2013 Lexus Ct

I am submitting a formal complaint regarding Lexus’ refusal to correct a known safety-related defect under Customer Support Program (CSP) 21LE01. My vehicle meets all criteria outlined in the program, yet Lexus denied coverage. Details: 1.Program Coverage: CSP 21LE01 covers Brake Booster and Brake Booster Pump assemblies for internal malfunctions verified by Diagnostic Trouble Codes C1391, C1252, C1256, or C1253. Coverage extends 10 years or 150,000 miles, whichever comes first. 2.Vehicle Qualification: •Mileage: under 150,000 miles •Model year/production range: covered under CSP 21LE01 •Symptoms: brake-system warning lights, reduced braking performance, and internal malfunctions •DTCs: C1391, C1252, C1256, C1253 confirmed 3.Lack of Notification: Lexus indicates that owners were notified of this program starting May 2021. I never received any notice, despite my contact information being current with the DMV. 4.Denial of Repair: Despite the vehicle qualifying under all CSP 21LE01 criteria, Lexus informed me I am “not eligible” for the repair. This refusal directly contradicts the program’s published requirements. Safety Concern: This defect affects the brake system, a critical safety component. Denying the repair for a qualifying vehicle exposes the driver and others on the road to potential brake failure and increased risk of accident. If the brake booster/pump fails while driving, braking can become hard, delayed, or fail completely, greatly increasing the risk of accidents, collisions, injury, or death. Request: I am requesting that the National Highway Traffic Safety Administration investigate Lexus’ denial of a safety-related repair and compel the manufacturer to honor the repair coverage under CSP 21LE01 for my vehicle.

My daughter was driving home at night and the vehicle brakes did not respond normally after coming to a gated entry, she was able to stop with limited braking power and luckily she did not get into an accident. The vehicle gave no warning prior to the incident, and started to show all 4 lights on the dash after the fact;BRAKE, CAUTION, ABS, Stability Control with a beeping sound. She had to stop the vehicle immediately because we felt if was unsafe to do so. The car was stored in the garage for a few days waiting for the codes to get scanned but after starting it the errors were gone, I was able to take a long drive without a problem. Then once again while driving (not when starting the vehicle) the codes reappeared and have been scanned and shows multiple errors; C1252, C1253, C1256, and C1391. This corresponds to the errors in the Brake Booster Pump. Now the car is beeping all the time and probably needs expensive repairs. The vehicle is available for inspection upon request.

Driving down the 99Freeway at speeds approx. Up to 72mph, my abs,traction, and brake lights illuminated at the same time on my dash. I pushed on my brake pedal in order to slow down and pull over, my brake pedal was extremely hard to push in and no matter how hard I pushed it didn't appear to be slowing the vehicle down. I pushed on the emergency brake slowly to help slow down safely and was able to get pulled over. I turned the car off and proceeded to call a friend for help. My friend suggested that I start the vehicle back up and see if I was comfortable enough to continuing to drive it to get myself off of the freeway, which I did. Then when I got off the freeway, I noticed all the lights had gone off and the car felt like it was driving normal again. I proceeded home. The following day my check engine light came on saying to check hybrid system. After being informed to clear the check engine to reset everything my car seemed fine. Then approximately 3 weeks later the abs, traction and brake light came back on and I had difficulty braking. This time and alarm started beeping inside my car as well, the check engine light saying traction battery is not charging and my vehicle does not want to stop. I've been researching different forums online and I'm seeing a numerous amount of other Toyota and Lexus owners with very similar complaints with their cars as well. I've replaced my brake pads, replaced my 12v battery and key fob battery as well. So far I still have no brakes and this is my only vehicle so I'm really hoping this turns out to be a recall or something cause I can't afford to do the repairs .

My Ct200h has now recently started to leak fluid from the brake system has started to malfunction due to this known problem by Lexus on their 2013 CT200h brake booster/master cylinder as well as the actuator system problem which they had previously put out a statement for. This is absolutely incomprehensible the scope of a dangerous situation this could have put my family in. Imagine if the brakes would have fully malfunctioned and I slammed into the back of a 18- wheeler, the whole top of this car is coming off including everyones heads in the car. I hope this reaches a competent individual who understands the scope of the malfunctioning in the brake system. This is supposed to slow a 2 ton car going from 65 mph to 0 at any instance, if the system malfunctions at the wrong time LIVES ARE PUT AT RISK. I have full service records through the dealer and constantly do routine maintenance with the dealer. I am highly disappointed in with this matter.

There is a noise I am hearing while breaking which is the actuator trying to build pressure, but the pressure is being leaked out of the accumulator in the brake master cylinder, all of the “Brake” and “ABS” lights come on and you will hear the actuator about every three seconds or so. This is a dangerous mechanism which has been known already on a multitude of these same models. Please fix this, as it could have been a dangerous situation this vehicle could have put my family in.