1999 Land Rover Range Rover

MANUFACTURER: LAND ROVER MODEL: RANGE ROVER 4.0SE YEAR: 1999 LOCATION: NEW YORK CITY DUE TO A HIGH RADIO FREQUENCY SIGNAL IN MY NEIGHBORHOOD FROM BUILDING/COMMERCIAL ANTENNAS, MY VEHICLE'S BECM (COMPUTER) HAS BEEN RECEIVING/ATTRACTING SIGNALS ERRONEOUSLY WHILE PARKED INSIDE A GARAGE. AS A RESULT, THE COMPUTER IS KEPT ACTIVE THE ENTIRE TIME IT IS PARKED THUS DRAINING THE BATTERY. IN ADDITION, THE SIGNAL HAS CAUSED BOTH LEFT AND RIGHT SIDE DOORS TO SHORT AND MALFUNCTION. SINCE THE VEHICLE'S BATTERY IS FULLY DRAINED, IT HAD TO BE TOWED TO THE LOCAL DEALERSHIP. BOTH FRONT AND RIGHT SIDE DOOR LATCHES PLUS BATTERY HAD TO BE REPLACED. FINALLY, A SWITCH HAD TO BE INSTALLED IN ORDER TO MANUALLY TURN THE COMPUTER ON AND OFF. TOTAL PARTS AND LABOR PLUS TOWING COSTS HAVE TOTALED TO APPROX. $3,000. FINALLY, ANOTHER RANGE ROVER IN MY GARAGE HAS EXPERIENCED THE SAME PROBLEM AND WILL HAVE TO UNDERGO THE SAME TYPE OF REPAIRS AND INCUR THE SAME COSTS. *JB

DT: THE CONSUMER OWNS A 1999 RANGE ROVER. SHE STATES THAT SINCE SHE PURCHASED THE VEHICLE AND HAVE BEEN HAVING PROBLEMS WITH THE VEHICLE, SUCH AS ABS LIGHT STAYING ON/OIL LEAKAGE/ENGINE PROBLEMS/RADIATOR, FAILURE, AND TRANSMISSION COOLER LINE PROBLEMS.*AK THE CONSUMERS AIR BAG FAULT LIGHT HAS BEEN ON EVERY SINCE SHE PURCHASED THE VEHICLE. THE VEHICLE FLUIDS HAVE BEEN CHANGED SEVERAL TIMES SUCH AS TRANS COOLER, OIL COOLER, BRAKE FLUID, MOTOR COOLANT, ETC.*SB

ON MAY 23, 2002 BROUGHT TO LAND ROVER (PHILIPS HWY) FOR SRS/AIRBAG LIGHT ON. UNDER WARRANTY. ON 8/05/02 SRS/AIRBAG LIGHT ON AGAIN PARTS ORDERED AND THE TRUCK WENT IN ON ANOTHER DAY TO BE FIXED. ON 10/08/02 SRS/AIRBAG LIGHT ON AGAIN NOTED ON RECEIPT. ON 3/17/03 SRS/AIRBAG LIGHT WAS ON FOR THE FOURTH TIME PARTS WERE ORDERED ON 3/20/03 TRUCK NEEDED TO BE BROUGHT BACK WHEN PARTS WERE IN. DURING THAT TIME PERIOD I WAS NEVER CALLED TO TELL ME THE PARTS ARE IN. AROUND THE END OF MAY WE CALLED AND THEY SAID THE PARTS WERE IN. THE TRUCK WAS BROUGHT BACK IN ON 9/29/03 AT ATLANTIC BLVD A NEW DEALERSHIP THAT BOUGHT OUT THE OLD ONE. ON 10/03/03 THE TRUCK WAS PICKED UP ON 11/14/03 SRS/AIRBAG LIGHT ON AGAIN. AT THIS POINT [XXX] MY HUSBAND CALLED LAND ROVER ON ATLANTIC BLVD ON 11/15 THEN AGAIN 11/17 AND 11/18/03 ONCE IN THE MORNING THEN THE AFTERNOON. MESSAGES WERE LEFT FOR MARK WADE THE MANAGER. [XXX] (HUSBAND) WENT THERE ON 11/18 AFTER NO CALL WAS RETURNED. [XXX] SPOKE WITH [XXX] ABOUT THE SITUATION HE WAS TOLD THAT THE SOONEST HE COULD LOOK AT IT WAS 12/03/03 (2 WEEKS LATER) AS YOU CAN SEE THERE WAS NO CONCERN FOR OUR SAFETY IN THIS TRUCK. [XXX] WAS ASKED IF THE AIRBAG WILL DEPLOY IN AN ACCIDENT HE COULD NOT TELL [XXX] IF THE BAGS WILL WORK . THERE WAS NO GUARANTY FOR OUR SAFETY. WE DO NOT FEEL SAFE IN THIS TRUCK. THIS WAS ALL EXPLAINED TO A CUSTOMER SERVICE REP AT LANDROVER AS WELL. HER NAME IS [XXX]. I WAS TOLD THAT THE SRS LIGHT SHOULD NOT GO ON AGAIN. BUT THE LIGHT DID ONCE AGAIN COME BACK ON THEY REPLACED THE WHOLE AIRBAG BOX UNDER THE SEAT. CONTACTED [XXX] AT LANDROVER AGAIN. I GOT THE SAME STORY THAT THE LIGHT SHOULD NOT GO ON AGAIN. BUT IT WENT ON AGAIN IN FEB 04. IT TOOK 3-4 DAYS FOR [XXX] TO RESPOND TO ME. TO MAKE A LONG STORY SHORT THEY REMOVED THE DASH AND THE CENTER CONSOLE, STEERING WHEEL AND SO-ON. THEY REWIRED THE WHOLE SYSTEM. THERE IS A LOT TO THIS STORY. IT IS NOW MAY 10 AND THE LIGHT HAS COME BACK ON FOR THE 7 OR 8 TIMES NOW. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

THE CAR HAS HAD CONTINOUS PROBLEMS WITH THE AIR CONDITIONING AND OVERHEATING. 3 OR 4 TIMES THE CAR HAS BEEN RETURNED TO ME WITH THE WARNING LIGHTS STILL ON. TWICE THE CAR WAS RETURNED TO ME AND HAD TO BE TOWED BACK TO THE DEALER THE SAME DAY FOR OVERHEATING. THE CAR HAS NOW BEEN IN THE DEALERSHIP OVER 5 WEEKS, 2 NEW WIRING HARNESSES, THE ORIGINAL HARNESS PUT BACK IN , AND STILL IS OVER HEATING. THE DEALER AND THE MANUFACTURER HAVE BEEN CONTACTED DAILY SINCE THE PROBLEM BEGAN IN MAY. NO EFFORT TO REPLACE/BUY BACK/TRADE MY CAR HAS BEEN ACCEPTED. DEALER NEVER RETURNS PHONE CALLS OR CALLS WHEN PROMISED. VEHICLE USED FOR WORK (CATERING) AND GIVEN SMALL LOANER CAR THAT IS UNACCEPTABLE FOR BUSINESS. DEALER HAS NO RESPECT FOR CONSUMER AND DOES NOT PROVIDE SERVICE DEMANDED FOR THIS PRICE VEHICLE. WAS ALSO TOLD THIS WAS DEALER DEMONSTRATOR AND FOUND OUT IT WAS PURCHASED AT AUCTION.

CONSUMER RECEIVED RECALL 00V328000/ ENGINE COOLANT SYSTEM FAILURE IN JAN 2001. CONTACTED CLOSEST DEALER, PIONEER CENTER, SAN DIEGO, CA WHICH WAS 150 MILES AWAY, MADE APPOINTMENT. HAD TO WAIT 3 WEEKS. WENT TO APPOINTMENT, AND WAS TOLD DEALER COULD NOT PERFORM RECALL BECAUSE THEY HAD TOO MANY VEHICLES.CONSUMER WAS UPSET BECAUSE DEALER COULD NOT GUARANTEE AN APPOINTMENT, AND REFUSED TO SELL PARTS EVEN IF CONSUMER PAID FOR IT.IN MEANTIME CONSUMER WAS DRIVING AN UNSAFE VEHICLE.*AK

I WAS TOLD MY MY LAND ROVER DEALER THAT THEY HAVE HAD A RASH OF INCIDENTS WHERE A DRIVER BACKED UP HIS VEHICLE, DIDN'T COME TO A COMPLETE STOP, AND BROKE THE TRANSMISSION. I AM WRITING THIS BECAUSEI FELT IT IMPERATIVE YOU BE ADVISED OF A SITUATION THAT INVOLVES A PRODUCT DEFECT THAT DIRECTLY IMPACTS THE SAFETY OF PASSENGERS IN LAND ROVER PRODUCTS. IS BECAUSE. *AK