLY OPEN REQUIRES SIGNIFICANT PEDAL FORCE, WHICH SOME OPERATORS DID NOT, OR WERE UNABLE TO, APPLY FOR THE REQUIRED DURATION.CONTINUED DRIVING IN THIS CONDITION RESULTS IN OVERHEATED BRAKES, WHICH FURTHER DIMINISHES THE BRAKING EFFECTIVENESS.SOME OPERATORS ATTEMPTED TO TURN THE VEHICLE OFF BY DEPRESSING THE ENGINE CONTROL BUTTON, HOWEVER THEY WERE UNAWARE THE BUTTON HAD TO BE DEPRESSED FOR THREE SECONDS TO STOP THE ENGINE WHEN THE VEHICLE IS IN MOTION; THIS FUNCTIONALITY WAS NOT EXPLAINED ADEQUATELY IN THE OWNER'S MANUAL.IN ODI INTERVIEWS, OWNER'S REPORTED THEY WERE UNAWARE THE ALL WEATHER MAT HAD THE POTENTIAL TO INTERFERE WITH THE THROTTLE PEDAL, ADVISING THAT THIS WAS NEVER PROPERLY EXPLAINED GIVEN THE SIGNIFICANT HAZARD IT REPRESENTED.OWNERS REPORTED SEVERAL EXPLANATIONS FOR WHY THE MAT WAS UNSECURED, INCLUDING THAT THE VEHICLE WAS DELIVERED IN THIS CONDITION (MOST COMMON REASON), OR THAT THEY HAD (UNWITTINGLY) INSTALLED THE MAT THEMSELVES, OR THAT ANOTHER PARTY, SUCH AS A CAR WASH ATTENDANT, HAD DISTURBED THE MAT WITHOUT THE OWNER'S KNOWLEDGE.ONE CONSUMER REPORTED THAT THEIR VEHICLE WAS DELIVERED WITHOUT THE RETAINING DEVICES INSTALLED.IN A SEPTEMBER 26, 2007 LETTER TO NHTSA, TOYOTA INDICATED THAT THEY WOULD CONDUCT A SAFETY RECALL TO REPLACE THE ALL WEATHER MAT WITH A REDESIGNED MAT.ACCORDING TO TOYOTA, THE NEW MAT DESIGN WILL REDUCE THE POTENTIAL FOR MAT INTERFERENCE WITH THE THROTTLE PEDAL.THE POPULATION NOTED ABOVE REPRESENTS THE NUMBER OF SUBJECT MATSTHAT HAVE BEEN SOLD IN THE UNITED STATES.SINCE TOYOTA CANNOT IDENTIFY WHICH VEHICLES MAY HAVE THE SUBJECT MATS, THEY WILL SEND A LETTER TO ALL REGISTERED OWNERS OF THE SUBJECT VEHICLES (ESTIMATED 750K) ADVISING THEM OF THE CONCERN AND REMEDY.A COPY OF THAT LETTER WILL BE POSTED TO NHTSA'S WEB SITE UNDER RECALL 07E-082; IT CONTAINS A DESCRIPTION OF THE CONDITION AND THE ACTIONS AN OPERATOR SHOULD TAKE IN THE EVENT THROTTLE ENTRAPMENT OCCURS WHILE DRIVING.THE FATALITY INCIDENT NOTED ABOVE OCCURRED IN JULY 2007 AND WAS INVESTIGATED BY NHTSA'S SPECIAL CRASH INVESTIGATIONS OFFICE.IT HAS NOT BEEN REPORTED ON A VEHICLE OWNER QUESTIONNAIRE.THE OPERATOR REPORTEDLY TRAVELLED AT SPEEDS IN EXCESS OF 100 MPH FOR AN ESTIMATED EIGHT MILES ON AN INTERSTATE IN CALIFORNIA BEFORE IT STRUCK TWO OTHER VEHICLES.ONE OF THE STRUCK VEHICLES AND THE SUBJECT VEHICLE CAUGHT FIRE.THE OCCUPANT OF THE STRUCK VEHICLE DID NOT EVACULATE AND DIED AT THE SCENE.THE SUBJECT VEHICLE DRIVER SUFFERED A BROKEN BONE.THE CALIFORNIA HIGHWAY PATROL IS INVESTIGATING THE INCIDENT ALSO.ODI DID NOT ISSUE AN INFORMATION REQUEST LETTER DURING THIS INVESTIGATION.THE TOYOTA REPORTS NOTED ABOVE WERE REPORTED DURING PRELIMINARY EVALUATION PE07-016 AND ARE CURRENT THROUGH APRIL 2007 FOR MY 2007 LEXUS ES350 ONLY.ODI DOES NOT HAVE FIELD EXPERIENCE DATA FROM TOYOTA FOR CAMRY VEHICLES.THROTTLE ENTRAPMENT DUE TO IMPROPERLY INSTALLED FLOOR MATS COULD BE A CONCERN IN ALL VEHICLES.THEREFORE, DRIVERS SHOULD ALWAYS ENSURE THEIR FLOOR MATS ARE PROPERLY AND SAFELY INSTALLED.THIS INCL

PE07016 · Accessory Floor Mat

Opened Mar 29, 2007 · Closed Aug 8, 2007

Status: closed (inferred from source dates) · Vehicle Speed Control:accelerator Pedal

COMPLAINANTS INTERVIEWED BY ODI STATED THAT THEY APPLIED THE THROTTLE PEDAL TO ACCELERATE THE VEHICLE THEN EXPERIENCED UNWANTED ACCELERATION AFTER RELEASE.SUBSEQUENT (AND SOMETIMES REPEATED) APPLICATIONS OF THE BRAKE PEDAL REDUCED ACCELERATION BUT DID NOT STOP THE VEHICLE.IN SOME INCIDENTS DRIVERS TRAVELED SIGNIFICANT DISTANCES (MILES) AT HIGH VEHICLE SPEEDS (GREATER THAN 90 MPH) BEFORE THE VEHICLE STOPPED (ODI NOTES THAT MULTIPLE BRAKE APPLICATIONS WITH THE THROTTLE IN AN OPEN POSITION CAN DEPLETE THE BRAKE SYSTEM'S POWER (VACUUM) ASSIST RESERVE RESULTING IN DIMINISHED BRAKING).THE SUBJECT VEHICLES HAVE AN ENGINE CONTROL BUTTON INSTEAD OF A TRADITIONAL IGNITION KEY. SOME DRIVERS REPORTED THAT THEIR ATTEMPTS TO TURN THE ENGINE OFF BY PRESSING THE CONTROL BUTTON WERE UNSUCCESSFUL.IN THESE CASES IT APPEARS THE DRIVERS WERE UNAWARE THAT THE BUTTON'S FUNCTIONALITY CHANGES WHEN THE VEHICLE IS IN MOTION REQUIRING THAT IT BE DEPRESSED FOR 3 SECONDS (INSTEAD OF MOMENTARILY) TO STOP THE ENGINE.ODI HAS OBSERVED THAT AN UNSECURED LEXUS ACCESSORY ALL WEATHER FLOOR MAT CAN TRAP THE THROTTLE PEDAL IN AN OPEN POSITION RESULTING IN SIGNIFICANT UNWANTED ACCELERATION.UNSECURED FLOOR MATS HAVE BEEN FOUND IN THE MAJORITY OF INCIDENT VEHICLES.IN ADDITION, ODI HAS INSPECTED TWO INCIDENT VEHICLES DOCUMENTING BRAKE DAMAGE DUE TO OVERHEATING. IN THE FIVE ODI CRASH INCIDENTS THE OPERATORS ALLEGE THEY EXPERIENCED UNWANTED ACCELERATION AND WERE UNABLE TO STOP THE VEHICLE TO AVOID THE COLLISION.FOUR OF THE FIVE CRASHES ARE MULTI-VEHICLE (ONE INVOLVING 7 VEHICLES) AND TWO RESULTED IN TOTAL LOSS DAMAGES (ONE INVOLVING A FIRE).ONE INJURY, WHICH RESULTED FROM A ROLL-OVER CRASH, WAS SIGNIFICANT AND THE INJURED PERSON CONTINUES TO SHOW SYMPTOMS.ONE INJURY INCIDENT IS NOT CRASH RELATED (COMPLAINANT ALLEGES A KNEE INJURY DUE TO OVEREXERTION DURING BRAKE APPLICATION). IN THEIR RESPONSE TO ODI'S APRIL 5, 2007 INFORMATION REQUEST LETTER, TOYOTA ACKNOWLEDGES THAT SOME OF THE ALLEGED INCIDENTS ARE LIKELY RELATED TO IMPROPER INSTALLATION OF THE DRIVER SIDE ALL WEATHER FLOOR MAT RESULTING IN INTERFERENCE WITH ACCELERATOR PEDAL MOVEMENT.TOYOTA DESCRIBES VARIOUS CHANGES TO THE LABELING OF THE ALL WEATHER MAT (INCLUDING A STICKER FOR THE BOTTOM OF THE MAT AND ENLARGING THE STATEMENT ON THE VISIBLE SURFACE) AND THE PACKAGING USED FOR SALES OF THE MATS, AND HAS NOTIFIED ODI OF AN OWNER MAILING TO SUBJECT VEHICLE OWNERS WARNING OF THE DANGERS OF IMPROPER MAT INSTALLATION.TOYOTA BELIEVES THE SUBJECT VEHICLES AND THE ALL WEATHER MAT DO NOT CONTAIN A SAFETY RELATED DEFECT AND THAT THE ACTIONS THEY HAVE TAKEN ARE SUFFICIENT TO ADDRESS ANY FUTURE CONCERNS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER INVESTIGATE THIS ISSUE AND TO ASSESS THE ACTIONS TAKEN BY TOYOTA.