2020 Lexus Es

I was driving on a freeway. I had my adaptive cruise control turned on. The car in front of me slowed down. My adaptive cruise control did not slow me down so I applied the breaks. The breaks did not work. The breaks did not slow me down or stop me. My pre-collision system did not activate. I collided with the rear end of the car that was in front of me. I got displays on my car screen stating "Pre-Collision System Malfunction", "Breaking Power Low", and "Cruise Control Malfunction". The safety of ourselves and others definitely put the safety of ourselves and others at risk. We did not report this to the dealer. Our car was totaled. The vehicle components involved were not inspected to the best of our knowledge. The warning messages are described above. We do not know exactly when they appeared.

The contact owned a 2020 Lexus ES 350. The contact stated while the contact's wife was driving at an undisclosed speed, the vehicle independently pulled to the right. The contact's wife had no control of the steering wheel. The contact stated that the vehicle made a hard right turn. The contact stated that his wife tried everything to stop the vehicle, however the vehicle was uncontrollable. The contact stated that the vehicle traveled off the roadway, onto a concrete curve, down into a drainage area, and crashed into a tree. In addition, the contact stated that none of the air bags deployed. The contact stated that the paramedics and the County Sheriff's, however no police report was filed. The contact stated that an incident was recorded. The contact's wife was checked for injuries and released at the scene. No injuries were sustained or reported. The contact's wife was the only occupant in the vehicle at the time when the failure occurred. The vehicle was towed to the Lexus Collision CTR. The vehicle was deemed a total loss by the insurance company. The contact stated that in his opinion the crash occurred due to the malfunction of the pre-collision feature. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 25,379.