2019 Lexus Es

The DCM malfunctioning, its the SOS button in the car that call Lexus personnel in case of emergency. Its stuck in a loop and keeps calling the call center every 3 minutes or so. I've had to tell them it's not me and they report the malfunction and it call the next representative and same thing. It called the call center 15 times as I was driving (extremally distracting and almost ran a red) before getting to the dealership. I've seen the same complaint on a Lexus forum to a person in Florida.

Which component or system experienced a failure or malfunction, and is it available for inspection upon request? The Pre-collagen system and emergency braking system failed. These components are available for inspection upon request at the dealership where the car has been undergoing manufacturer inspection since June 8th, 2023. How was safety compromised for you or others? While driving on the highway, the vehicle experienced Unintended Braking, causing it to swerve and spin across three lanes before crashing into the median, putting both my safety and the safety of others at risk. Has the issue been verified or confirmed by a dealer or an independent service center? The vehicle has been at the dealership for manufacturer inspection for 8 weeks, but there has been no response regarding the inspection results, thus the issue has not been confirmed yet. Has the vehicle or component undergone inspection by the manufacturer, police, insurance representatives, or other parties? Yes, the manufacturer has conducted an inspection of the vehicle. Were there any warning signs, messages, or symptoms of the problem before the failure, and when did they first manifest? No, there were no prior warning lamps, messages, or indications of any malfunction in the system before the accident. The issue first occurred at the time of the accident.

The first incident occurred sometime in late June/early July...indicator lights mentioned below came on and I cleaned off sensors and indicator lamps disappeared on this occurrence. On July 13 2022, I was driving on a busy local road when the following malfunction indicators were displayed: brake system warning, 'check' engine malfunction indicator lamp, electric power steering system warning, parking support brake system, and pre-collision system. As these indicators were displayed, simultaneously the vehicle decelerated to an almost complete stop on the road (though I was pressing gas pedal to floor) and then to a complete stop as I was able to blessedly pull over to a gas station without getting hit (the car sounded like putt, putt as it shut down). The vehicle would not start even though I cleaned off the sensors this time...I sat for about 15-30 minutes and the vehicle restarted and resume normal operations until I was able to get home safely. This happened again on 15 July 2022 while I was driving on I-75N, a truly busy interstate, I was switching lanes to get to the far right lane when all of a sudden, the aforementioned indicator lamps displayed and the vehicle decelerated to a complete stop as I was able to pull over onto the shoulder of the highway...I believe since I had a family member following me, that definitely kept an accident from occurring along with the oversight of the good Lord. While we sat and waited for tow services, I tried wiping the sensors to no avail...yet, upon 30 minutes of waiting, the vehicle restarted and resumed normal operations. I drove vehicle to an auto shop in which they did a vehicle diagnostics check and couldn't find anything wrong...they even drove vehicle to see if problem would reoccur but to no avail.

I leased a 2019 Lexus ES300H in March of 2019. About 1 year later, the vehicle started having serious mechanical issues related to the power of the vehicle and put my life in danger on 3 different occasions. The vehicle has a serious problem with losing power. The very first time that this problem occurred, I was in the left only lane attempting to make a left turn. When it was safe to do so and there was enough distance between me and the nearest vehicle driving in the opposite direction, I pressed on the accelerator to make a left turn and my vehicle suddenly lost almost complete power. I had the accelerator pressed all the way to the floor and the vehicle was barely moving like 3-5 miles per hour. Me and the other vehicle that was coming kind of fast in the opposite direction almost got into a head on collision. I would have very easily and safely, without even rushing, cleared the intersection and completed the left turn had this not happened. After collecting myself from the terrifying experience I just went through and having my life flash before my eyes, pulled over and called Lexus Roadside. They came and towed the vehicle to the dealer. The dealer kept the vehicle for some time, but was not able to duplicate the problem and told me that there is nothing with the vehicle. Regardless of how much I insisted that they do further tests, they refused and told me that the mechanic he driven it home at night and back in the morning and could not duplicate the issue and that if I didn't come to pick up the vehicle, they would park it on the street where it would be subject to tow. After picking it up and literally after about 20 minutes of driving it, almost the same thing happened while I was on the freeway on my way home. The vehicle lost power again and I almost got into an accident. A similar incident occurred the third time. Took the vehicle to service 3 times. Brand engagement has not done a single thing. Lemon Law Department denied the case. Been paying.

The contact owns a 2019 Lexus ES 350. The contact stated that on three occasions while reversing into a parking space, the brakes engaged along with the automatic braking system without warning. While driving 55 mph while applying the brake pedal the vehicle vibrated and made an abnormal bumping noise. The vehicle was taken to the local dealer where diagnosed the rotors needed to be shaved down and resurfaced. The vehicle was not repaired. The contact was provided with a loaner vehicle. The manufacturer was not notified. The failure mileage was approximately 2,000. The contact stated the failure was due to the automatic braking system.

The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.