2009 Lexus Es

TAKAT RECALL: HAD CAR ACCIDENT . HIT BY ANOTHER CAR WHILE TURNING; RAN OVER STREET SIGN AND HIT IRON FENCE INFRONT OF APARTMENT BUILDING. AIR BAGS DID NOT INFLATE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I CALLED LEXUS OF ROCKVILLE CENTER LI NY TODAY REGARDING "URGENT SAFETY RECALL" NOTICE I RECEIVED. SADLY LEXUS DEALER TOLD ME THAT THE PARTS ARE ON BACKORDER UNTIL END OF MARCH... CAN'T EVEN MAKE APPOINTMENT TO HAVE LEXUS FIX THE PROBLEM "TAKATA FRONT PASSENGER AIRBAG INFLATORS" FOR AN URGENT SAFETY RECALL - I HAVE HAD NO VEHICLE PROBLEMS YET...

[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETTERS WITH BOLD RED PRINT THAT I AM CONSIDERED "ZONE B" AND WHEN I LOOK UP MY VIN IT SAYS "REMEDY SUSPENDED". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS FOR A LOANER VEHICLE AT SEVERAL DEALERS HAS BEEN DENIED, WITH ADVICE TO CONTACT THE MANUFACTURER, WHO THEN ADVISED US TO CALL DEALERS. THIS IS UNCONSCIONABLE BEHAVIOR AND IS POTENTIALLY WORSE THAN THE VOLKSWAGON DEBACLE. THE VALUE OF THE VEHICLE HAS ESSENTIALLY DISAPPEARED AND IT CANNOT BE USED FOR BUSINESS OR PERSONAL FAMILY USE. TOYOTA MUST BE HELD LIABLE AND EITHER COMPENSATE OWNERS, PROVIDE A LOANER VEHICLE FOR THE DURATION OR PAY FOR RENTAL VEHICLES, PLUS A SUBSTANTIAL FINE FOR THE EXTREMELY EXCESSIVE DELAY.

TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD CAUSE THE BAG TO GO OFF. UNBELIEVABLE!! WE'VE ENDED UP WITH FOUR FIFTHS OF A CAR SINCE I HAVE TO RIDE IN THE BACK SEAT WHENEVER WE USE THE CAR.